Architect as coach

From O'Reilly's Software Architecture Conference 2016 in New York. Main theme is about the necessity of senior technologists making an impact more widely than just on software quality.

Transcript

1. James Stewart Director of Technical Architecture
 UK Government Digital Service
 @jystewart
3. The architect as coach
4. I’m from the Government Digital Service GDS @jystewart
5. GOV.UK 25 redesigned services GOV.UK Verify, Pay, Notify Assisted digital support Digital skills in government Digital Marketplace Better, cheaper technology Saved billions GDS www.gov.uk
6. Information and services Govt.nz Connecting you with government information and services Government A-Z Government A-Z Information and services Information and services About Govt.nz About Govt.nz Search govt.nz ! We've rebuilt newzealand.govt.nz - tell us what you think Births, deaths, marriages Certificates, ID, wills, relationships, name change, pregnancy, divorce. Citizenship and immigration Residency, visas, work and study in NZ. Community, arts and sport Tramping and camping, funding, fishing and volunteering. Consumer rights Consumer disputes, complaints, scams and fraud. Crime, law and justice Jury, fines, prison and neighbourhood issues. Driving and transport Driver licences, tickets and fines, WOFs and registration. Education and training School terms, special education, student loans and apprenticeships. Emergencies and disasters Civil defence alerts and emergency planning. Environment and climate Conservation, daylight saving, natural resources and weather. Health Public funded healthcare, GPs, children's health. History, culture and heritage Historical records, Māori culture, family history. Housing and property Buying, selling, renting, renovating and building. Internet, media and communication TV and radio, online security, advertising. Money, benefits and tax Financial help, NZ Super, paying tax and KiwiSaver. Parliament and politics Parliament and elections, official information requests and have your say. Passports, travel and tourism Visit NZ, go overseas to visit or live. Work and jobs Holidays and time off, paying ACC, redundancy and working for yourself. Rules reduction taskforce The Rules Reduction Taskforce is looking at updating housing and property rules in New Zealand. Compliance Matters for small business If you’re a small business owner you can manage all of your compliance requirements with a new tool from business.govt.nz New duty free rules for cigarettes and tobacco The limit for duty free tobacco coming into NZ is now only 50 cigarettes or 50 grams of cigars or tobacco products. If you exceed this limit and declare it you will be charged duty and GST. If you don't declare anything over the limit, your tobacco will be seized and you An official website of the United States Government fThe Olympus Supercomputer (ENERGY.GOV) Building the 21st century digital government. U.S. Digital Services Playbook The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building better digital services that meet the needs of the people that use our services, we can make the delivery of our policy and programs more effective. Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services. SEE THE PLAYS HELP IMPROVE THIS CONTENT DIGITAL SERVICE PLAYS 1. Understand what people need 2. Address the whole experience, from start to finish 3. Make it simple and intuitive 4. Build the service using agile and iterative practices 5. Structure budgets and contracts to support delivery 6. Assign one leader and hold that person accountable 7. Bring in experienced teams 8. Choose a modern technology stack 9. Deploy in a flexible hosting environment 10. Automate testing and deployments 6 GDS These are exciting times to be working in government… @jystewart
7. Information and services Govt.nz Connecting you with government information and services Government A-Z Government A-Z Information and services Information and services About Govt.nz About Govt.nz Search govt.nz ! We've rebuilt newzealand.govt.nz - tell us what you think Births, deaths, marriages Certificates, ID, wills, relationships, name change, pregnancy, divorce. Citizenship and immigration Residency, visas, work and study in NZ. Community, arts and sport Tramping and camping, funding, fishing and volunteering. Consumer rights Consumer disputes, complaints, scams and fraud. Crime, law and justice Jury, fines, prison and neighbourhood issues. Driving and transport Driver licences, tickets and fines, WOFs and registration. Education and training School terms, special education, student loans and apprenticeships. Emergencies and disasters Civil defence alerts and emergency planning. Environment and climate Conservation, daylight saving, natural resources and weather. Health Public funded healthcare, GPs, children's health. History, culture and heritage Historical records, Māori culture, family history. Housing and property Buying, selling, renting, renovating and building. Internet, media and communication TV and radio, online security, advertising. Money, benefits and tax Financial help, NZ Super, paying tax and KiwiSaver. Parliament and politics Parliament and elections, official information requests and have your say. Passports, travel and tourism Visit NZ, go overseas to visit or live. Work and jobs Holidays and time off, paying ACC, redundancy and working for yourself. Rules reduction taskforce The Rules Reduction Taskforce is looking at updating housing and property rules in New Zealand. Compliance Matters for small business If you’re a small business owner you can manage all of your compliance requirements with a new tool from business.govt.nz New duty free rules for cigarettes and tobacco The limit for duty free tobacco coming into NZ is now only 50 cigarettes or 50 grams of cigars or tobacco products. If you exceed this limit and declare it you will be charged duty and GST. If you don't declare anything over the limit, your tobacco will be seized and you An official website of the United States Government fThe Olympus Supercomputer (ENERGY.GOV) Building the 21st century digital government. U.S. Digital Services Playbook The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building better digital services that meet the needs of the people that use our services, we can make the delivery of our policy and programs more effective. Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services. SEE THE PLAYS HELP IMPROVE THIS CONTENT DIGITAL SERVICE PLAYS 1. Understand what people need 2. Address the whole experience, from start to finish 3. Make it simple and intuitive 4. Build the service using agile and iterative practices 5. Structure budgets and contracts to support delivery 6. Assign one leader and hold that person accountable 7. Bring in experienced teams 8. Choose a modern technology stack 9. Deploy in a flexible hosting environment 10. Automate testing and deployments 7 GDS …and beyond @jystewart
8. The era of big IT is over
11. "Technology has moved from a vertical industry to a horizontal layer across our society. Technology used to be a specialized field. Technology companies sold their wares to large companies in large, complicated IT packages and to consumers as discrete products (computers and software applications).” - John Battelle https://www.linkedin.com/pulse/bigcos-newcos-nine-trends-remaking-business-john-battelle GDS @jystewart
12. "In the past decade, technology has dissolved into the fabric of our society. We all can access powerful technology stacks. We don’t need to know how to program. We don’t need a big IT department either. Now, technology is infrastructure, like our physical systems of highways and roads. This levels the playing field so new kinds of companies can emerge, and it’s forcing big companies to respond to a new breed of competitor, as well as a newly empowered (and informed) consumer base.” - John Battelle https://www.linkedin.com/pulse/bigcos-newcos-nine-trends-remaking-business-john-battelle GDS @jystewart
13. "Growth and the large enterprise deals were also attributed to Salesforce selling directly to CEOs who, according to Salesforce CEO Marc Benioff, are taking on the mantle of the CDO. Identifying who to sell to around the digital agenda is one of the challenges facing all suppliers, often it's not the title but the will of the holder to change that matters.” TechMarketView UKHotViews - 25th Feb 2016 GDS @jystewart
14. "In a world where technology keeps becoming more complex, we all tend to turn our eyes away from specialist jargon we do not understand. Professional experts wield power precisely because they wrap their craft in language that is labeled as the preserve of “geeks.” Gillian Tett - The Silo Effect GDS @jystewart
16. We may be the kingmakers, but we won’t always be the monarchs
17. What does it mean to be a senior leader?
18. You own all the challenges GDS @jystewart
19. https://www.flickr.com/photos/bankofengland/9183578150
20. Your responsibilities are broader than your training GDS @jystewart
21. https://www.flickr.com/photos/bankofengland/17794606784
22. Your job is to see the big picture GDS @jystewart
23. It’s a lonely place to be GDS @jystewart
24. and remember… executives finish early GDS @jystewart
25. Why does all this matter?
26. Without support from the top, transformative ambition can’t be fulfilled GDS @jystewart
27. A high profile person can easily, inadvertently destroy a project GDS @jystewart
28. Accountability and governance are vital GDS @jystewart
29. We need leaders who know what questions to ask and when to ask them GDS @jystewart
30. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
31. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
33. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
34. https://www.cesg.gov.uk/news/designing-secure-digital-services
35. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
36. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
37. https://www.flickr.com/photos/psd/9120523574/
38. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
39. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
40. 1. Understand the people you’re influencing 2. Influence the influencers 3. Deliver value early and understand its value 4. Find common reference points and principles 5. Talk their language 6. Accept that this takes time, and you can’t be proprietorial 7. Bring the team with you
41. Software as a public service
42. Thanks! James Stewart @jystewart