Getting started with digital transformation

Keynote at ITEM conference in Dnipro, Ukraine. Whistlestop tour of some of what I'm thinking about when I think about that digital transformation thing.

Transcript

1. Getting started on large scale digital transformation James Stewart - ITEM 2017 @jystewart
3. GDS
4. @jystewart I w That became the UK Government Digital Service
5. I w We joined forces with the technology reform team, gaining spend controls @jystewart
7. @jystewart GOV.UK 25 redesigned services GOV.UK Verify, Pay, Notify Assisted digital support Digital skills in government Digital Marketplace Better, cheaper technology Saved billions
8. https://www.gov.uk/design-principles & https://www.flickr.com/photos/psd/ 9120523574/
9. @jystewart
10. We saved £3.56 billion over three years
12. @jystewart No more than seven words per line Minimum font size of 36pt U.S. Digital Services Playbook The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building better digital services that meet the needs of the people that use our services, we can make the delivery of our policy and programs more effective. Today, too many of our digital services projects do not work well, are delivered late, or are over budget. To increase the success rate of these projects, the U.S. Government needs a new approach. We created a playbook of 13 key “plays” drawn from successful best practices from the private sector and government that, if followed together, will help government build effective digital services. SEE THE PLAYS HELP IMPROVE THIS CONTENT DIGITAL SERVICE PLAYS 1. Understand what people need 2. Address the whole experience, from start to finish 3. Make it simple and intuitive 4. Build the service using agile and iterative practices 5. Structure budgets and contracts to support delivery Information and services Govt.nz Connecting you with government information and services Government A-Z Government A-Z Information and services Information and services Search govt.nz ! We've rebuilt newzealand.govt.nz - tell us what you think Births, deaths, marriages Certificates, ID, wills, relationships, name change, pregnancy, divorce. Citizenship and immigration Residency, visas, work and study in NZ. Community, arts and sport Tramping and camping, funding, fishing and volunteering. Consumer rights Consumer disputes, complaints, scams and fraud. Crime, law and justice Jury, fines, prison and neighbourhood issues. Driving and transport Driver licences, tickets and fines, WOFs and registration. Education and training School terms, special education, student loans and apprenticeships. Emergencies and disasters Civil defence alerts and emergency planning. Environment and climate Conservation, daylight saving, natural resources and weather. Health Public funded healthcare, GPs, children's health. History, culture and heritage Historical records, Māori culture, family history. Housing and property Buying, selling, renting, renovating and building. Internet, media and communication TV and radio, online security, advertising. Money, benefits and tax Financial help, NZ Super, paying tax and KiwiSaver. Parliament and politics Parliament and elections, official information requests and have your say. Passports, travel and tourism Visit NZ, go overseas to visit or live. Work and jobs Holidays and time off, paying ACC, redundancy and working for yourself. Rules reduction The Rules Reducti looking at updatin property rules in N Compliance Ma small business If you’re a small b you can manage a compliance require new tool from bus New duty free r cigarettes and to An official website of the United States Government Building the 21st century digital government. Part of a global movement working for open, digital government @jystewart @jystewart
13. Digital transformation is a big deal
14. But what is it?
15. http://www.cnbc.com/2017/06/16/amazon-is-buying-whole- foods-in-a-deal-valued-at-13-point-7-billion.html
16. An image with some text over it http://tcrn.ch/1Wm18eQ
17. An image with some text over it http://www.popsci.com/scientists-grow-transplantable- hearts-with-stem-cells
18. I w I w well over half of US tobacco sales happens at gas stations, and there are meaningful indications that removing distribution reduces consumption - that cigarettes are often an impulse purchase and if they're not in front of you then many smokers are less likely to buy them. Car crashes kill 35k people a year in the USA, but tobacco kills 500k. Benedict Evans, A16Z http://ben-evans.com/benedictevans/2017/3/20/cars-and-second-order-consequences Photo - https://www.flickr.com/photos/memestate/3381786500
19. I w I w Big Oil will be cut down in the next decade by a combination of smartphone apps, long- life batteries, and simpler gearing. And as is always the case with new technology, the undoing will occur far faster than anyone thought possible. Seth Miller https://shift.newco.co/this-is-how-big-oil-will-die-38b843bd4fe0
20. The future is coming at us fast
21. It can easily paralyse us
23. DevOps
24. Collaborate Measure Automate
25. Agile
26. “Our highest priority is to satisfy the customer”
27. “Build projects around motivated individuals.”
28. “Working software is the primary measure of progress.”
29. “Simplicity–the art of maximizing the amount of work not done–is essential.”
30. Lean
31. Visualise work in progress
32. Test assumptions
33. Managers as problem solvers
34. New models
35. Platforms and ecosystems
36. Learn from these methods, but make your own
37. Learning & adapting at internet speed
38. Responsive, open & efficient https://medium.com/doteveryone/what-a- digital-organisation-looks-like-82426a210ab8
39. We started with a prototype of a website
40. @jystewart A website that was focused on user needs
41. @jystewart A website that was focused on user needs, built by a multi- disciplinary team
42. @jystewart A website that was focused on user needs, built by a multi- disciplinary team, easy to iterate
43. @jystewart It let us work from the outside in
44. @jystewart It hinted at a different future, a more agile future
45. @jystewart By taking a fresh look at a tangible problem
47. Think global, act local Understand purpose Enable people Look outwards Start small
48. Think global, act local Understand purpose Enable people Look outwards Start small
49. Think global, act local Understand purpose Enable people Look outwards Start small
50. Think global, act local Understand purpose Enable people Look outwards Start small
51. Think global, act local Understand purpose Enable people Look outwards Start small
52. Start small, focus on users, build trust through delivery
53. Thank you James Stewart james@jystewart.net @jystewart