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The digital workplace: how to avoid Parkinson’s Law and Bureaucracy 2.0

The digital workplace: how to avoid Parkinson’s Law and Bureaucracy 2.0

Keynote at Intranets2014, Sydney, Australia

Jonas Söderström

May 22, 2014
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  1. Biggest source of frustration in the office? 1. Slow web

    applications 2. Computer 3. Printer 4. Boss 5. Meetings 1000 2012
  2. 0 5 10 15 Insecure 24h work On alert Dangers

    26 % Causing stress IT Systems 3700 2013
  3. from 145 to 313 clicks With new system Renew weapons

    licence mean 2 hr 52 m Write 1 report, shoplifting
  4. Treserva (social security system) WebbSotis (old social security system) Giraff

    (internal invoicing) Horisonten (accounting) Prognosprogram (economy) Winst (procurement portal) Rappet (client reports) Personec (HR reports) Time Care (work schedule) Winlas Webb (temps worked hours) Time Care pool (assigning temps) Lisa (accident reporting) Adato (rehabilitation process management) Offentliga jobb (recruiting) Telephone self-service system
  5. 1.5 hrs 1,5 hrs What happens if she uses a

    comma in the system that wants a point? 1,5 hrs
  6. • Put in vacation plans - how often? • Hard

    to learn • ”...how did you handle this system, then?” • Even if each system is used quite seldom … • … some system is used each month or week. Used seldom, but ...
  7. ”... all the software designed to save us from administrative

    responsibilities turned us into part- or full-time administrators” David Graeber
  8. Sand Hill 2012 Enterprise systems study 17% end user productivity

    loss 300 ”The economic value of losses outweighs 100% of total IT spend. Ouch.”
  9. Jeremy Toeman/ Flickr If nobody is using it, it doesn’t

    matter how many smart functions it boasts. Value – positive impact – from IT is created in use
  10. See the whole picture Cognitive load is real Are you

    really empowering users? Once again:
  11. Further reading 1 David Boyle: The Human Element Gary Hamel:

    What matters now John Seddon: Freedom from Command & Control
  12. Further reading 2 Gojko Adzic: Impactmapping impactmapping.org Henrik Kniberg: How

    we got rid of time reports – a story of waste elimination http://bit.ly/1m7424d
  13. Sources & links Investing in mental health pays off, study

    shows (May 20, 2014) http://www.theage.com.au/victoria/investing-in- mental-health-pays-off-study- shows-20140519-38k7p.html#ixzz32PFP9UsT ”Enterprise software is the land that UX design forgot” Breaking Through the Enterprise-UX Disconnect http://blogs.gartner.com/brian_prentice/2014/01/29/ breaking-through-the-enterprise-ux-disconnect/
  14. 17% end user productivity loss: 2012 IT Adoption Insight Survey

    Reveals Disturbing Level of Enterprise Productivity Loss (March 5, 2012) http://sandhill.com/article/2012-it-adoption-insight- survey-reveals-disturbing-level-of-enterprise- productivity-loss/ David Graeber on administration ”Of Flying Cars and the Declining Rate of Pro t” The Baffler, March 2012 http://thebaffler.com/past/of_ ying_cars Mental health failing costs business $11b (May 20, 2014) http://www.smh.com.au/national/mental-health- failing-costs-business-11b-20140519-38k5r.html