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Workshop: Library as Community Hub

Workshop: Library as Community Hub

A workshop for independent school focused on exploring the following prompt:
How can libraries become a fluid extension of the classroom, be integrated into the culture of the school, and be perceived by community members as a place that will inspire creative learning, collaboration, and social interaction?


David Bill

April 11, 2014


  1. HELLO my name is w // davidsbill.com t // @dsbill4

    david bill
  2. david bill educator design strategist creative facilitator placemaker cyclist /

    runner lover of barbecue, beer, bluegrass, and burritos
  3. Today there are not 1 not 2 but 3 phases

    1. personal identity 2. school identity 3. spacial identity How can service design define and guide our goal of identifying what “Library as Community Hub” means to you and your school? Phases PBS
  4. Images from “Powers of Ten” by Charles and Ray Eames

    Where we’re going today…
  5. 1. Personal Identity Identify your
 Values Mission / Goals Persona

    Define what makes you passionate about your craft.
  6. Service Design? ! Services are exchanges that happen through mediums,

    called touchpoints. Services are co-created by service users and service providers. Librarian & Student
  7. None
  8. 2. School Identity Like individuals, each organization has a unique

    and multi- layered identity. Before defining a vision for what a space could be, an organization’s true identity must be uncovered and defined. Focus define opportunities and user identities that offer: creative learning, collaboration, and social interaction
  9. User Profiles https://www.flickr.com/photos/wactout81/5647436404 Build scenarios that identify their school culture

    a school’s culture and define the methods in which to create opportunities for creative learning, collaboration and social interaction.
  10. (4) groups of 5 ! (1) profile per group format

  11. Research // map out the characteristics for each element !

    Define // identify some core needs & opportunities ! Brainstorm // begin to see where the two intersect ! Prototype // build your solution ! Test // test out your idea ! Share // groups share your ideas process
  12. 3. Spacial Identity Journey Mapping

  13. Journey Map Actions What people are doing? ! Emotions Their

    needs, feelings, and perceptions ! Thinking What questions, concerns, or help do they need? ! Touchpoints & Context The people, places, things, devices, and products making up their experience ! !
  14. None
  15. Elements Lens 
 the principle or challenge you’ve been presented

    Journey Model
 it all depends on the journey itself. Qualitative Insights
 “doing, thinking, feeling” will the process work? via interview and observation Quantitative Information 
 surveys Takeaways
 highlight the journey, in order to identify the opportunities, pain points, and calls 
 to action as you look to build the solution.
  16. Journey Model

  17. Journey Model

  18. None
  19. None
  20. Research // map out the characteristics of the prompt !

    Define // identify the pathways that define the experience
 Map // illustrate your findings ! Refine // revise the map based upon feedback Process
  21. Prompts 1. Where are you supporting the needs and actions

    for creative learning? ! 2. Where do you support the paths for student social interaction? ! 3. Where are you supporting opportunities for student collaboration? ! 4. How do you support your adult community?
  22. The library does many things well to educate and provide

    access & community for its members but are we connecting and bringing together all the right moments, touchpoints, and capabilities to optimize the potential the library? ! What is the library doing to create opportunities for creative learning, social interactions, collaboration? Goal
  23. Share.

  24. Thank You. ! davidsbill.com @dsbill4 david.bill.iv@gmail.com