Why is my team dysfunctional - Pixel Up! August meetup

Farai will share some lessons he's learned from Patrick Lencioni about what can stop you and your team from being awesome.

Transcript

1. Peace! It’s great to see you again
3. Why is my team dysfunctional? Farai Madzima UX Lead at Shopify @farai_uxguy An introduction to Patrick Lencioni’s theory
4. Let me tell you what this (very smart) human thinks.
5. Absence of trust Your team has an
6. Absence of trust Fear of conflict Lack of commitment Avoidance of accountability Inattention to results
7. Absence of trust Your team has an
8. Members of low trust teams • Conceal their weaknesses and mistakes from one another • Hesitate to ask for help or feedback • Jump to conclusions about the intent and aptitudes of others • Hold grudges • Find reasons to avoid spending time together
9. Members of trusting teams • Admit weakness and mistakes • Ask for help • Accept questions and input about their areas of responsibility • Take risks in offering feedback and assistance • Offer and accept apologies without hesitation
10. Absence of trust Go first Invulnerability
11. Fear of conflict Your team has a
12. Teams that fear conflict • Ignore controversial topics that a critical to success • Have lots of back channel politics and personal attacks • Waste time trying to “look good” and “cover their asses”
13. Teams that engage in conflict • Put critical topics on the table for discussion • Solve real problems quickly • Minimise politics • Have lively interesting meetings
14. Absence of trust Fear of conflict Go first Invulnerability Mine for conflict Artificial harmony
15. Lack of commitment Your team has a
16. A team that fails to commit • Is unsure about the direction and priorities • Lacks confidence and is afraid to fail • Revisits discussions again and again • Misses out on opportunities because of “analysis paralysis” and unnecessary delay
17. A team that commits • Creates clarity around direction and priorities • Aligns together around common objectives • Can learn from mistakes • Move forward boldly • Changes direction without hesitation or guilt
18. Absence of trust Fear of conflict Lack of commitment Go first Mine for conflict Invulnerability Artificial harmony Force clarity & closure Ambiguity
19. Avoids accountability Your team
20. A team that avoids accountability • Encourages mediocrity • Misses deadlines and key deliverables • Places burden on the team leader as the source of discipline • Create resentment among members with different standards of performance
21. A team that holds one another accountable • Ensures that poor performers feel pressure to improve • Identifies potential problems quickly by questioning one another approaches without hesitation • Establishes respect among members who are held to the same standard • Avoids excessive bureaucracy around performance management and corrective action
22. Absence of trust Fear of conflict Lack of commitment Avoidance of accountability Go first Mine for conflict Force clarity & closure Invulnerability Artificial harmony Ambiguity Confront difficult issues Low standards
23. Inattentive to results Your team is
24. A team that is not focussed on results • Stagnates / fails to grow • Loses members who like to achieve • Encourages members to focus their own careers and goals • Is easily distracted
25. A team that focusses on collective results • Keeps members who like to achieve • Minimises individualistic behaviour (rockstars) • Is great for individuals who put their ego aside for the good of the team • Avoids distractions
26. Absence of trust Fear of conflict Lack of commitment Avoidance of accountability Inattention to results Go first Mine for conflict Force clarity & closure Confront difficult issues Push for collective results Invulnerability Artificial harmony Ambiguity Low standards Status and ego
28. Peace! It’s great to see you again
29. Pixel Up! 2019 Edition March 11-13 Cape Town Khoi Vinh Principal designer Adobe Seba Mtimkulu Head of UX Vodacom Tickets on sale 27 August, only 180 seats. Same prices as last year. Eva-Lotta Lamm Designer & Illustrator