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Overcoming Organizational Resistance

Overcoming Organizational Resistance

The added value of Agile & Lean Software Development, User Experience, and other practices is continuously overlooked by most corporations. As a result, released products & services fail to meet end users' requirements and lack competitive advantage in already saturated markets. From small to large corporations, how can such methodologies and practitioners survive dynamically changing organizations, silos, or business goals? Research shows that resistance comes from specific individuals from these organizations. From over 12 years working within several organizations, this deck focuses on the barriers, tools and steps at your disposal to gain a wider acceptance of these methodologies in your own organization.

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Frederico Figueiredo

November 07, 2013
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  1. 1 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 1 Overcoming Organizational Resistance Fred (@fredfigueiredo) #bdc13 November 2013
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  18. 18 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 18 Overcoming Organizational Resistance Fred (@fredfigueiredo) #bdc13 November 2013
  19. 19 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Hi J
  20. 20 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Context… 12+ years 6+ companies 6 months – 3 years From 4 – 60k workers Disrupt, Inspire, Change!
  21. 21 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Where does resistance come from?
  22. 22 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Motivation for Change?
  23. 23 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 No choice – Brands in control
  24. 24 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Many choices - Users in control
  25. 25 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Users are demanding
  26. 26 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Market / competition is aggressive!
  27. 27 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 The Zebra Metaphor
  28. 28 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 “You”, in your daily activities
  29. 29 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 You’re not alone, we “work” in groups
  30. 30 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 The market
  31. 31 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Market “watchers”
  32. 32 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 So, we go on with daily activities…
  33. 33 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 But, the market is always on the hunt!
  34. 34 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Suddenly, the market moves…
  35. 35 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How to survive?
  36. 36 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Run, change, adapt…
  37. 37 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 You innovate!
  38. 38 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Change & innovation! - Key factor
  39. 39 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Solutions are not reusable
  40. 40 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Not efficient
  41. 41 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Not user friendly
  42. 42 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Not accessible
  43. 43 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 And not maintainable
  44. 44 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 <VALUE> must be part of organization
  45. 45 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection <VALUE> is not a technique or service <VALUE> is cultural mind-set
  46. 46 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection UX is not a technique or service UX is cultural mind-set
  47. 47 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection Agile is not a technique or service Agile is cultural mind-set
  48. 48 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Core Challenge?
  49. 49 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection The most common problem in any kind of relationships is communication
  50. 50 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Communication… Usability is “the effectiveness, efficiency, and satisfaction with which specified users achieve specified goals in particular environments.” (ISO 9241)
  51. 51 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013
  52. 52 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Alternative point-of-view… How easy is it for “a user” to perform a given “task” in a given “environment”?
  53. 53 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 It’s Easy!
  54. 54 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How easy is…
  55. 55 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How easy is…
  56. 56 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How easy is…
  57. 57 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How easy is…
  58. 58 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 How easy is…
  59. 59 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection Know your audience beforehand and adapt how you communicate
  60. 60 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Additional Challenges
  61. 61 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Small organizations
  62. 62 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Large organizations
  63. 63 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Business goals
  64. 64 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Multiple sites
  65. 65 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Different cultures
  66. 66 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Roles / Backgrounds
  67. 67 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 R&D factories
  68. 68 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Processes
  69. 69 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Turnover
  70. 70 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Knowing the users
  71. 71 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Feels hard!
  72. 72 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Success or failure?
  73. 73 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 What is the common factor? We are!
  74. 74 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection All resistance comes from specific individuals Mike Cohn (2009)
  75. 75 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Where does resistance come from?
  76. 76 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 What to do?
  77. 77 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Fight the organization
  78. 78 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Infiltrate (disguised)
  79. 79 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Observe
  80. 80 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Know the individuals (Luecke 2003)
  81. 81 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Conservers
  82. 82 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Know the individuals (Luecke 2003)
  83. 83 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Originators
  84. 84 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Know the individuals (Luecke 2003)
  85. 85 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Pragmatists
  86. 86 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Choose your “weapons”
  87. 87 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Define strategy
  88. 88 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Adapt to the environment
  89. 89 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Spread the word
  90. 90 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Share information
  91. 91 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 But share it with impact
  92. 92 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Build a team
  93. 93 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Create an identity
  94. 94 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Get peer recognition
  95. 95 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Network
  96. 96 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Train / educate others
  97. 97 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Make a change
  98. 98 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Tools
  99. 99 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 No Buzzwords!
  100. 100 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Change???
  101. 101 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 The saboteur!
  102. 102 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Tool – Give me 5m in the name of science
  103. 103 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Tool – Stakeholders buy-in
  104. 104 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Tool – Make use of time! Windows Look & Feel Napkin Look & Feel http://napkinlaf.sourceforge.net
  105. 105 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Tool – Presentations (with results / value)
  106. 106 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Presentations – Example •  This is a really bad example of a PowerPoint slide. In this case, long textual paragraphs are used as a form of describing the contents of a specific slide. Please do not do this. •  Text in slides should be clear, short, and concise. Authors of presentations should not write long sentences or slides with too much information because these will quickly lead to the lost of interest from the audience. •  Usually, authors write long textual sentences so that they can read during a presentation. Nevertheless, reading a presentation out loud is tedious (both for the speaker and the audience). The audience would simply prefer to be at work reading the slides, instead of waking up at 7am to attend a talk that is dictated by the speaker. •  Images with good metaphors are a good way of describing information. All it takes is one slide with an image or an image and a short sentence (1-3 words are preferable, whenever possible). •  Of course, it takes a significant more amount of time to do a presentation using images as metaphors, than just writing a set of bulleted items.
  107. 107 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Presentations – Target audience
  108. 108 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Presentations - Unexpected
  109. 109 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Presentations - Do it from the heart!
  110. 110 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 In the end…
  111. 111 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Do what? Do whatever works for you. No more. No less. But do it!
  112. 112 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Bring people together (2003)
  113. 113 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Bring more people together (2007)
  114. 114 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Give others the recognition
  115. 115 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Celebrate success & failure
  116. 116 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Infiltrate relevant groups
  117. 117 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Take down barriers (like walls)
  118. 118 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Get managers to feel again
  119. 119 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Try Extreme Team Building
  120. 120 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Try Extreme Team Building (2)
  121. 121 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Try Extreme Team Building (3)
  122. 122 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Try Extreme Team Building (4)
  123. 123 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Don’t just talk about it, do it
  124. 124 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Don’t just talk about it, do it
  125. 125 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Smile!
  126. 126 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Smile more!
  127. 127 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Be crazy!
  128. 128 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Don’t fear failure, embrace it!
  129. 129 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Have fun!
  130. 130 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 But always as a team!
  131. 131 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Reflection There are leaders and those who lead Leaders hold a position of power Those who lead, inspire us Simon Sinek, TEDxPugetSound, 2009
  132. 132 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 One last reflection…
  133. 133 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Resistance is real Change is a choice What will you change tomorrow?
  134. 134 Overcoming Organizational Resistance / @fredfigueiredo / #bdc13 / November

    2013 Thank You! @fredfigueiredo fredfigueiredo@gmail.com Passionate contributor at…