CSCW 2017 (Best Paper); ICWSM 2015 (Honorable Mention) with M. Bernstein, C. Danescu-Niculescu-Mizil, J. Leskovec CAN ANYONE BECOME A TROLL? Causes of Antisocial Behavior in Online Discussions
It also shows that Islam and Christianity teaching women to dress modest could be right afterall. Clearly that is the only logical conclusion to this article. Now if you'll excuse me, I need to iron my tarp. I have work on Monday, and I want to appear 'modest'. fail at life. go bomb yourself. Religious nut alert
What is trolling? Engaging in negatively marked online behavior Taking pleasure in upsetting others Not following the rules Disrupting a group while staying undercover Donath (1999); Hardaker (2010); Kirman (2012); Schwartz (2008)
Trolling is behavior that occurs outside community norms. Defined using community guidelines Our Definition e.g., name-calling, personal attacks, profanity, threats, hate speech, ethnically/racially offensive material
Hilary is a solid candidate. As a woman, I appreciate that she's a woman, but it's not the only reason I think she would do well in office. Positive Mood + Context
Anyone who votes for her is a complete idiot. These supporters are why this country is in such bad shape now. Uneducated people. Negative Mood + Context
Computing text quality (Validated using crowdsourcing) Learn p with bigrams 1 3 lorem ipsum… q = ? Lorem… ? ? 9 2 lorem ipsum… … Text quality q is predicted p
How much are evaluations due to community effects (i.e., inherent bias)? We dislike you. i.e., downvoting because of community dislikes author We dislike you.
Work-in-Progress with J. Leskovec, T. Hsieh WIP! How Introducing Downvoting to Communities Impacts User Behavior CAN ENABLING NEGATIVE FEEDBACK HARM COMMUNITIES?
Introducing downvoting has little effect on upvoting overall. (5 domains saw a significant increase / 12 saw no change / 3 saw a significant decrease, overall n.s.) WIP!
What we now know What we thought Trolls are a vocal minority Trolls can be ordinary people Trolling is innate Trolling can spiral from a single bad post Design mediates trolling behavior Design mediates a user’s experience ANTISOCIAL COMPUTING