C8L0#1

Enterprise Systems

Transcript

1. Chapter 8 : Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Management Information System (CSC408) Erny Arniza Ahmad Faculty of Computer and Mathematical Sciences Universiti Teknologi MARA (UiTM) Kedah
2. Learning Objective #1 How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning, production, and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? What are the challenges posed by enterprise applications and how are enterprise applications taking advantage of new technologies? Enterprise Systems
3. What Are Enterprise Systems? Aim at correcting the problem of firms not having integrated information. Also known as Enterprise Resource Planning (ERP) systems Main goal is to bridge the communication gap among all departments and all information users within a company. Data integration throughout the firm is the key. •Consolidated data from divisions and departments throughout the business, including key business processes, are immediately available to any authorized user. The main advantage is the chance to cut costs firm-wide and enhance the ability to pass information throughout the organization.
4. How Enterprise System Works?
5. Enterprise Software Enterprise Software allows every functional area to share every process and every piece of data. Built around thousands of predefined business processes that reflect best practices Finance and accounting Human resources Manufacturing and production Sales and marketing To implement, firms: Select functions of system they wish to use. Map business processes to software processes. Use software’s configuration tables for customizing. Advantages help achieve its objectives. helps the organization automate many of the steps taken from industry-wide best practices instead of having to do everything manually. help employees remember all of the necessary steps in a process and provide the data to all who need it.
6. Business Processes Supported by Enterprise Systems 6
7. Enterprise Software 7
8. Reference Kenneth C. Laudon And Jane P. Laudon, Management Information Systems: Managing the Digital Firm, 14th edition (Global Edition), Pearson Prentice Hall, 2016. 8