WHO NEEDS DASHBOARDS - NDC LONDON

Talk from NDC London 2018

Creating useful dashboards is difficult. Figuring out what information should be displayed, where and why can be confusing. A useful first step in getting this right is to know who your audience is. Who will be using this dashboard? What for? What do they care about?

Together we will explore some of the many forms of dashboards, from those that are of most use to developers to those that display higher level information for business’. We’ll examine why they are important and what situations they are most useful in.

No matter what your role within a company, there will be a type of dashboard that will dazzle you with its insights. Come along and find out which dashboard you need.

Transcript

1. WHO NEEDS DASHBOARDS? Jessica White @JESSPWHITE | #NDCLondon
2. Software Developer @JESSPWHITE Monitoring, .NET, Node, Caffeine
3. WHO NEEDS dASHBOARDS? @JESSPWHITE | #NDCLondon
4. THE WHY AND WHAT OF IT @JESSPWHITE | #NDCLondon
5. Business INTELLIGENCE STRATEGIC mANAGEMENT INFORMATION TACTICAL OPERATIONAL INFORMATION EXECUTION dEVELOPMENT INFORMATION EXECUTION @JESSPWHITE | #NDCLondon
6. Business INTELLIGENCE STRATEGIC @JESSPWHITE | #NDCLondon
7. mANAGEMENT INFORMATION TACTICAL @JESSPWHITE | #NDCLondon
8. OPERATIONAL INFORMATION EXECUTION dEVELOPMENT INFORMATION EXECUTION @JESSPWHITE | #NDCLondon
9. Business INTELLIGENCE STRATEGIC mANAGEMENT INFORMATION TACTICAL OPERATIONAL INFORMATION EXECUTION dEVELOPMENT INFORMATION EXECUTION @JESSPWHITE | #NDCLondon
10. @JESSPWHITE | #NDCLondon
11. WHO NEEDS dASHBOARDS? @JESSPWHITE | #NDCLondon
12. EVERYONE @JESSPWHITE | #NDCLondon
13. “If you don’t measure it, you can’t manage it” “If you don’t measure it, you can’t improve it” “If you don’t measure it, you probably don’t care” “If you can’t influence it, then don’t measure it” – Randy A. Steinberg @JESSPWHITE | #NDCLondon
14. @JESSPWHITE | #NDCLondon
15. IS HARD TO DO RIGHT. DASHBOARDING @JESSPWHITE | #NDCLondon
16. DANGER SIGNS @JESSPWHITE | #NDCLondon BUSY BOARDS NOT KNOWING HOW TO REACT TO CERTAIN MEASUREMENTS NOT KNOWING WHAT METRICS MEAN / ARE FOR OUT OF DATE METRICS TOO MANY BOARDS NOT KNOWING BASELINE BEHAVIOUR SINGLE POINT OF RESPONSIBILITY LACK OF PURPOSE TICK BOX EXERCISE
17. DON’T KNOW WHAT THE METRICS ARE FOR @JESSPWHITE | #NDCLondon
18. TICK BOX EXERCISE @JESSPWHITE | #NDCLondon
19. “WE HAVE ONE PERSON THAT MAKES ALL OUR DASHBOARDS” @JESSPWHITE | #NDCLondon
20. WHERE DO I START? @JESSPWHITE | #NDCLondon
21. @JESSPWHITE | #NDCLondon
22. @JESSPWHITE | #NDCLondon
23. @JESSPWHITE | #NDCLondon LIFETIMES
24. @JESSPWHITE | #NDCLondon
25. LAYERS. @JESSPWHITE | #NDCLondon
26. JOURNEY PROJECT FEATURE SERVICE / API / WEBSITE INFRASTRUCTURE COMPANY STRATEGIC OBJECTIVE COMPANY TACTICAL OBJECTIVES @JESSPWHITE | #NDCLondon System monitoring, debugging etc MI / BI dashboards End to end metrics Cross functional dashboards
27. @JESSPWHITE | #NDCLondon TOOLS
29. HOW CAN I PICK WHICH TOOL TO USE THEN? USER / DEVELOPMENT CONCERNS ➔ Is it for a particular type of monitoring? ➔ Does it need to be accessible? ➔ What data sources does it support? ➔ Can the tool cover the type of queries you will be most commonly using? ➔ Does you team have experience / how steep is the learning curve/ are the learning resources good. @JESSPWHITE | #NDCLondon
30. HOW CAN I PICK WHICH TOOL TO USE THEN? COST & HOSTING ➔ What’s the budget? ➔ Do you want to self host or have hosting provided? OTHER FEATURES ➔ Does it support alerting in a way that’s useful to you? @JESSPWHITE | #NDCLondon
31. THE CHOICE IS YOURS @JESSPWHITE | #NDCLondon
32. THE CHOICE IS YOURS Do you have numerous data sources? @JESSPWHITE | #NDCLondon
33. THE CHOICE IS YOURS YES! NO! NO! Do you have numerous data sources? @JESSPWHITE | #NDCLondon
34. WE HAVE A WINNER! ✔ Can do the type of monitoring needed ✔ Team is familiar with it ✔ Cheap ✔ Multiple hosting options ✔ Multiple data source options ✔ Alerting on a suitable messaging format ✔ Shareable dashboards @JESSPWHITE | #NDCLondon
35. WHERE CAN I LEARN MORE? @JESSPWHITE | #NDCLondon
36. ONLINE RESOURCES http://www.brendangregg.com/usemethod.html https://peter.bourgon.org/blog/2016/02/07/logging-v-instrumentation.html @JESSPWHITE | #NDCLondon
37. WHO NEEDS DASHBOARDS? ➔ There are many layers and type ➔ Dashboards are great for unity, transparency and purpose ➔ Scientific Method ➔ Consider the audience ➔ Asking the right questions and pushing back ➔ Layers of dashboard ➔ Tooling / Picking the right tool for you ➔ Resources EVERYBODY @JESSPWHITE | #NDCLondon
38. THANKS! Oooweee! Any questions or feedback? Get in touch: Twitter : @JessPWhite