Snap Judgements - The Other Side of Empathy

My talk from Design Orlando about empathizing for the makers of the products we use and giving more constructive feedback rather than rage tweeting about how much it sucks.

Transcript

1. Snap Judgements
   The Other Side of Empathy
   

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2. Who Am I?
   • Nick Hehr, a.k.a HipsterBrown
   • Designer & Front-End Developer
   • Enthusiastic Community Member
   • Avid Disney Passholder
   

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3. Quick Overview
   • Twitter is Awesome
   • Twitter is Terrible
   • Redesigns, The Official & Unofficial
   • Recovery
   • Helping Instead of Hurting
   

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4. Twitter Is Awesome
   

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5. Open To Anyone
   

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6. Everyone Gets A Voice
   

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7. Sharing Is Caring
   

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8. Sharing Is Caring
   

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9. Twitter is Terrible
   

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10. Trolls
    

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11. Gut Reaction
    ===
    Rage Tweet
    

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12. Gut Reaction
    ===
    Rage Tweet
    

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13. Gut Reaction
    ===
    Rage Tweet
    

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14. Gut Reaction
    ===
    Rage Tweet
    

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15. Spam
    

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16. Redesigns,
    The Official and Unofficial
    

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17. I Wouldn’t Have Done It
    That Way
    

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18. Why Didn’t [company]
    Do It That Way?
    

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19. The
    Other Side
    of
    Empathy
    

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21. Recovery
    

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22. How does that
    make you feel?
    

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25. One Deep Breath
    

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26. Here’s The (Good) Thing
    

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31. Helping
    Instead of
    Hurting
    

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32. Do You Really Care?
    

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33. How Can You Help?
    • Is there a feedback link?
    • Is it open source?
    • Is there an email address?
    • Is there a discussion forum?
    

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34. Take One,
    Pass It Along
    

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35. Thank You!
    

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