Itella Russia e-commerce services story

Transcript

1. 2018 2006 1638 Young Fulfillment Operator Direct contact with buyers Materially accountable storage via form МХ-1 Guaranty safety of your products by largest insurance in the country Handle and pack any kind of orders - Even a nail separately Deliver-to-door across all country Accept payments and transfer them to your account in 1 day
2. And in fact, BEFORE money on your account in 1 day
3. “A” class warehouses in 4 cities, 400 000 m2 Own courier delivery with 100% Russia coverage Cities, own and partner net Delivery from abroad - cross-border Сall-center for managing customers from order to delivery Free hot-line and sms-alert
4. Our mission – is to leave your “problems with delivery” in parallel Universe
5. Somebody ordered a parcel with same-day delivery! But its already 11:59!!
6. Are you crazy?!
7. 2018 2006 1638 1995 Founded in 1638 as finland mail corporation On Russian market since 2006 (former “national logistics company” since 1995) Москва Санкт-петербург Нижний новгород Уфа пермь краснодар Казань ростов-на-дону самара екатеринбург владивосток новосибирск 2 200+
8. We know all problems and mistakes in logistics and delivery. But moreover know the best ways to solve them
10. ot far from Sheremetyevo airport at one of Itella terminals 9
11. at the terminal per advanced request form. He knows it is very important to specify the vehicle number in the form to drive in for unloading 9
12. Here are no delays because of unplanned loadings or other drivers being late. Alexey’s truck will be unloaded in time per confirmed in advance schedule 9
13. Safety is strictly monitored. Last time he was not allowed in shorts 9
14. The IT-system directs him to gate №20, there are 57 gates 9 05
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18. She records the damages made before arriving to Itella terminal: on one pallet the edges are broken off, on the other the tray is cracked, on the third, one of the boxes is torn and the damage of the stretch film is seen 9 15
19. 9 20 Alexey signs, everything is fair, otherwise the cargo will not be accepted
20. 9 30
21. 9 35
22. 9 35 The camera resolution allows to notice even a torn box
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26. 10 10 Only after that he gives way to cargo on storage places
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28. 10 45 Specific locations are indicated by the IT system automatically
29. 11 From the terminal the cargo will leave to the carrier according to form МХ-3 All Itella terminals are insured for this amount Insured in This is the most safe storage method Legal term, defined and approved at legislative level Acceptance of goods is made according to form . From the terminal the goods will be shipped according to form
30. 14 The IT-systems sends Andrey an automatic task to reorganize the storage places As a result few places become free. Andrey knows that the IT- system has done ABC and XYZ analysis, and helped to group the goods most effectively for storage
31. 14 The storage is compacted, there is free space for new shipments and the customer will not have to pay “for air”
32. 11 Today the order is small so Andrey sorts the orders at once by boxes
34. Oksana, 37 years old, packes the orders. She knows that in our country the battle for the safety of the order is such a feat that 300 Spartans nervously smoke aside From Moscow to Vladivostok the goods will be reloaded many times from one transport to another 12
35. 12 Oksana has different types of cardboard packages, bulk materials, all kinds of tapes, thermal shrinkage, glue guns and even tapes in her arsenal Itella, as a large customer, has profitable contracts with manufacturers of packaging materials. Therefore, the packaging prices are very comfortable
36. 12 Last month before Valentine’s Day Oksana had a lot of work like co-packing, compilation of gift sets and promo materials
37. 12 Much depends on her work – so the packing zone is under the close attention of video cameras
38. Maria, 38 years, weighs each order, measures the dimensions, glues the label of the courier company, forms a pallet with parcels, pastes the accompanying sheet to the pallet And on big customers, instead of Maria, this work is done by automated systems 14
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41. 17 The MaxiPost courier truck arrives For the order to be delivered on time - the time-table is formed
42. 2000 2017 2018 On the market since 2000, one of the market leaders In 2017 handled 1 mln parcels offices Delivery to cities regions of Russia Number of employees- people parcels delivered daily current customers, including leaders in ecommerce
43. 19 Parcels are sorted per different directions and cities Direction can be: own couriers 150 around Moscow 50 around St.Petersburg And can be specific city with own couriers - S
44. Courier delivery straight in hands Same Day delivery Pick-up points network Delivery of oversized goods % Russian Post, EMS Russian post
46. The IT-system plans the routes so well, that allows to deliver in 4 time intervals with an accuracy of 4 hours within the interval Most complicated integration with Customer- 3 weeks. In other companies half a year and even longer The system allows to see each shipment and a complete history of it, including SMS texts and the amount of partially paid order
47. Couriers are very motivated to deliver as much orders as they can Couriers accept bank cards The courier will wait while the Customer tries on the order
48. Иванов Иван Иванович 16.06.2017 10:30
49. All hand-over statuses per day with any breakdown Exact amounts of accepted payments inclusive of partial returns Full delivery tracking, including sms texts and customer calls
50. All goods in parcel, with price and status: delivered/returned and total sum All delivery history, including all calls, sms, redials Status per payment and slip number
51. You can focus on detalization as deep as you want
52. There is no more such accuracy on the market You will be able to recognize the sale of goods earlier and optimize tax reporting
53. In part of IT - yes, the processes run the way we have described
54. OPERATIONAL LIFETIME OF CUSTOMER ORDER CALL Center MaxiPost Itella WebShop function Creation of order Receipt of order from Customer Confirmation of order by the buyer Selection of orders Sorting Packing Shipment to courier Delivery Return Return Placement on storage places
55. LLC «customer» Safe storage agreement Agent agreement LLC «call-center»
56. LLC «customer» TORG-12, invoice, BL : LLC «Customer» LLC «Customer» : Itella warehouse МХ-1, МХ-3, м-7, TORG-12, invoice, BL TORG-12, invoice, BL for shipment are signed from name of LLC «Customer» by efforts of LLC «Itella». МХ-1, МХ-3, М-7 are signed between LLC «Itella» and LLC «Customer» Order register for shipment Register is made by LLC «Itella», signed by LLC «Itella» from name of LLC «Customer» Courier lists with buyer signature, reconciliation act
58. Free sms and email- notifications and calls Free hot-line for customers Own call-center, which keeps in touch with buyer from order to delivery
59. NOT any logistics company is able to insure all the goods and materials at the expense of its’ current assets Our customers are insured in the biggest insurance company in Russia. Sum of insurance amount – For comparison, sum of insurance coverage of Seaport St.Petersburg is only Other opartors insurance does not cover - 30 times less! Covers the damage of goods and materials in storage, without loss of profit (prohibited by article 933 of the Civil Code of the Russian Federation) According to Knight Frank
60. Projects of integration and changes are supported by all rules of project management: Passport of project Allocated resources Gant chart Dedicated project manager Critical path control If some logistics processes in your company will change or you will need a new functionality – all details will be considered, the process – fully transparent and deadlines met
61. integration, functionality assembly lines, packing zones
62. Win against small fulfillment operators in price Successfully compete in tenders with leaders, even with those who trade “to zero” We even have insurance from returns- you will forget about this problem forever
64. We invite Big and medium customers For you we offer standard and individual solutions Small businesses We have standard solution for you, which already includes most of your fantasies
65. 8 (499) 926-53-00 sales.russia@itella.com itella.ru www Page on Facebook