Avoid These 4 Apple Device Refresh Mistakes

Presentation from JNUC 2018, the world's largest rally of Apple IT administrators.

Session:
Avoid These 4 Apple Device Refresh Mistakes

Presented by:
Kristin Lill, Second Life Mac
Ron Coleman, Second Life Mac

View all session slides, recordings and more at https://www.jamf.com/events/jamf-nation-user-conference/2018/.

Transcript

2. © JAMF Software, LLC Kristin Lill VP of Channel Development Ron Coleman VP of Mobility Solutions
3. © JAMF Software, LLC Second Life Mac is an Apple-exclusive buyback company with clients in the Education, Enterprise, Healthcare, Finance, and Government sectors. Who is Second Life Mac?
4. © JAMF Software, LLC Avoid These 4 Apple Device 
 Refresh Mistakes Agenda: • Mistake #1 • Mistake #2 • Live-Panel discussion (Good, Bad, Ugly) • Mistake #3 • Mistake #4
5. © JAMF Software, LLC Where will IT be spending time in 2019? 23% 4% 21% 12% 40% Leveraging Cloud Technology Business Strategy Data & BI Improvement Buy-Back Process Security Improvements
6. © JAMF Software, LLC Mistake # 1 Selling your devices during the April - July timeframes.
7. © JAMF Software, LLC Mistake # 2 Not knowing the difference between a recycler and a trusted buyback partner. Recycler • Reactive • Risk • Transactional approach • Mass marketing • Account Executive • Vendor • Little to No Value Buyback Partner •Proactive •Reward •Relational •Consultative •Team •Partner •Maximum ROI
8. © JAMF Software, LLC Panel Discussion
9. © JAMF Software, LLC Jackie Hallmark - Panel Speaker Jacquelyn (Jackie) Hallmark is a telecom administrator, responsible for Mobile device strategy, management and security for Just Energy, one of the largest global retail electric and natural gas companies in North America. She currently manages over 2,500 devices that are deployed globally. She has over 18 years of experience working in the telecom and energy industries.
10. © JAMF Software, LLC Joseph Leacu - Panel Speaker Joe is a 15 year veteran school IT administrator managing both MacOS, iOS devices. The MURSD currently operates a 1:1 learning program with 1600 students, grades 5-12 using 6th Generation iPads and JAMF Pro. The MURSD recently completed a refresh of iPads with Apple and SecondLifeMac of approximately 1,000 devices. When Joe isn’t managing people and Macs he enjoys traveling to the beach in Maine with his wife, and two young children.
11. © JAMF Software, LLC What mistakes were made during your device refresh and what lessons did you learn from it?
12. © JAMF Software, LLC Tell us some of the challenges you experienced with your previous buyback partner?
13. © JAMF Software, LLC What do you feel is the most important thing to consider when selecting your buy back partner?
14. © JAMF Software, LLC Mistake #3 Waiting Too Long Or Not Thinking About Doing your Device Refresh
15. © JAMF Software, LLC Mistake #4 Not researching and selecting the right buyback partner
16. © JAMF Software, LLC Final Considerations Avoiding the 4 mistakes 1. Sell your devices outside of peak season 2. Partner with a buyback company 3. Think about your refresh now 4. Select the right partner
17. © JAMF Software, LLC The Perfect Partnership Apple jamf Second Life Mac
18. © JAMF Software, LLC This is Why Second Life Mac Exists • Why are you seeing our faces up here? • Why are we sponsoring this event? • How are we growing so quickly?
19. © JAMF Software, LLC How do you Get Started? Start the Conversation • SLM is in Booth #7 • Come by and Let us know where you are in your device lifecycle!
20. © JAMF Software, LLC Device Refresh Checklist
21. © JAMF Software, LLC Second Life Mac Next Event • We are hosting the Women in Tech session • Nicollet Grand Ballroom 4:00 - 4:45 • JAMF Cocktail Hour to follow
22. © JAMF Software, LL THANK YOU!