Research your team first

D3eb486f9d1a3688167422b6469df911?s=47 Matt Eng
June 13, 2020

Research your team first

Use UX research and active listening techniques to build trust within your team

D3eb486f9d1a3688167422b6469df911?s=128

Matt Eng

June 13, 2020
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  1. Matt Eng • UX Camp Home Edition • June 13,

    2020 Research your team first Stop the pitch and gain understanding
  2. I do design research @engmatthew did

  3. I do UX design @engmatthew did

  4. I do DesignOps @engmatthew

  5. Communication with teams @engmatthew

  6. Wider Team UX Team Enterprise Level setting @engmatthew

  7. UX is new to the company Assumptions @engmatthew Team is

    small UX education is required
  8. “No one listens to me…” @engmatthew

  9. @engmatthew Elizabeth Gilbert Chris Voss Joe Navarro

  10. Kim Goodwin’s talk on “Bringing back ‘human-centered’” at MidWest UX

    2018 @engmatthew
  11. @engmatthew

  12. @engmatthew UX Designer Developer PM

  13. UX Designer Developer PM Executive Team Architect Sales Client Dev

    Manager QA UI Dev Client Success Marketing @engmatthew
  14. UX Designer Executive Team Developer PM Architect Sales Client Dev

    Manager QA UI Dev Client Success Marketing @engmatthew
  15. Allowing one person to believe that he or she is

    a vessel for creativity and (innovation) is too much responsibility. “ @engmatthew -Elizabeth Gilbert
  16. The UX team can be a stewards for user needs

    only by bringing in the voices of our wider team early and often @engmatthew
  17. The UX designer’s experience @engmatthew

  18. UX Designer • 2 to 3 years into her career

    • Started working on a small enterprise UX team • New to the domain of the product Hi, I’m Camille @engmatthew
  19. Discovery Analysis Design Delivery @engmatthew

  20. Discovery Analysis Design Delivery @engmatthew

  21. Discovery Analysis Design Delivery Assigned to a UX team @engmatthew

  22. Discovery Analysis Design Delivery Assigned to a UX team Discovers

    UX team is behind @engmatthew
  23. Discovery Analysis Design Delivery Assigned to a UX team Discovers

    UX team is behind Dev team says they’re blocked @engmatthew
  24. Discovery Analysis Design Delivery Assigned to a UX team Discovers

    UX team is behind Dev team says they’re blocked Skips ahead to work on designs @engmatthew
  25. Discovery Analysis Design Delivery Assigned to a UX team Discovers

    UX team is behind Dev team says they’re blocked Skips ahead to work on designs Abandons efforts to test designs with users @engmatthew
  26. Discovery Analysis Design Delivery Assigned to a UX team Discovers

    UX team is behind Skips ahead to work on designs Dev team says they’re blocked Pushes work over to development Demos and refines work Abandons efforts to test designs with users @engmatthew
  27. • 5 months on the project • 20 weekly demos

    • 20 check-ins with PM and Dev • 40+ 1x1 with Dev for design walk-throughs • 8 demos for internal stakeholders and executives • 0 sessions with users Snapshot of time invested @engmatthew
  28. -Dev retro “Design is slow or incomplete, and we have

    to do re-work” @engmatthew
  29. -UX designer on a previous project “I had a hard

    time feeling I was doing any great work” @engmatthew
  30. -UX designer on a previous project “I felt as if

    I had to defend myself every step of the way and that my work was taken as ‘suggestions’” @engmatthew
  31. Camille • the UX designer • Be an ‘expert’ in

    her domain • Have a logical, articulate answer • Defend ideas at all times Hi, I’m burnt out @engmatthew
  32. “No one listens to me…” @engmatthew

  33. “No one feels heard…” @engmatthew

  34. UX Designer Executive Team Developer PM Architect Sales Client Dev

    Manager QA UI Dev Client Success Marketing @engmatthew
  35. UX Designer Executive Team Developer PM Architect Sales Client Dev

    Manager QA UI Dev Client Success Marketing @engmatthew
  36. UX Designer Executive Team Developer PM Architect Sales Client Dev

    Manager QA UI Dev Client Success Marketing @engmatthew Safety Control
  37. Visualize your wider team @engmatthew

  38. Who are they and how do they influence the project?

    Stakeholder interviews @engmatthew Executive Team Marketing Architect Client
  39. Interests Power Manage closely Keep informed Closely monitor Keep satisfied

    @engmatthew
  40. Interests Power Manage closely Keep informed Closely monitor Keep satisfied

    Executive Team @engmatthew
  41. Interests Power Manage closely Keep informed Closely monitor Keep satisfied

    Executive Team @engmatthew
  42. Stakeholder Work Level of involvement R = responsible for the

    work A = accountable that work will get done C = consulted I = informed @engmatthew
  43. What design work should we do? “Make it look good…”

    Level 1: Producers Level 2: Workshops in the workplace Level 3: Architects Level 4: Scientists Level 5: Visionaries @engmatthew
  44. What design work should we do? “Make it look good…”

    Level 1: Producers Level 2: Workshops in the workplace Level 3: Architects Level 4: Scientists Level 5: Visionaries @engmatthew
  45. Spend time one-on-one’s

  46. Camille • the UX designer • Intimidated by managers, directors,

    and other higher ups • Unsure what to say or ask Hi, I’m nervous @engmatthew
  47. Forget about “getting to ‘yes’” @engmatthew

  48. @engmatthew Courage comes into play when you make someone feel

    heard on issues (where) the disagreement or anger might be. “ -Chris Voss
  49. Get to “That’s right” @engmatthew

  50. Set up the meeting Calendar invite • Ample time to

    get to know each other • Clear goal(s) and topic to discuss • Avoid competitive days @engmatthew
  51. During the meeting Space • Quiet space free of distractions

    • Cameras on • Review goal(s) and key questions • Prompt and listen @engmatthew
  52. During the meeting Space • Quiet space free of distractions

    • Cameras on • Review goal(s) and key questions • Prompt and listen @engmatthew
  53. We can’t hide our true feelings. Our bodies will give

    us away every time. “ -Joe Navarro @engmatthew
  54. None
  55. Getting started Mirror • Prompt the participant • Mirror what

    you heard • Wait for a natural pause @engmatthew
  56. Mirror Mirror • Prompt the participant • Mirror what you

    heard • Wait for a natural pause @engmatthew
  57. @engmatthew

  58. Mirror Mirror “not at all?” “I’m not thrilled with the

    process at all…” “Yes, because…” @engmatthew
  59. Voice Slow and Low @engmatthew

  60. Voice Slow and Low @engmatthew “not at all?”

  61. Label the emotion Label

  62. “You feel overwhelmed because of all of the feedback from

    different directions” “That’s right..” Label @engmatthew
  63. “It seems like you’re frustrated with the design team. We

    have been slowing down the process” “It’s really not that bad..” Connect yourself to diffuse any concerns @engmatthew
  64. Decide on goals and next steps Set a path “How

    can we ______________?” @engmatthew
  65. Decide on goals and next steps Set a path “How

    can we help you with focusing all of the feedback?” @engmatthew
  66. Takeaways @engmatthew

  67. Interests Power Manage closely Keep informed Closely monitor Keep satisfied

    Executive Team PM Architect Sales Dev Manager Marketing Start with the big picture of the team @engmatthew
  68. Listen @engmatthew

  69. Get to “That’s right” @engmatthew

  70. the Senior UX designer • Feel more conformable with establishing

    relationships • Mentoring new UX designers on how to set up and run stakeholder meetings • Recently promoted to senior role Hi, Camille @engmatthew
  71. Matt Eng • UX Camp Home Edition • June 13,

    2020 Thank you Any questions?