• Developers: “It worked in the Dev and Test environment” (that we set up) • Operations: “It looks like there is a permission issue with the database” • Developers: “What makes you think that?” • Operations: “When I log into the box I see errors in the app log” • Developers: “Can we get permission to the production box”
reckless, and have large egos • Sys admins just want to say “No” • Engage early and often • Transparency – What will this change do to the other side. • Define done (last mile syndrome) • Invite everyone to standups • …and retrospectives