This was presented to the On Deck Community Builders fellowship.
Customer success can be inspired by many things, but there is little that is more empowering than taking control of your own learning. When someone is empowered to learn new skills on their own, they can take things so much further than ever before. But what if we took that a step further? What if we gave customers the ability to create their own learning experiences and even educate others in the community? This kind of social learning is not only educational, it equips your customers to learn even more while growing your community in tangible and practical ways. Let's dive into what social learning looks like and how you can use it to push your customers to greater success.