ADN Columbus 2013 - Survival Guide for Introverts and Extroverts

1. 8/13/13% 1% Ken Howard Improving Enterprises THE AGILIST’S for Introverts and Extroverts Individuals and Interactions over%processes%and%tools%
2. 8/13/13% 2% Processes%% and%% Tools% Individuals% And% Interac4ons% Solved??(
3. 8/13/13% 3% This%is%Sue…% What% %makes% % %her%% % % %4ck?% Extrinsic% Rewards% Threats% Compe55on% Enjoyment% Interest% Needs%met% Intrinsic% Extrinsic% Rewards% Threats% Compe55on% What%about%them?%
4. 8/13/13% 4% Behavioral%Style% Mo5vators% Core%Needs% Personality% Skills% Knowledge% 6.974%billion%varia4ons% ((and(coun.ng)( etc…% Maslow%
5. 8/13/13% 5% % ! Spranger’s%Mo4vator%Types:% % •  Theore5cal% •  U5litarian/Economic% •  Aesthe5c% •  Social% •  Individualis5c/Poli5cal% •  Tradi5onal/Regulatory% Openness% Conscien4ousness% Extroversion% Agreeableness% Neuro4cism% Extroversion% Neuro4cism% Agreeableness% Conscien4ousness% Openness% DownMtoMearth% Uncrea5ve% Conven5onal% Imagina5ve% Crea5ve% Curious% Negligent% Lazy% Disorganized% Conscien5ous% HardMworking% Punctual% Suspicious% Cri5cal% Irritable% Trus5ng% Lenient% GoodMnatured% Calm% EvenMtempered% Unemo5onal% Worried% Temperamental% SelfMconscious% Quiet% Passive% Reserved% Joiner% Talka5ve% Affec5onate% LOW% HIGH% Extroversion%
6. 8/13/13% 6% EXTROVERT ADJECTIVES INTROVERT ADJECTIVES EXTROVERT NOUNS INTROVERT NOUNS
7. 8/13/13% 7% Introverts% Column1% Extroverts% Society...% Extroverts% Column1% Technologists:% Introverts% Extroverts% Blah,%blah,% blah,%meet,% talk,%discuss,% blah,%blah,% meet%again..% This%Agile% stuff%is% exhaus4ng!% Arghhh!!%
8. 8/13/13% 8% I%prefer%oneVonVone% conversa4ons%to%group% ac4vi4es.%% I%oWen%prefer%to%express% myself%in%wri4ng.%% I%enjoy%solitude.%
9. 8/13/13% 9% I%seem%to%care%about% wealth,%fame,%and%status% less%than%my%peers.%% People%tell%me%that% I’m%a%good%listener.%% I’m%not%a%big%risk%taker.%% I%enjoy%work%that%allows%% me%to%“dive%in”%with%few% interrup4ons.%%
10. 8/13/13% 10% I%like%to%celebrate%birthdays% with%one%or%two%close% friends%or%family.%% People%describe%me%as% “soWVspoken”%or%“quiet.”%% I%prefer%not%to%show%or% discuss%my%work%with%others% un4l%it’s%finished.% I%tend%to% think% before%I% speak.%
11. 8/13/13% 11% I%oWen%let%calls%go% through%to%voice%mail.% Your%score?% % % % % % % % % % % % % % % % % % % % % % % % % % EXTROVERT •  Energized%by%interac5on%with%others% •  Spends%his/her%5me%with%things%around% them% •  Focus%on%outer%world%of%people%and% things,%Outside%the%self% •  Gregarious% •  Talka5ve% •  Social/Outgoing% •  Expressive% •  Prefer%larger%groups% •  Distrac5ble% •  Prefer%social%gatherings% •  Many%friends% •  Asser5ve*% % % % % % % % % % % % % % % % % % % % % % % % % % •  Energized%by%reflec5on%within%own%mind% •  Spends%his/her%%5me%in%reflec5on% •  Focus%on%inner%world%of%ideas%and% impressions,%Inside%the%self% •  Independent% •  Quiet% •  Tends%to%keep%to%self% •  Private% •  Prefer%smaller%groups% •  Deliberate% •  Prefer%reading,%thinking,%inven5ng% •  Fewer,%more%in5mate%friends% INTROVERT
12. 8/13/13% 12% AMBIVERT Ader%being%alone%for% a%while,%%desires% social%interac5on.% Ader%being%social%for% a%while,%needs%to% escape%to%solitude.% Shy% Bold% Introvert% Extrovert% ?% •  A%behavior,%not%a% mo5va5on%% •  A%Social%Phobia% •  Fearful%in%social% situa5ons% •  Tend%to%overMreact%to% new%situa5ons:% adrenaline% •  Doesn’t%necessarily% prefer%to%be%alone% •  Can%be%overcome% So, you are an introvert. That means you are shy?% No,%it%means%I% hate%people.%
13. 8/13/13% 13% Successful%Introverts% Successful%Extroverts%
14. 8/13/13% 14% Shy% Bold% Extrovert% Introvert%
15. 8/13/13% 15% CAIN’S TED TALK: •  Prefer%less%s5mula5ng%environments% •  Prefer%to%work%slowly%and%methodically,%less% likely%to%mul5task% •  Prefer%listening%and%thinking%over%speaking% •  Tend%to%dislike%conflict% % % %NOT%an5social!% % % %NOT%shy!% % CAIN ON INTROVERTS: Introversion% Natural% Tendencies% Societal% Expecta5ons%&% Rewards% The%Extrovert%Ideal%
16. 8/13/13% 16% THE NEW GROUPTHINK New%Groupthink% The Wisdom of Crowds, Surowiecki, 2005.
17. 8/13/13% 17% Many%complex%things%can’t%be%built%alone% % That’s%why%we%chunk…%
18. 8/13/13% 18% Chunking%allows%us%to%divide%up%the%work% Yet…% How(did(we(become(an( extrovert9dominated( society?(
19. 8/13/13% 19% PreMIndustrial%Revolu5on% Everyone!knew! everyone…! Industrial%Revolu5on% Sociological!shi4! So…( Must!sell!myself! and! demonstrate!my! personality!and! communica<on! ability.! EXTROVERT%
20. 8/13/13% 20% So,(…..( Must!give! carefully! thought!out! concise!&! correct!answer! INTROVERT% What%about% Is%Charisma%necessary%to%make% good%things%happen?%
21. 8/13/13% 21% Leader% (Covert)%% Folding% Expert% Introvert%Super%Powers% •  Quiet% •  Thoughmulness% •  Energy% •  Problem%solving% •  Listening% •  Implementa5on% •  “Doers”%(Git’er%Done)% % hrp://www.quietlyfabulous.com% Must%an%Introvert%Change?% Must%an%Introvert%Change?% Can(
22. 8/13/13% 22%
23. 8/13/13% 23% Tips for Introverts If%you%are%an%% Introverted!PM!or!ScrumMaster! Iden5fy%ac5vi5es%that% are%outside%your% comfort%zone…% % …and%prepare%to%go% there…o4en.% If%you%are%an%% Introverted!PM!or!ScrumMaster! For%extrovertVbiased% ceremonies,%emphasize:%% •  Structure/framework% •  Prepara5on% •  Maintain%control% •  Inspect%&%adapt%over% 5me% %
24. 8/13/13% 24% Daily%Standup%Mee5ngs% Planning%Mee5ngs% TIP:%Keep%Mee4ngs%Moving% TIP:% Give%introverts%5me…% %% to%write% % %before%% %% % %discussing.%
25. 8/13/13% 25% vs….% Demos%% % Extroverts%will%most% likely%volunteer…% …par5cip5on%by%the% introverts%is%vital%too.% Requires%Interac4on%with%Others%
26. 8/13/13% 26% SAY Advice for the Empathetic Introvert SAY Advice for the Empathetic Introvert Let’s%work%to%maintain% focus%on%one%subject%at%a% 5me.% Slow%down%and%stop% having%mul5ple% simultaneous% conversa5ons!% SAY Advice for the Empathetic Introvert Let’s%schedule%some%5me% a%lirle%later%so%that%I%can% finish%this%task.% Leave%me%alone!%%Can’t% you%see%I%am%trying%to% concentrate?% SAY Advice for the Empathetic Introvert We%should%discuss% configuring%the%work% space%to%accommodate% team%discussions.% Keep%it%down!%%Your% conversa5ons%are% disturbing%the%team!%
27. 8/13/13% 27% hrp://ques5onablylate.tumblr.com% BE%EMPATHETIC%TO%EXTROVERTS% Tips for Extroverts Not!everyone!needs!to!hear!you.! Not!everyone!wants!to!hear!you.! Remember% to%use% your%inside% voice!% Be!mindful!of!! the!sound!level.!
28. 8/13/13% 28% Get%to%the%Point% Have%you%ever%spent%30% minutes%talking%about%a% one%minute%topic?% Remember!that!your! listeners!probably!have! other!things!to!do!! SAY Advice for the Empathetic Extrovert Help%me%learn%how%these% details%will%help%us%get%to% the%es5mate%we%want.% You%just%need%to%pick%an% es5mate!%%Stop%asking%so% many%ques5ons%about% details%that%don’t%marer!% SAY Advice for the Empathetic Extrovert We’d%very%much%like%to% hear%your%ideas%too.% Why%do%you%just%sit%and% stare%at%us%during% brainstorming?%
29. 8/13/13% 29% SAY Advice for the Empathetic Extrovert I’ll%work%harder%to%respect% your%need%for%a%quieter% work%environment.% If%you%don’t%like%the% noise,%just%put%on% earphones!% SAY Advice for the Empathetic Extrovert How%can%we%make%the% team%room%environment% easier%for%you%to%work%in?% You%are%never%in%the% team%room…Where%do% you%keep%% disappearing%to?% hrp://ques5onablylate.tumblr.com% BE%EMPATHETIC%TO%INTROVERTS% UNDERSTAND%THE% CO$T%OF%INTERRUPTIONS% “Maybe(I(haven’t(made(myself(clear...( I(really(don’t(want(to(be(disturbed(today.”(
30. 8/13/13% 30% Again…% Once%more…%
31. 8/13/13% 31% Do%the%math:% x%=%highest%number%round%3% y%=%highest%number%round%2% % z%=%x%–%y% % %%produc4vity%loss%=%z%/%y% Gallup:%We%switch%working%spheres%every%12%minutes% Workplace%effec4veness%has% declined%each%year%since%2008.% % 2013%U.S.%Workplace%Study,%Gensler.%%% (Surveyed%over%2000%knowledge%workers)% % The!primary!culprit:!!! % %Inability%to%
32. 8/13/13% 32% Con4nuous%% Par4al%% Aqen4on% Linda%Stone% Former%Microsod%and%Apple%Execu5ve%
33. 8/13/13% 33% How%could%more%focus% and!! fewer%interrup5ons% affect%velocity?% Tips for EVERYONE FACT:% Both%Introverts%and%Extroverts% create%noise%distrac5ons.%
34. 8/13/13% 34% Environment%Enhancer% Create!a!“thinking!zone”! Environment%Enhancer% Set!daily!“Quiet!Hours”! Environment%Enhancer% Respect!the!Pomodoro!<mer! How%long%should%a%one%hour%mee4ng%last?% INTROVERT:% ???%
35. 8/13/13% 35% How%long%should%a%one%hour%mee4ng%last?% EXTROVERT:% ???% Goal:%Peace%and%Harmony!% Key%Takeaways:% •  Introverts%and%Extroverts%are%energized%differently.% •  Extroverts:%Understand%the%needs%of%the%introverts% on%your%team%and%empathize% •  Introverts:%Understand%the%needs%of%the%extroverts% on%your%team%and%empathize.%% •  Agree%to%compromise%for%the%sake%of%the%project!% •  Enhance%your%work%environment%to%serve%the% needs%of%everyone%on%the%team.% % % % ken@improvingenterprises.com% Thank%you!% % Ken%Howard%