Workshop: Library as Community Hub

Transcript

1. HELLO my name is w // davidsbill.com t // @dsbill4

   david bill

2. david bill educator design strategist creative facilitator placemaker cyclist /

   runner lover of barbecue, beer, bluegrass, and burritos

3. Today there are not 1 not 2 but 3 phases

   1. personal identity 2. school identity 3. spacial identity How can service design define and guide our goal of identifying what “Library as Community Hub” means to you and your school? Phases PBS

4. Images from “Powers of Ten” by Charles and Ray Eames

   Where we’re going today…

5. 1. Personal Identity Identify your
 Values Mission / Goals Persona

   Define what makes you passionate about your craft.

6. Service Design? ! Services are exchanges that happen through mediums,

   called touchpoints. Services are co-created by service users and service providers. Librarian & Student
7. None

8. 2. School Identity Like individuals, each organization has a unique

   and multi- layered identity. Before defining a vision for what a space could be, an organization’s true identity must be uncovered and defined. Focus define opportunities and user identities that offer: creative learning, collaboration, and social interaction

9. User Profiles https://www.flickr.com/photos/wactout81/5647436404 Build scenarios that identify their school culture

   a school’s culture and define the methods in which to create opportunities for creative learning, collaboration and social interaction.

10. (4) groups of 5 ! (1) profile per group format

11. Research // map out the characteristics for each element !

    Define // identify some core needs & opportunities ! Brainstorm // begin to see where the two intersect ! Prototype // build your solution ! Test // test out your idea ! Share // groups share your ideas process

12. 3. Spacial Identity Journey Mapping

13. Journey Map Actions What people are doing? ! Emotions Their

    needs, feelings, and perceptions ! Thinking What questions, concerns, or help do they need? ! Touchpoints & Context The people, places, things, devices, and products making up their experience ! !
14. None

15. Elements Lens 
 the principle or challenge you’ve been presented

    Journey Model
 it all depends on the journey itself. Qualitative Insights
 “doing, thinking, feeling” will the process work? via interview and observation Quantitative Information 
 surveys Takeaways
 highlight the journey, in order to identify the opportunities, pain points, and calls 
 to action as you look to build the solution.

16. Journey Model

17. Journey Model

18. None
19. None

20. Research // map out the characteristics of the prompt !

    Define // identify the pathways that define the experience
 Map // illustrate your findings ! Refine // revise the map based upon feedback Process

21. Prompts 1. Where are you supporting the needs and actions

    for creative learning? ! 2. Where do you support the paths for student social interaction? ! 3. Where are you supporting opportunities for student collaboration? ! 4. How do you support your adult community?

22. The library does many things well to educate and provide

    access & community for its members but are we connecting and bringing together all the right moments, touchpoints, and capabilities to optimize the potential the library? ! What is the library doing to create opportunities for creative learning, social interactions, collaboration? Goal

23. Share.

24. Thank You. ! davidsbill.com @dsbill4 david.bill.iv@gmail.com