WHO NEEDS DASHBOARDS - NDC LONDON

WHO NEEDS DASHBOARDS - NDC LONDON

Talk from NDC London 2018

Creating useful dashboards is difficult. Figuring out what information should be displayed, where and why can be confusing. A useful first step in getting this right is to know who your audience is. Who will be using this dashboard? What for? What do they care about?

Together we will explore some of the many forms of dashboards, from those that are of most use to developers to those that display higher level information for business’. We’ll examine why they are important and what situations they are most useful in.

No matter what your role within a company, there will be a type of dashboard that will dazzle you with its insights. Come along and find out which dashboard you need.

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Jessica White

January 21, 2018
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Transcript

  1. WHO NEEDS DASHBOARDS? Jessica White @JESSPWHITE | #NDCLondon

  2. Software Developer @JESSPWHITE Monitoring, .NET, Node, Caffeine

  3. WHO NEEDS dASHBOARDS? @JESSPWHITE | #NDCLondon

  4. THE WHY AND WHAT OF IT @JESSPWHITE | #NDCLondon

  5. Business INTELLIGENCE STRATEGIC mANAGEMENT INFORMATION TACTICAL OPERATIONAL INFORMATION EXECUTION dEVELOPMENT

    INFORMATION EXECUTION @JESSPWHITE | #NDCLondon
  6. Business INTELLIGENCE STRATEGIC @JESSPWHITE | #NDCLondon

  7. mANAGEMENT INFORMATION TACTICAL @JESSPWHITE | #NDCLondon

  8. OPERATIONAL INFORMATION EXECUTION dEVELOPMENT INFORMATION EXECUTION @JESSPWHITE | #NDCLondon

  9. Business INTELLIGENCE STRATEGIC mANAGEMENT INFORMATION TACTICAL OPERATIONAL INFORMATION EXECUTION dEVELOPMENT

    INFORMATION EXECUTION @JESSPWHITE | #NDCLondon
  10. @JESSPWHITE | #NDCLondon

  11. WHO NEEDS dASHBOARDS? @JESSPWHITE | #NDCLondon

  12. EVERYONE @JESSPWHITE | #NDCLondon

  13. “If you don’t measure it, you can’t manage it” “If

    you don’t measure it, you can’t improve it” “If you don’t measure it, you probably don’t care” “If you can’t influence it, then don’t measure it” – Randy A. Steinberg @JESSPWHITE | #NDCLondon
  14. @JESSPWHITE | #NDCLondon

  15. IS HARD TO DO RIGHT. DASHBOARDING @JESSPWHITE | #NDCLondon

  16. DANGER SIGNS @JESSPWHITE | #NDCLondon BUSY BOARDS NOT KNOWING HOW

    TO REACT TO CERTAIN MEASUREMENTS NOT KNOWING WHAT METRICS MEAN / ARE FOR OUT OF DATE METRICS TOO MANY BOARDS NOT KNOWING BASELINE BEHAVIOUR SINGLE POINT OF RESPONSIBILITY LACK OF PURPOSE TICK BOX EXERCISE
  17. DON’T KNOW WHAT THE METRICS ARE FOR @JESSPWHITE | #NDCLondon

  18. TICK BOX EXERCISE @JESSPWHITE | #NDCLondon

  19. “WE HAVE ONE PERSON THAT MAKES ALL OUR DASHBOARDS” @JESSPWHITE

    | #NDCLondon
  20. WHERE DO I START? @JESSPWHITE | #NDCLondon

  21. @JESSPWHITE | #NDCLondon

  22. @JESSPWHITE | #NDCLondon

  23. @JESSPWHITE | #NDCLondon LIFETIMES

  24. @JESSPWHITE | #NDCLondon

  25. LAYERS. @JESSPWHITE | #NDCLondon

  26. JOURNEY PROJECT FEATURE SERVICE / API / WEBSITE INFRASTRUCTURE COMPANY

    STRATEGIC OBJECTIVE COMPANY TACTICAL OBJECTIVES @JESSPWHITE | #NDCLondon System monitoring, debugging etc MI / BI dashboards End to end metrics Cross functional dashboards
  27. @JESSPWHITE | #NDCLondon TOOLS

  28. None
  29. HOW CAN I PICK WHICH TOOL TO USE THEN? USER

    / DEVELOPMENT CONCERNS ➔ Is it for a particular type of monitoring? ➔ Does it need to be accessible? ➔ What data sources does it support? ➔ Can the tool cover the type of queries you will be most commonly using? ➔ Does you team have experience / how steep is the learning curve/ are the learning resources good. @JESSPWHITE | #NDCLondon
  30. HOW CAN I PICK WHICH TOOL TO USE THEN? COST

    & HOSTING ➔ What’s the budget? ➔ Do you want to self host or have hosting provided? OTHER FEATURES ➔ Does it support alerting in a way that’s useful to you? @JESSPWHITE | #NDCLondon
  31. THE CHOICE IS YOURS @JESSPWHITE | #NDCLondon

  32. THE CHOICE IS YOURS Do you have numerous data sources?

    @JESSPWHITE | #NDCLondon
  33. THE CHOICE IS YOURS YES! NO! NO! Do you have

    numerous data sources? @JESSPWHITE | #NDCLondon
  34. WE HAVE A WINNER! ✔ Can do the type of

    monitoring needed ✔ Team is familiar with it ✔ Cheap ✔ Multiple hosting options ✔ Multiple data source options ✔ Alerting on a suitable messaging format ✔ Shareable dashboards @JESSPWHITE | #NDCLondon
  35. WHERE CAN I LEARN MORE? @JESSPWHITE | #NDCLondon

  36. ONLINE RESOURCES http://www.brendangregg.com/usemethod.html https://peter.bourgon.org/blog/2016/02/07/logging-v-instrumentation.html @JESSPWHITE | #NDCLondon

  37. WHO NEEDS DASHBOARDS? ➔ There are many layers and type

    ➔ Dashboards are great for unity, transparency and purpose ➔ Scientific Method ➔ Consider the audience ➔ Asking the right questions and pushing back ➔ Layers of dashboard ➔ Tooling / Picking the right tool for you ➔ Resources EVERYBODY @JESSPWHITE | #NDCLondon
  38. THANKS! Oooweee! Any questions or feedback? Get in touch: Twitter

    : @JessPWhite