responsibilities, interactions TASKS Primary, secondary and tertiary, task intent, steps, possible errors CULTURE Beliefs, values, frustrations, pressures, differences, rituals or patterns, language 14 ARTEFACTS What is found in the space (calculators, diaries, calendars…), limitations, work arounds and efficiencies SENSORY DATA Tangible and intangible, music and sounds, smells, decor, artwork, PHYSICAL Floor plan, list and locate elements in a space (printers, desks,