What kids have taught me about designing and building experiences

Transcript

1. What kids have taught me about designing and building experiences Embracing rebellious design methods 1 @laura_yarrow
2. Warning…
6. 6 Does this look familiar?
7. Prototyping to learn about the world 7 Planes Lawnmower Robot
8. Prototyping to learn about the world 8 Caterpillar Printer ?
9. Creating concepts to apply to learning 9 Measuring the cleanliness of the house
10. Laura Yarrow - Senior UX Consultant at Experience UX Research • Human Behaviour • Psychology • Usability testing 10
11. Development is a creative activity 11
12. 12 Photo by Tim van der Kuip on Unsplash Big differences between adults and kids methods
13. 13 Big differences between adults and kids output
14. 14 Why? ? © Dave Hulbert
15. 15 Functional Fixedness Functional fixedness is a cognitive bias that limits a person to use an object only in the way it is traditionally used.
18. 18 The Marshmallow Tower Test
20. “ None of the kids spend any time trying to be CEO of Spaghetti, Inc. - Tom Wujec https:/ /www.ted.com/talks/tom_wujec_build_a_tower/ 20
21. “ Adults underlying behaviour is riddled with uncertainty, hesitation, inefficiency and subtle competition. Instead of focusing on the task they are consumed with status management. Daniel Coyle - The culture code 21
22. An approach for rebellious innovation
23. “ In the beginner's mind there are many possibilities, in the expert's mind there are few. Shunryu Suzuki 23 #1 CURIOSITY AND THE BEGINNERS MIND
24. Kid’s aren’t afraid to look stupid REDUCE FUNCTIONAL FIXEDNESS How many uses are there for a shoe? Or how many uses can you think of for a paper clip? LET GO OF WHAT YOU ALREADY KNOW Don’t be afraid to look stupid and get things wrong. BE CURIOUS Don’t start at answers. 24
25. “ We have an education and business culture that tends to reward quick factual answers over imaginative inquiry. Questioning isn’t encouraged – it is barely tolerated. Warren Berger, A More Beautiful Question 25 #2 BE CURIOUS AND ASK QUESTIONS
26. 40,000 “By the time a child has reached the age of 4, they have asked around 40,000 questions” Warren Berger, A More Beautiful Question 26
28. 28 ?
29. Start with questions not solutions • QUESTION STORMING AND COLLABORATIVE INQUIRY • DON’T BE A QUESTION JERK • ASK DUMB QUESTIONS • THE 5 WHYS 29 ?
30. “ All the really good ideas I ever had came to me while I was milking a cow Grant Wood 30 # 3 MAKE TIME FOR PLAY AND CONNECTIVE INQUIRY
31. The Epiphany Toilet - Scrubs 31
32. Making time for playtime 32 Photo by Kelly Sikkema on Unsplash
34. Relax to innovate and solve problems 34 • MAKE TIME FOR DIFFUSE MODE THINKING • STARE OUT OF THE BUS WINDOW • INDULGE HOBBIES AND PASTIMES • PROCRASTINATION CAN BE A GOOD THING
35. “ You call it procrastination, I call it thinking. Katie Couric 35 #4 IMPERFECTION AND STRATEGIC PROCRASTINATION
36. 36 Any
37. 37 The surprising habits of original thinkers - Adam Grant - TED talk
38. Strategic Procrastination TITLE TO DO TITLE TO DO TITLE TO DO TITLE TO DO TITLE TO DO TITLE TO DO TITLE TO DO 38
39. Strategic Procrastination 39 • GIVE YOURSELF LONGER… • …BUT NOT TOO LONG! FIND THE SWEET SPOT • IT’S ABOUT MANAGING EMOTIONS, NOT TIME
40. “ When all think alike, then no one is thinking Walter Lippman 40 #5 DIVERSITY OF PEOPLE, TOOLS AND METHODS
41. Don’t get stuck using just one tool or method 41 Photo by Kristin Brown on Unsplash
42. The benefits of diverse teams 42 • DIVERSE TEAMS AVOID GROUPTHINK • FACTS ARE PROCESSED MORE CAREFULLY • CONFLICT CAN BE OK • THEY’RE MORE INNOVATIVE
43. “ “Original thinkers will come up with many ideas that are strange mutations, dead ends and utter failures. The cost is worthwhile because they also generate a larger pool of ideas — especially novel ideas” Robert Sutton, Stanford Professor 43 #6 VOLUME, THEN QUALITY
44. 44 Kids are the masters of creating volume
45. 45 Starting with producing a large volume of ideas lets you select from a greater pool that you can then refine
46. Generate output like a child 46 • GENERATE VOLUME • DON’T GET STUCK • DON’T DISCARD MUTATIONS, DEAD-ENDS AND FAILURES
47. The rebel innovation toolkit #1 BEGINNER'S MIND Empty your mind and embrace divergent thinking. #2 ASK QUESTIONS Be curious. Ask why? What if? How might we? #4 STRATEGIC PROCRASTINATION Avoid compulsive pre-crastination and destructive procrastination. Accept imperfection. #5 EMBRACE DIVERSITY In people, opinions, tools, and methods #3 CONNECTIVE INQUIRY Take your ideas for a long walk or shower, play more, and infuse joy into what you do. 47 #6 VOLUME THEN QUALITY Choose from a larger pool of ideas to hone.
48. Chaos is your friend 48
49. 49 “The creative adult is the child who survived.” Ursula K. Le Guin
50. Thank you! Twitter and medium: @laura_yarrow Email: laurayarrow@gmail.com
51. Articles: Team Diversity: https://hbr.org/2016/11/why-diverse-teams-are-smarter Questions: https://www.fastcompany.com/3060573/how-brainstorming-questions-not- ideas-sparks-creativity Procrastination: it’s all in the mind - https://www.bbc.co.uk/news/health-45295392 Constrains in design : https://academic.oup.com/jcr/article-abstract/42/5/767/1855952/ Creating-When-You-Have-Less-The-Impact-of-Resource?redirectedFrom=fulltext Reading List and useful resources 51
52. Reading list continued TED talks: https://www.ted.com/talks/mara_mintzer_how_kids_can_help_design_cities#t-351425 https://www.ted.com/talks/tom_wujec_build_a_tower?language=en#t-392604 https://www.ted.com/talks/suzie_sheehy_the_case_for_curiosity_driven_research? utm_source=newsletter_daily&utm_campaign=daily&utm_medium=email&utm_content=button__201 8-11-05#t-20800 Do Schools Kill Creativity? - TED talk by Sir Ken Robinson Books: A More Beautiful Question, Warren Berger Originals, Adam Grant Wired to Create, Carolyn Gregoire and Scott Barry Kaufman Out of our minds, Sir Ken Robinson Zen Mind, Beginners Mind, Shunryu Suzuki The Culture Code, Dan Coyle 52