My talk from Design Orlando about empathizing for the makers of the products we use and giving more constructive feedback rather than rage tweeting about how much it sucks.
Snap JudgementsThe Other Side of Empathy
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Who Am I?• Nick Hehr, a.k.a HipsterBrown• Designer & Front-End Developer• Enthusiastic Community Member• Avid Disney Passholder
Quick Overview• Twitter is Awesome• Twitter is Terrible• Redesigns, The Official & Unofficial• Recovery• Helping Instead of Hurting
Twitter Is Awesome
Open To Anyone
Everyone Gets A Voice
Sharing Is Caring
Twitter is Terrible
Trolls
Gut Reaction===Rage Tweet
Spam
Redesigns,The Official and Unofficial
I Wouldn’t Have Done ItThat Way
Why Didn’t [company]Do It That Way?
TheOther SideofEmpathy
Recovery
How does thatmake you feel?
One Deep Breath
Here’s The (Good) Thing
HelpingInstead ofHurting
Do You Really Care?
How Can You Help?• Is there a feedback link?• Is it open source?• Is there an email address?• Is there a discussion forum?
Take One,Pass It Along
Thank You!