User Interviews - Email Stressors

Email, anxiety, and stress tend to go hand-in-hand in modern society. I interviewed three people about their email habits to get a sense of what it is with email that induces feelings of stress and this presentation summarizes the non-obvious insight I had.

Transcript

1. EMAIL. OUT OF CONTROL Travis Kiefer Monday, January 14, 13
2. "IT WASN'T CLEAR THAT EMAIL WAS BROKEN." S.G. - Most didn’t get stress from email - Most got stress from a lack of feeling control - Unread count indicated something you don’t know - Systems of organization attempted to restore control - Stress induced by things requiring a response but didn’t have time to deal with immediately - System makes it difficult to separate and manage urgent / important Monday, January 14, 13
3. STRESS MODEL - Oh no, a new unread? - Does this email require my attention? - Do I have time to respond to this email? - When will I have time to respond to this email? - Should I respond quickly to say that I will respond in depth later? - How will I respond to this difficult part? - Ugh, I have 10 emails that all required a response yesterday... Monday, January 14, 13