User Testing Guide

Transcript

1. @theDuffy1 Testing Your Designs Gaza Sky Geeks May 25th, 2019
2. @theDuffy1 Set Up Your Space Ideally in context, and free from distractions
3. @theDuffy1 Set Up Your Space - Recording equipment - Lookback.io - Dry run
4. @theDuffy1 Identify Problems and Hypothesise Fixes Know in advance what you are testing
5. @theDuffy1 Identify Problems and Hypothesise Fixes - Have a test question in mind - Make sure your test will help you answer it - Test variations
6. @theDuffy1 Create a Short List of Tasks Simple, broad tasks the user would likely do
7. @theDuffy1 Create a List of 5 – 10 Tasks - Give an open task - Allow exploration - Split big actions into smaller tasks
8. @theDuffy1 Write a Script for Everything Make sure your instructions are replicable
9. @theDuffy1 Write a Script for Everything - Same instructions each time - Set expectations of what is working - Testing the prototype, not the user
10. @theDuffy1 Write a Script for Everything It’s really important to know that we are only testing the site, not you. You can’t do or say anything wrong here. Please feel free to let me know at any time if there’s something you like, dislike, if you’re confused, etc. I promise you won’t hurt my feelings” “
11. @theDuffy1 Write a Script for Everything I’d like you to “think aloud” as much as possible. By that, I mean that I’d like you to speak your thoughts as often as you can. For example, you may be looking at a page, suddenly see something you didn’t see before and want to click on it. In that case, saying something like “this caught my eye so I’m going to see what it is” would be very useful” “
12. @theDuffy1 Write a Script for Everything Some things work, other things don’t, if you run into a part of the site that isn’t working, I’ll let you know” “
13. @theDuffy1 Find People to Test With Users of Competitor Products
14. @theDuffy1 Find People to Test On - Relevant to the problem - Testing ≠ Feedback - Not biased
15. @theDuffy1 Title Welcome the User and Explain Things We’re not testing them!
16. @theDuffy1 Welcome the User and Explain Things - Explain without the prototype - Encourage thinking aloud - Negative comments welcomed
17. @theDuffy1 Get Them Talking and Relaxed Think aloud
18. @theDuffy1 Get Them Talking and Relaxed - Background questions - Understand their needs - Build up a rapport
19. @theDuffy1 Ask Them to Perform The Tasks Resist the urge to show them
20. @theDuffy1 Ask Them to Perform The Tasks - Get first impressions - Provide scenarios for tasks - Resist urge to assist them
21. @theDuffy1 Analyse Your Results and Repeat Together with your team
22. @theDuffy1 - Max 5 tests - De-brief each test - What we learned // What this means Analyse Your Results and Repeat - What we change
23. @theDuffy1 اركش