Companies and People Can Triumph over Haters, Trolls, Bullies and Other Jerks Andrea Weckerle http://ptgmedia.pearsoncmg.com/images/9780789750242/samplepages/0789750244.pdf Suicide Awareness & Prevention for Caregivers & Health Service Providers The Samaritans http://samaritansnyc.org/wp-content/uploads/2013/08/Samaritans-Suicide-Awareness-and- Prevention-Booklet.pdf Effective Communication Skills: Resolving Conflicts Naomi Brower, Jana Darrington http://extension.usu.edu/files/publications/publication/FC_Relationships_2012-02pr.pdf https://yourlogicalfallacyis.com/ Topics to look into for further funtimes: Crisis Counseling Or even better, volunteer and get trained! Conflict Resolution Social Psychology