Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen

Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen

I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from I wish adopting DevOps was as easy as just ticking items off on a DevOps todo list. Or as easy as setting up Jenkins and Docker. The reality is very different. Successful DevOps transitions require changes in the technical stack, in the mindset, in practices, and in the organizational culture. Unfortunately, the key cultural elements that need to change are usually buried in apathy, shyness and office politics.

To reveal these crucial yet hidden cultural elements, we borrowed methods from an unlikely discipline: Design. User experience designers have been using human-centric methods to better understand human needs for more than 40 years now, producing digital experiences that transform many areas of our lives seamlessly. We brought a selection of these human-centric design methods to the IT department to understand how our clients work and to hear their deep, unspoken needs.

Join us to see examples from our work and hear five underlying principles that helped us see unique cultural perspectives in technical organizations.

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DevOpsDays Zurich

May 15, 2019
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Transcript

  1. None
  2. Yeah we just want the speed... Can you just setup

    jenkins and not touch anything else?
  3. Designers… Work with Actual Users Welcome Ambiguity Give Form to

    Ideas Co-create in a Safe Setting Experiment & Revise …to learn about unspoken, deep user needs
  4. Show me your architecture!!

  5. Interviews

  6. Collaborative Process Maps

  7. Challenge Mapping Workshops

  8. Diary Studies

  9. You can’t dockerize your manager

  10. None
  11. 33 Queen St, London EC4R 1AP, United Kingdom blog.kloia.com @kloia_com

    kloia.co.uk AND Binası 10-12, 34752 Kozyatagi/Istanbul, Turkey kloia.com kloia is a solution provider that moves you onto the new- era in DevOps, Cloud and architecture. We work with daring, innovative companies who actively seek the benefits of modern software development practices. We would love to work with you too.