Engagor: The Way Forward

Short overview of how 2011 till 2012 has been for http://engagor.com followed by some insights on what's coming next

Transcript

1. The  Way  Forward  
2. Feb  2013     How  we  got  here   2012   2011   2013   Feb  2011   Launch   16  people   Jan  2011   Inbox   200+  customers   >1.000.000.000  conversa>ons   delivered  in  Engagor  
3. The  Future  of  Social  Media   •  The  4  steps  of  Social  Media  Adop>on   •  80%  of  the  companies  follow  the  same  path  
4. PR  &  Communica>ons   1   Monitoring   Analy>cs   Engagement  
5. Marke>ng   2   Monitoring   Analy>cs   Engagement  
6. Marke>ng  &  Customer  Service   3   Monitoring   Analy>cs   Engagement  
7. A  Social  Media  Team  is  born   4   Monitoring   Analy>cs   Engagement  
8. Specialized  Social  Media  Teams   need  Specialized  Tools   Measure   Results   Analy>cs   Engagement   Monitoring   Real-­‐>me  collabora>on   CRM   The  Social  Enterprise   Social  Media  Team   ⬌  Customer  Support   ⬌  Marke>ng   ⬌  HR   ⬌  Sales   ⬌  PR   CRM  Integra>on  
9. See  relevant  conversa>ons  at  a  glance  
10. Profile  Tags  
11. Get  details  of  any  social  profile  
12. How  does  this  person  interact  with  you?  
13. Notes  
14. TwiVer  Following  
15. Salesforce.com  /  Zendesk  /  Desk.com  /  …  anything!  …    
16. Team  Performance  
17. Chat  
18. Chat  
19. Advanced  Text  Analy>cs  
21. The  End   Time  to  relax  and  get  some  drinks!