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Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen

Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen

I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from our work and hear five underlying principles that helped us see unique cultural perspectives in technical organizations.

DevOpsDays Zurich

May 15, 2019
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Transcript

  1. Yeah we just want the
    speed... Can you just
    setup jenkins and not
    touch anything else?

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  2. Designers…
    Work with Actual Users
    Welcome Ambiguity
    Give Form to Ideas
    Co-create in a Safe Setting
    Experiment & Revise
    …to learn about unspoken, deep user needs

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  3. Show me your
    architecture!!

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  4. Collaborative Process Maps

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  5. Challenge Mapping Workshops

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  6. Diary Studies

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  7. You can’t dockerize your manager

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  8. 33 Queen St, London EC4R
    1AP, United Kingdom
    blog.kloia.com @kloia_com
    kloia.co.uk
    AND Binası 10-12, 34752
    Kozyatagi/Istanbul, Turkey
    kloia.com
    kloia is a solution provider that moves you onto the new-
    era in DevOps, Cloud and architecture.
    We work with daring, innovative companies who actively
    seek the benefits of modern software development
    practices. We would love to work with you too.

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