Healthcare systems claim to be acutely aware of the human condition and of people’s needs. But in their insistence on creating a system largely based on clinical research, and a passing empathy for user input, they have failed. Healthcare is not about an opportunity to change lives, it is about an obligation.
And, changing behavior isn't about knowledge. It's about human consciousness; being fully aware of one’s own existence, sensations, thoughts, surroundings, and much more. Einstein said, "No problem can be solved from the same level of consciousness that created it."
We have to radically alter the way we approach designing systems that are intended to improve the health and lives of the people we serve.