Building Community at Kiva

Transcript

1. Building Community at Kiva Gerard Niemira @gjniemira gerard@kiva.org
2. Borrowers Funded 1,459,728
3. Field Partners 285
4. Lenders 1,231,780
5. Amount Lent $631,775,075
6. Repayment Rate 98.81%
7. Loans Per Lender 10.4
8. Human Need to Tell Stories
9. Human Need to Tell Stories Transparency & Technology
10. Human Need to Tell Stories Transparency & Technology Core Platform Features
11. Human Need to Tell Stories Transparency & Technology Core Platform Features Stewardship
12. Human Need to Tell Stories Transparency & Technology Core Platform Features Stewardship
13. People are storytellers
14. Lending is social
15. Storytelling is in our DNA
16. The Mission Connect people through lending to alleviate poverty
17. The Mission Connect people through lending to alleviate poverty
18. Core Beliefs “We believe that people have a generous side of their nature and this generosity is most strongly expressed towards people they understand.”
19. Core Beliefs “Understanding leads to empathy; empathy leads to generosity. Technology can help people connect across geographic and economic boundaries in a way that was previously unimaginable. At Kiva, we enable such connections.”
20. Focus on deepening connection Lender Borrower Lender Lender Lender Kiva
21. Human Need to Tell Stories Transparency & Technology Core Platform Features Stewardship
22. Real people, real stories
23. Authenticity enables connection, creates empathy
24. The internet allows this at scale
25. Pre-internet, child sponsorship tries
26. 2005-era tech enables transparency and authenticity
27. Field Partners can write real borrower stories
28. Field Partners can update lenders on progress
29. Repayments + stories = positive feedback loop
30. Hearing stories leads to telling stories
31. Tech facilitates this as well
32. Yahoo Group • 2005/2006-era • kivaloans@yahoo.com • Email list for people who like Kiva • Tell their own stories and self-organize
33. KivaFriends.org • A guy named Joe • Email list gets a message board • Community appears on its own • Share borrower stories and share their own stories
34. To integrate or not? • No! • Small team, focus on core features and execution • If community already exists, why re-create it?
35. Human Need to Tell Stories Transparency & Technology Core Platform Features Stewardship
36. Focus on deepening connection Lender Borrower Lender Lender Lender Kiva
37. Focus on deepening connection Lender Borrower Lender Lender Lender Kiva Journals Conversations
38. Focus on deepening connection Lender Borrower Lender Lender Lender Kiva Journals Conversations Lending Teams Lender Messages
39. Focus on deepening connection Lender Borrower Lender Lender Lender Kiva Journals Conversations Lending Teams Lender Messages Lending Teams
40. Lending Teams
41. Mimics lending clubs, giving circles
42. Message board with loan attribution
43. Team metaphor works (captain, join team, quit team)
44. Anyone can create a team about (almost) anything
45. Religious affiliation (or lack thereof)
46. Geography
47. Affinity area
48. Guys Holding Fish “We feel an affinity for entrepreneurs that make their living by fishing, selling fish, or attempting to make their lives better because of their proximity to the ocean, or freshwater locales…”
49. Conversations - direct communication between lenders and borrowers
52. Human Need to Tell Stories Transparency & Technology Core Platform Features Stewardship
53. 4/110 full-time people dedicated to community
54. Moderation and cultivation
55. Voice of the community inside Kiva who act as community advocates
56. It’s not all fun
57. Protest Teams
58. When all else fails, get on the phone
59. Get together in real life!
61. Thank you!