Be Best at getting Better

(Slides from LKCE 2017 in Hamburg)

Many people look at Spotify and see a "Model" for working.
This talk is about how we improve how we work, and why thats more interesting than any published method or "model".

Transcript

1. Be best at getting better Cliff Hazell Coach and Chapter Lead - Spotify Twitter: @ixhd
3. Founded 2006 60 markets, 140m+ active users 3000+ employees 25 Offices $5bn paid to rights holders 30m+ songs 2bn+ playlist
4. 2012?
5. All models are wrong… some are useful (just a snap shot) (lots of variety) (many changes)
6. “something something all models are wrong…” * “George Box”
7. Toyota’s… Loom?
8. “Be the best at getting better”
9. Common traps Tricks to get out
10. “Too busy” Local Optima “Fear”
11. “too busy to improve”? Some say…
13. “More companies die of indigestion than starvation”
14. Too busy to improve?
15. “Each organisation is perfectly designed for the results it’s achieving”
16. <Inject some improvement> Hack days, Hack weeks. Visualise the improvements. Super Rich Kids by Frank Ocean Recognised “Hack Time”
17. Local Optima Local
19. Lack Information? Break the Silos!
20. “Decentralising control requires decentralising both authority to make decisions and the information to make them correctly” Don Reinertsen
22. Lack of Diversity
25. Why is this important?
27. “Low risk” and Analysis Paralysis Fear of failure…
28. Safe to fail?
30. Culturally safe
33. Pelle 1:1 Coaching and Training
34. Technologically safe
35. Invest in technology that enables recovery. ‣ CI ‣ CD ‣ Slice experiments smaller. Release day?
36. In Closing…
37. “We don’t have time to change how we work” “People won’t do work if we don’t tell them!” “Learning, Teaching, Mentoring and Coaching is too expensive!”
38. Thank you Cliff Hazell Coach Chapter Lead - Spotify Find me on Twitter: @ixhd