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The Benefit of a Systems Lens: Viewing Feedback from a "Systems Thinking" model

516fcd20ab7b946f50090ce1d557638c?s=47 j.hand
June 30, 2016

The Benefit of a Systems Lens: Viewing Feedback from a "Systems Thinking" model

Understanding feedback through a systems lens has advantages. This pure feedback loop is more accurate, it moves us away from needless judgement, and it enhances accountability just to name a few. By taking a step back and examining the feedback and data we receive in three different ways, we can understand it much clearer.
Those ways are:
Are differences between the giver and receiver creating friction for the feedback?
Is the feedback partly related to the differing roles between giver and receiver as it relates to the common “system”?
Are processes, policies, physical environment, or other factors within the system reinforcing problems with the feedback?
Allowing ourselves to view feedback from a “Systems Thinking” model, we can begin to look for patterns, understand the feedback loop with more accuracy, and identify contributing factors to both failure and success.

This quick (IGNITE-style) talk will discuss feedback from a “Systems Thinking” perspective.

516fcd20ab7b946f50090ce1d557638c?s=128

j.hand

June 30, 2016
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Transcript

  1. @jasonhand | VictorOps

  2. The Benefits of a Systems Lens: Viewing feedback from a

    “Systems Thinking” model @jasonhand | VictorOps
  3. System: Interacting or Interdependent components forming a complex “whole” Each

    component influences other components @jasonhand | VictorOps
  4. Feedback: Giving <-------------------|------------------> Receiving @jasonhand | VictorOps

  5. Correct the skew of any single perspective by combining multiple

    sources to understand contributing factors @jasonhand | VictorOps
  6. Without it Lack of "Systems Thinking" can cause us to

    create a mental model based solely on what you can see or the experiences that only we have. @jasonhand | VictorOps
  7. Systems Lens understanding how independent contributors influence one another within

    a complete entity, or larger system. @jasonhand | VictorOps
  8. 5 key benefits from approaching feedback through a “Systems Lens”

    @jasonhand | VictorOps
  9. Accuracy @jasonhand | VictorOps

  10. Discard needless judgement @jasonhand | VictorOps

  11. Enhance Accountability & Responsibility @jasonhand | VictorOps

  12. Correct our tendency to shift or absorb blame @jasonhand |

    VictorOps
  13. Avoid “fixes that fail” #YoloOps #ItsProbablyFine #YourProblemNow @jasonhand | VictorOps

  14. How do we do this? @jasonhand | VictorOps

  15. Ask: Are differences between the giver and receiver creating friction

    for the feedback? @jasonhand | VictorOps
  16. Ask: Is the feedback partly related to the differing roles

    between giver and receiver as it relates to the common “system”? @jasonhand | VictorOps
  17. Ask: Are processes, policies, physical environment, or other factors within

    the system reinforcing problems with the feedback? @jasonhand | VictorOps
  18. Systems Thinking allows us to begin looking for patterns @jasonhand

    | VictorOps
  19. If you were sleeping Benefits: - More accurate - Move

    away from judgement - Clearer accountability & responsibility - No more shifting or absorbing blame - No more "fixes that fail" @jasonhand | VictorOps
  20. @jasonhand | VictorOps