Selection Tool That Predicts Engagement,” by Yongwei Yang, Nikki Blacksmith, Joe Streur, Sangeeta Badal, Jim Harter, and Paula Walker; paper presented at the 25th Annual Society for Industrial and Organizational Psychology conference, April 2010. Negative Emotional Experiences chart is from Gallup-Healthways Well-Being Index and Gallup Daily tracking. STRENGTHS AND ENGAGEMENT See “Making Strengths-Based Development Work” by Jim Asplund and Nikki Blacksmith in the Gallup Business Journal, Aug. 4, 2011. Also see “When Americans Use Their Strengths More, They Stress Less” by Jim Asplund, Sept. 27, 2012, on Gallup.com. WELLBEING AND ENGAGEMENT Engaged Workers Lead Healthier Lives: See “In U.S., Engaged Employees Exercise More, Eat Healthier” by Daniela Yu and Jim Harter, Jan. 16, 2013, and “Actively Disengaged Workers and Jobless in Equally Poor Health” by Jim Harter and Sangeeta Agrawal, April 20, 2011, on Gallup.com. Employees With High Wellbeing Have Lower Healthcare Costs: See “Unhealthy, Stressed Employees Are Hurting Your Business,” a Q&A with Tom Rath and Jim Harter in the Gallup Business Journal, May 22, 2012. Engaged and Thriving Employees Are Resilient and Agile: Gallup researchers merged two independent Gallup Panel surveys to form a longitudinal sample of 8,494 adults, aged 18 and older. Gallup administered these two Health Experience surveys March/ April 2011 and February/March 2012. Gallup researchers used generalized linear model (GLM) estimation methods to study the predictive relationships of wellbeing and engagement on multiple outcome variables. Researchers also included a wellbeing and engagement interaction term in the model to study if the effects were additive or multiplicative beyond just engagement or wellbeing. Gallup researchers controlled for the following demographic characteristics in each of the GLM estimations: age, gender, race, marital status, income (log), and education. LINKING EMPLOYEE ENGAGEMENT TO CUSTOMER GROWTH See “The Business Impact of Human Emotions,” a Q&A with Ed O’Boyle, in the Gallup Business Journal, Nov. 1, 2012. See “The Power of the Employee-Customer Encounter,” a Q&A with Ed O’Boyle, in the Gallup Business Journal, Nov. 15, 2012. See “When Engaged Employees Meet Engaged Customers,” a Q&A with John Fleming and Jim Asplund, in the Gallup Business Journal, Feb. 14, 2008. See “Your Employees Don’t ‘Get’ Your Brand” by John Fleming and Dan Witters, in the Gallup Business Journal, July 26, 2012. See “Creating Impact in B2B Relationships” by Ed O’Boyle and Craig Kamins, in the Gallup Business Journal, March 27, 2012. 66