Innovation in Large Organizations

As presented at edUi, Richmond, Va., 2014

Transcript

1. or: How I Learned to Stop Worrying and Love Bureaucracy Innovation in Large Organizations
2. What are they? Large Organizations
3. Large Organizations • web governance board • gate reviews • project management office • general counsel • subject matter experts • content clearance process
4. Large Organizations “The number of people whose permission I need before I can do whatever the hell I want ... Let me tell you something. There's really a lot to be said for fascism.”
5. …and why should we listen to him? Wait, who is this guy?
6. What is it? Innovation
7. innovation, n. A political revolution; a rebellion or insurrection. Obs. —Oxford English Dictionary
8. innovation, n. The action of innovating; the introduction of novelties; the alteration of what is established by the introduction of new elements or forms. —Oxford English Dictionary
9. innovation, n. “Innovative” efforts in government are standard practice in the startup world. —Ben Balter
 http://bit.ly/1DO9qCz
10. innovation, n. 1. Novelty 2. Creation 3. Invention 4. Innovation —Horace Dediu
 http://bit.ly/1CzdnJX
11. Image from: http://bit.ly/1CzdnJX
12. Not just a new thing… Innovation
13. a case study Know Before You Owe
14. TRUTH IN LENDING DISCLOSURE GOOD FAITH ESTIMATE
16. TRUTH IN LENDING DISCLOSURE GOOD FAITH ESTIMATE
20. You don’t know what people will say. You can’t put these online!
24. CLARIFY ALL THE THINGS
27. a case study eRegulations
32. Lessons
33. Lessons You probably won’t realize you’re innovating until after you’re done and look back at it.
34. Lessons “Yes, and…”
35. Lessons The people who are telling you “no” aren’t the enemy… and they’re not really telling you no.
36. Lessons Don’t wait for an invitation.
37. Lessons Have empathy for your colleagues, not just your users.
38. Lessons Stay focused.
40. Lessons Embrace process.
41. a (very short) case study Federal Hiring
42. Lessons Embrace process…and change it to suit what you need to get done.
43. Thanks! • Ben Balter: http://bit.ly/1DO9qCz • Horace Dediu: http://bit.ly/1CzdnJX • KBYO: http://go.usa.gov/dSGh • eRegs: http://go.usa.gov/dS74 • 18F: https://18f.gsa.gov/ • john.yuda@gsa.gov | @yuda