The Benefit of a Systems Lens: Viewing Feedback from a "Systems Thinking" model

Understanding feedback through a systems lens has advantages. This pure feedback loop is more accurate, it moves us away from needless judgement, and it enhances accountability just to name a few. By taking a step back and examining the feedback and data we receive in three different ways, we can understand it much clearer.
Those ways are:
Are differences between the giver and receiver creating friction for the feedback?
Is the feedback partly related to the differing roles between giver and receiver as it relates to the common “system”?
Are processes, policies, physical environment, or other factors within the system reinforcing problems with the feedback?
Allowing ourselves to view feedback from a “Systems Thinking” model, we can begin to look for patterns, understand the feedback loop with more accuracy, and identify contributing factors to both failure and success.

This quick (IGNITE-style) talk will discuss feedback from a “Systems Thinking” perspective.

Transcript

1. @jasonhand | VictorOps
2. The Benefits of a Systems Lens: Viewing feedback from a “Systems Thinking” model @jasonhand | VictorOps
3. System: Interacting or Interdependent components forming a complex “whole” Each component influences other components @jasonhand | VictorOps
4. Feedback: Giving <-------------------|------------------> Receiving @jasonhand | VictorOps
5. Correct the skew of any single perspective by combining multiple sources to understand contributing factors @jasonhand | VictorOps
6. Without it Lack of "Systems Thinking" can cause us to create a mental model based solely on what you can see or the experiences that only we have. @jasonhand | VictorOps
7. Systems Lens understanding how independent contributors influence one another within a complete entity, or larger system. @jasonhand | VictorOps
8. 5 key benefits from approaching feedback through a “Systems Lens” @jasonhand | VictorOps
9. Accuracy @jasonhand | VictorOps
10. Discard needless judgement @jasonhand | VictorOps
11. Enhance Accountability & Responsibility @jasonhand | VictorOps
12. Correct our tendency to shift or absorb blame @jasonhand | VictorOps
13. Avoid “fixes that fail” #YoloOps #ItsProbablyFine #YourProblemNow @jasonhand | VictorOps
14. How do we do this? @jasonhand | VictorOps
15. Ask: Are differences between the giver and receiver creating friction for the feedback? @jasonhand | VictorOps
16. Ask: Is the feedback partly related to the differing roles between giver and receiver as it relates to the common “system”? @jasonhand | VictorOps
17. Ask: Are processes, policies, physical environment, or other factors within the system reinforcing problems with the feedback? @jasonhand | VictorOps
18. Systems Thinking allows us to begin looking for patterns @jasonhand | VictorOps
19. If you were sleeping Benefits: - More accurate - Move away from judgement - Clearer accountability & responsibility - No more shifting or absorbing blame - No more "fixes that fail" @jasonhand | VictorOps
20. @jasonhand | VictorOps