Experience Listening

Experience Listening

This tutorial is about rediscovering the lost art of listening. It’s easy to get caught up in deliverables and processes, forgetting that our soft skills are the key to producing great insights about the humans we're learning about. Listening is arguably our most important - yet toughest - skill to master. We'll explore what bad listeners do, the effect of not listening - and techniques you can use to give people your time and attention, so you can become a great, active listener.


Laura Yarrow

June 13, 2019