Building platforms through customer value: Yes, you can

Platforma conference 2025

Transcript

2. Platform Team Production Engineer
3. WIIFM
4. Introduction Eran Levy VP R&D Nexyte @Cognyte https://levyeran.medium.com/ @levyeran
5. My Journey
6. Journey Started with Reflection
7. #1 Trap Platform “The Team”
8. “It is easy! We will build it, then they will switch” #1 Misconception
9. #2 Trap Analysts
10. “Eventually, this will save time, we promise!” #2 Misconception
11. #3 Trap
12. How can I own this? We built it, they will use it! #3 Misconception
14. A Real-Life Story Painful Dashboard Product Team mistrust Customers compain Engineers debug
15. Identify Execute Support Empower Plan Share DevEx
16. • The pain – start with “WHY” • What must be done • How we bring immediate value Identify Identify Execute Support Empower Plan Share DevEx
17. Fundumental shift #1: The Mindset Shift = Platform as a Product
18. #1: Platform as a Product • The developers are your customers • Don’t focus on outcomes only
19. Ingest A B Dashboard Plan Identify Execute Support Empower Plan Share DevEx
20. Fundumental shift #2: MVP isn’t enough
21. #2: MVP isn’t enough Thinnest Viable Platform (TVP) are the ”golden path” slices that build up your platform foundation Team Topologies
22. We joined their dailies & planning, same JIRA board, short iterations. Built with them! Execute Identify Execute Support Empower Plan Share DevEx
23. Fundumental shift #3: Collaborate effectively
24. #3: Collborate Effectively • Join forces • Raise integration concerns early • Work together
25. • We built the tools • Wrote HowTos & tutorials • No rocket-science Empower Identify Execute Support Empower Plan Share DevEx
26. Fundumental shift #4: Engineering teams empowerment
27. #4: Engineering Teams Empowerment • Engineering teams want autonomy • Build the tools that will enable them be independent with the best practices you defined
28. • When something failed, we didn’t say “it’s not on priority, it’s your issue now” • It’s not a “black-box” • We built trust Support Identify Execute Support Empower Plan Share DevEx
29. Fundumental shift #5: Be in the trenches, with them!
30. #5: Be in the Trenches, with Them! • Build the trust that you aren’t leaving them to deal with problems alone • Share knowledge that the platform isn’t treated as a black-box
31. • We made it simple & easy to integrate • We didn’t let them be worried Identify Execute Support Empower Plan Share DevEx DevEx
32. Fundumental shift #6: Invest in Developer Experience
33. #6: Invest in Developer Experience Source: GitHub DevEx Formula
34. There is no visible customer feature we are working on… Identify Execute Support Empower Plan Share DevEx Share
35. Fundumental shift #7: Share! Don’t let your platform team remain invisible!
36. #7: Share! • Not everyone understands what’s platform is all about • Share success stories • Share customer impact
37. Takeaways Platform as a Product Thinnest Viable Platform Invest in your partners
38. Thank you! https://levyeran.medium.com/ @levyeran