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Be Best at getting Better

Cliff Hazell
November 08, 2017

Be Best at getting Better

(Slides from LKCE 2017 in Hamburg)

Many people look at Spotify and see a "Model" for working.
This talk is about how we improve how we work, and why thats more interesting than any published method or "model".

Cliff Hazell

November 08, 2017
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Transcript

  1. Founded 2006 60 markets, 140m+ active users 3000+ employees 25

    Offices $5bn paid to rights holders 30m+ songs 2bn+ playlist
  2. All models are wrong… some are useful (just a snap

    shot) (lots of variety) (many changes)
  3. <Inject some improvement> Hack days, Hack weeks. Visualise the improvements.

    Super Rich Kids by Frank Ocean Recognised “Hack Time”
  4. “Decentralising control requires decentralising both authority to make decisions and

    the information to make them correctly” Don Reinertsen
  5. Invest in technology that enables recovery. ‣ CI ‣ CD

    ‣ Slice experiments smaller. Release day?
  6. “We don’t have time to change how we work” “People

    won’t do work if we don’t tell them!” “Learning, Teaching, Mentoring and Coaching is too expensive!”