Soft Skills Required in QA

Rostislav Yavorski, Head of Research, Exactpro

“Soft skills help employees stay organised, fully utilise their hard skills, establish a reputation, and, eventually, improve the productivity of your company. The list of top soft skills depends on the industry. For software testers, lifelong learning and communication definitely are of the highest priority."

https://exactpro.com/events/external/qa-meetup-tbilisi-georgia?utm_source=Facebook&utm_medium=Organic&utm_campaign=Rostislav-Yavorski-17-06

QA Meetup. 18 June 2022

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Transcript

1. 1 BUILD SOFTWARE TO TEST SOFTWARE
   BUILD SOFTWARE TO TEST SOFTWARE
   exactpro.com
   Soft Skills Required in QA
   Rostislav Yavorskiy
   18 JUNE 2022
   WYNDHAM GRAND TBILISI, BALLROOM
   Exactpro Head of Research
   

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2. 2 BUILD SOFTWARE TO TEST SOFTWARE
   2 BUILD SOFTWARE TO TEST SOFTWARE
   Skill is
   the ability to do something well
   

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3. 3 BUILD SOFTWARE TO TEST SOFTWARE
   3 BUILD SOFTWARE TO TEST SOFTWARE
   vs.
   Hard Skills
   Teachable abilities or skill sets
   that are easy to quantify
   Soft Skills
   Also known as “people skills”
   or “interpersonal skills”
   Language proficiency
   Certificate or degree
   Typing speed
   Machine operation
   Computer programming html
   >
   Communication
   Flexibility
   Leadership
   Teamwork
   Time Management
   Hard Skills vs. Soft Skills
   

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4. 4 BUILD SOFTWARE TO TEST SOFTWARE
   Soft skills
   ● Critical thinking, problem solving, public speaking, professional writing,
   teamwork, digital literacy, leadership, professional attitude, work ethic,
   career management and intercultural fluency
   ● Organization, communication, teamwork, networking, public speaking,
   creative writing, time management, leadership
   ● Social skills, interpersonal skills, and a positive attitude
   

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5. 5 BUILD SOFTWARE TO TEST SOFTWARE
   Top soft skills per industry. Technology
   1. Humility - Critical when working with other team members who may need help
   2. Teamwork - Able to work collaboratively and independently
   3. Lifelong learner - Continues to stay updated with industry trends
   4. Leadership - Openness to helping others with their personal development
   5. Self-Starter - Able to recognize problems within systems and take action to resolve
   https://www.testgorilla.com/blog/top-soft-skills-per-industry/
   

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6. 6 BUILD SOFTWARE TO TEST SOFTWARE
   Zero Outage Industry Standard
   Sense of urgency to reduce business impacts, Pro-active work approach
   Communication, Teamwork, Sense for quality, Decision making
   Adherence to processes, Outcome oriented, Learning from mistakes
   Conflict resolution and mediation skills, Reliability and credibility
   https://zero-outage.com/the-standard/people/competency-model/
   

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7. 7 BUILD SOFTWARE TO TEST SOFTWARE
   7 BUILD SOFTWARE TO TEST SOFTWARE
   Soft skills
   help employees fully
   utilize their hard skills
   

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8. 8 BUILD SOFTWARE TO TEST SOFTWARE
   Happy employees
   ● Maintain relationships
   ● Grow a network
   ● Facilitate growth
   ● Stay organized
   ● Prove initiative
   ● Develop leadership
   ● Gain confidence
   ● Establish a reputation
   

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9. 9 BUILD SOFTWARE TO TEST SOFTWARE
   Happy business
   ● Improved productivity
   ● Improved leadership
   ● Better teamwork
   ● Increased workplace communication
   ● Enhanced employee satisfaction
   

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10. 10 BUILD SOFTWARE TO TEST SOFTWARE
    10 BUILD SOFTWARE TO TEST SOFTWARE
    Soft skill:
    Data literacy
    

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11. 11 BUILD SOFTWARE TO TEST SOFTWARE
    What is data literacy
    The ability to read, understand, create, and
    communicate data as information
    Data literacy skills include the following abilities:
    ● Knowing what data is appropriate to use for a
    particular purpose
    ● Interpreting data visualizations
    ● Understanding data analytics tools and methods
    ● Data storytelling, communicating information about
    data to other people
    

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12. 12 BUILD SOFTWARE TO TEST SOFTWARE
    Data collection culture
    The process of gathering and measuring
    information on targeted variables in an
    established system, which then enables
    one to answer relevant questions and
    evaluate outcomes
    

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13. 13 BUILD SOFTWARE TO TEST SOFTWARE
    Data quality attributes
    ● Accuracy, whether or not given values are correct and consistent
    ● Completeness, there should be no gaps or missing information
    ● Reliability, how well a method measures something
    ● Relevance, consistency between the content of data and the area of interest
    ● Timeliness, the time between when information is expected and when it is readily
    available for use
    

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14. 14 BUILD SOFTWARE TO TEST SOFTWARE
    Data visualization proficiency
    The graphic representation of data, particularly efficient way of
    communicating
    Data visualization principles:
    ● show the data
    ● present many numbers in a small space
    ● encourage the eye to compare different pieces of data
    ● reveal the data at several levels of detail
    ● serve clear purpose: description, exploration, or decoration
    Histogram Bar Chart
    Line Graph Scatter Plot
    Pie Chart Radial Chart
    

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15. 15 BUILD SOFTWARE TO TEST SOFTWARE
    Storytelling with data
    Understand
    the context
    Choose an
    Effective Visual
    Focus
    Attention
    Tell a Story
    

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    Storyboard example
    

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    Storyboard example
    Start with
    an overview
    

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18. 18 BUILD SOFTWARE TO TEST SOFTWARE
    18 BUILD SOFTWARE TO TEST SOFTWARE
    Storyboard example Zoom in one
    part
    

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19. 19 BUILD SOFTWARE TO TEST SOFTWARE
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    Storyboard example
    Zoom in
    the other part
    

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20. 20 BUILD SOFTWARE TO TEST SOFTWARE
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    Storyboard example
    Focus on
    relationships
    

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21. 21 BUILD SOFTWARE TO TEST SOFTWARE
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    Storyboard example
    Conclude
    

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22. 22 BUILD SOFTWARE TO TEST SOFTWARE
    22 BUILD SOFTWARE TO TEST SOFTWARE
    Example:
    Data story for Linuxgram channel
    

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23. 23 BUILD SOFTWARE TO TEST SOFTWARE
    Start day 2016-Jan-06
    Subscribers 68 828
    Total posts 8 897
    Posts per day 3.8
    Linuxgram .
    t.me/linuxgram
    

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24. 24 BUILD SOFTWARE TO TEST SOFTWARE
    Posts per week
    

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25. 25 BUILD SOFTWARE TO TEST SOFTWARE
    Posts per week
    3-6
    posts/day
    2-4
    posts/day
    

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26. 26 BUILD SOFTWARE TO TEST SOFTWARE
    Seasonal
    

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27. 27 BUILD SOFTWARE TO TEST SOFTWARE
    Seasonal - Insignificant
    

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28. 28 BUILD SOFTWARE TO TEST SOFTWARE
    Daily cycle
    

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29. 29 BUILD SOFTWARE TO TEST SOFTWARE
    Daily cycle
    Midnight?
    

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30. 30 BUILD SOFTWARE TO TEST SOFTWARE
    Daily cycle
    Midnight?
    

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31. 31 BUILD SOFTWARE TO TEST SOFTWARE
    Number of posts per day distribution
    

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32. 32 BUILD SOFTWARE TO TEST SOFTWARE
    Number of posts per day distribution
    Outlier!
    

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33. 33 BUILD SOFTWARE TO TEST SOFTWARE
    Linuxgram
    Start day 2016-Jan-06
    Subscribers 68 828
    Total posts 8 897
    Posts per day 3.8
    Posts per day distribution
    Weekly activity
    

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34. 34 BUILD SOFTWARE TO TEST SOFTWARE
    Questions?
    Thank You!
    

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