Snap Judgements - The Other Side of Empathy

My talk from Design Orlando about empathizing for the makers of the products we use and giving more constructive feedback rather than rage tweeting about how much it sucks.

Transcript

1. Snap Judgements The Other Side of Empathy
2. Who Am I? • Nick Hehr, a.k.a HipsterBrown • Designer & Front-End Developer • Enthusiastic Community Member • Avid Disney Passholder
3. Quick Overview • Twitter is Awesome • Twitter is Terrible • Redesigns, The Official & Unofficial • Recovery • Helping Instead of Hurting
4. Twitter Is Awesome
5. Open To Anyone
6. Everyone Gets A Voice
7. Sharing Is Caring
8. Sharing Is Caring
9. Twitter is Terrible
10. Trolls
11. Gut Reaction === Rage Tweet
12. Gut Reaction === Rage Tweet
13. Gut Reaction === Rage Tweet
14. Gut Reaction === Rage Tweet
15. Spam
16. Redesigns, The Official and Unofficial
17. I Wouldn’t Have Done It That Way
18. Why Didn’t [company] Do It That Way?
19. The Other Side of Empathy
21. Recovery
22. How does that make you feel?
25. One Deep Breath
26. Here’s The (Good) Thing
31. Helping Instead of Hurting
32. Do You Really Care?
33. How Can You Help? • Is there a feedback link? • Is it open source? • Is there an email address? • Is there a discussion forum?
34. Take One, Pass It Along
35. Thank You!