Embracing Change or Bracing for Change

Presented at Turing Festival on 18th Aug 2016

1. Embracing Change or 
 Bracing for Change Fostering a Culture of Continuous 
 Improvement in Product Teams Emily Webber / @ewebber emilywebber.co.uk / tacitlondon.com
2. Hello. I’m Emily @EWEBBER
3. Write down:
 What is the vision for your team if everything was as good as it could be @EWEBBER
4. @EWEBBER Ideas Code Data MEASURE LEARN BUILD The Lean startup
5. @EWEBBER The Scientific method Ask a question Do background 
 research Construct a
 hypothesis Test your 
 hypothesis Analyse data 
 and draw 
 conclusions
6. Because I think [this] is true I think that doing [this] will mean [this will happen] And I will know [like this] @EWEBBER
7. Why aren’t your team already embracing change? @EWEBBER
8. Photo from musictour.eu @EWEBBER
9. Photo from musictour.eu @EWEBBER “This is just how we do
 things around here”
10. Five reasons people 
 resist change @EWEBBER
11. Photo by Jethro Taylor @EWEBBER “Uncertainty can cause more stress than inevitable pain” www.ucl.ac.uk/news/news-articles/0316/290316-uncertainty-stress
12. Photo by Jethro Taylor @EWEBBER Get into the habit 
 of changing
13. Photo by Jake Edwards @EWEBBER Change means 
 learning new skills
14. Photo by Jake Edwards @EWEBBER Be willing to support people learning new skills
15. Photo by Aaron Silvers @EWEBBER A condition in which a person suffers from a sense of powerlessness, arising from a traumatic event or persistent failure 
 to succeed. Learned helplessness
16. Photo by Aaron Silvers @EWEBBER Create a safe to fail environment
17. @EWEBBER It could mean throwing away their hard work
18. @EWEBBER Build on what 
 already exists
19. Photo by Nancy Kamergorodsky @EWEBBER They don’t understand the reason for change
20. Photo by Nancy Kamergorodsky @EWEBBER Have a vision for the future state
21. Evolution vs revolution @EWEBBER
22. @EWEBBER Satir Change Curve /stevenmsmith.com/ar-satir-change-model/
23. AVOID CHAOS (unless you need a revolution) @EWEBBER
24. @EWEBBER Kaizen
25. @EWEBBER Understand the direction of challenge Grasp the current condition Establish the next target condition Experiment towards the target condition Planning phase Executing phase Improvement Kata
26. Because I think [this] is true I think that doing [this] will mean [this will happen] And I will know [like this] @EWEBBER
27. Photo by Elaine with Grey Cats @EWEBBER
28. Telling @EWEBBER
29. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
30. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
31. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
32. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
33. Questioning @EWEBBER
34. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
35. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
36. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
37. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
38. @EWEBBER https://www.youtube.com/watch?v=9ACi-D5DI6A
39. Identifying what to change @EWEBBER
40. On a regular basis the team get together to reflect on how they work together and find ways to improve The Agile Retrospective @EWEBBER
41. @EWEBBER Have you been part of a retrospective? within the last 6 months within the last 3 months within the last month within the last 2 weeks
42. Photo by J Marks Dodds The 30 second retrospective @EWEBBER
43. @EWEBBER 1. What is the next improvement for your team? 2. What one change can you make towards it? 3. How will you know it’s worked?
44. @EWEBBER 1. What is the next improvement for your team? 2. What one change can you make towards it? 3. How will you know it’s worked?
45. @EWEBBER Lots of ideas at retrospectivewiki.org
46. Some other 
 techniques @EWEBBER
47. • map out your pain points • review your blockers • #retro slack channel • one to ones • five whys @EWEBBER
48. Remember… @EWEBBER
49. Change is hard @EWEBBER
50. Understand what direction you are 
 heading in @EWEBBER
51. Use experimentation and the scientific method @EWEBBER
52. Make small changes @EWEBBER
53. Get into the habit of experimenting @EWEBBER
54. Embrace change, don’t brace for change @EWEBBER
55. Thank you. Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com