$30 off During Our Annual Pro Sale. View Details »

When Good People Go Bad

Hugh Lashbrooke
August 06, 2019
Business
0
190

When Good People Go Bad

Presented at the CMX Connect Cape Town meetup: https://events.cmxhub.com/cape-town/

We all know how great in-person communities can be, but what happens when things don't go so well? What happens when people in your community cause conflict and make things difficult for everyone else? In this talk, we'll look at a few examples from how this has happened in the global WordPress community, how we worked through it, and what lessons you can learn to help members of your own communities when times get tough.

The real-world examples that I included in the talk are not mentioned in the slides.

Hugh Lashbrooke

August 06, 2019
Tweet

More Decks by Hugh Lashbrooke

See All by Hugh Lashbrooke
Empowering Customers Through Social Learning
hlashbrooke
1
73
Hybrid Communities
hlashbrooke
0
640
Hybrid Communities
hlashbrooke
0
41
Defining a Community Membership Identity
hlashbrooke
0
660
Building a Community Around Your Open-Source Product
hlashbrooke
0
61
Building a Community Around Your Open-Source Product
hlashbrooke
0
56
Finding Your Place in the WordPress Community
hlashbrooke
0
52
Becoming a Good Open-Source Citizen
hlashbrooke
0
1.2k
Bending WordPress to Your Will (October 2018)
hlashbrooke
2
760

Other Decks in Business

See All in Business
Srush Corporate Brand Book
tomomifuruya
0
340
プロマネが得意な人がピープルマネジメントで取り組む罠
satokifuruya
2
220
ChatGPT で自分の仕事がどう楽しくなるのかを考えるネタ集 -2023年12月バージョン-
dahatake
13
11k
その意思決定、説明できますか？
more_t
0
710
国家戦略からみるWeb3ビジネス活用のヒント
hakusansai
0
130
職種と企業を飛び越えたNTT Comとの新規ビジネス共創 - NIFTY Tech Day 2023
niftycorp
0
130
Ichikura/2023/12
ichkura1991
0
16k
新卒エンジニア向け会社紹介資料/newgraduates-engineer
nextbeat
1
730
メドピアグループ紹介資料
medpeer_recruit
8
87k
開発だけアジャイルな状況を越えて顧客のアウトカムにつなげる一歩/next step in agile development agile japan 2023
moriyuya
7
3.2k
asken2023
recruitasken
0
240
FOODISON事業紹介資料
foodison_hr
0
150

Featured

See All Featured
How New CSS Is Changing Everything About Graphic Design on the Web
jensimmons
215
12k
Statistics for Hackers
jakevdp
788
220k
JavaScript: Past, Present, and Future - NDC Porto 2020
reverentgeek
39
4k
A Modern Web Designer's Workflow
chriscoyier
688
190k
4 Signs Your Business is Dying
shpigford
172
21k
Code Review Best Practice
trishagee
53
14k
Building Your Own Lightsaber
phodgson
97
5.4k
Side Projects
sachag
450
39k
GraphQLとの向き合い方2022年版
quramy
26
12k
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
eileencodes
1
900
Code Reviewing Like a Champion
maltzj
511
38k
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
stephaniewalter
271
12k

Transcript

  1. When Good People Go Bad
    Dealing with Difficult Community Members

    View Slide

  2. 2 Types of Community Conflict:
    Company <-> Member
    Member <-> Member

    View Slide

  3. Lay the groundwork
    Make your program rules clear from the start

    View Slide

  4. Reach out
    Reassure the affected parties
    Gather information

    View Slide

  5. Set a deadline
    Make sure everyone knows when mediation
    will conclude

    View Slide

  6. Discuss internally
    Work out a game plan
    Involve a neutral third-party if necessary
    Draft a public response

    View Slide

  7. Follow through
    Inform affected parties
    Publish public response

    View Slide

  8. Follow up
    Check-in after resolution

    View Slide

  9. Hugh Lashbrooke
    @hlashbrooke
    hugh.blog

    View Slide