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What kids have taught me about designing and building experiences

55c226984277e7f45cd59596ddf81145?s=47 Laura Yarrow
September 20, 2019

What kids have taught me about designing and building experiences

55c226984277e7f45cd59596ddf81145?s=128

Laura Yarrow

September 20, 2019
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  1. What kids have taught me about designing and building experiences

    Embracing rebellious design methods 1 @laura_yarrow
  2. Warning…

  3. 3

  4. 4

  5. 5

  6. 6 Does this look familiar?

  7. Prototyping to learn about the world 7 Planes Lawnmower Robot

  8. Prototyping to learn about the world 8 Caterpillar Printer ?

  9. Creating concepts to apply to learning 9 Measuring the cleanliness

    of the house
  10. Laura Yarrow - Senior UX Consultant at Experience UX Research

    • Human Behaviour • Psychology • Usability testing 10
  11. Development is a creative activity 11

  12. 12 Photo by Tim van der Kuip on Unsplash Big

    differences between adults and kids methods
  13. 13 Big differences between adults and kids output

  14. 14 Why? ? © Dave Hulbert

  15. 15 Functional Fixedness Functional fixedness is a cognitive bias that

    limits a person to use an object only in the way it is traditionally used.
  16. 16

  17. 17

  18. 18 The Marshmallow Tower Test

  19. 19

  20. “ None of the kids spend any time trying to

    be CEO of Spaghetti, Inc. - Tom Wujec https:/ /www.ted.com/talks/tom_wujec_build_a_tower/ 20
  21. “ Adults underlying behaviour is riddled with uncertainty, hesitation, inefficiency

    and subtle competition. Instead of focusing on the task they are consumed with status management. Daniel Coyle - The culture code 21
  22. An approach for rebellious innovation

  23. “ In the beginner's mind there are many possibilities, in

    the expert's mind there are few. Shunryu Suzuki 23 #1 CURIOSITY AND THE BEGINNERS MIND
  24. Kid’s aren’t afraid to look stupid REDUCE FUNCTIONAL FIXEDNESS How

    many uses are there for a shoe? Or how many uses can you think of for a paper clip? LET GO OF WHAT YOU ALREADY KNOW Don’t be afraid to look stupid and get things wrong. BE CURIOUS Don’t start at answers. 24
  25. “ We have an education and business culture that tends

    to reward quick factual answers over imaginative inquiry. Questioning isn’t encouraged – it is barely tolerated. Warren Berger, A More Beautiful Question 25 #2 BE CURIOUS AND ASK QUESTIONS
  26. 40,000 “By the time a child has reached the age

    of 4, they have asked around 40,000 questions” Warren Berger, A More Beautiful Question 26
  27. 27

  28. 28 ?

  29. Start with questions not solutions • QUESTION STORMING AND COLLABORATIVE

    INQUIRY • DON’T BE A QUESTION JERK • ASK DUMB QUESTIONS • THE 5 WHYS 29 ?
  30. “ All the really good ideas I ever had came

    to me while I was milking a cow Grant Wood 30 # 3 MAKE TIME FOR PLAY AND CONNECTIVE INQUIRY
  31. The Epiphany Toilet - Scrubs 31

  32. Making time for playtime 32 Photo by Kelly Sikkema on

    Unsplash
  33. 33

  34. Relax to innovate and solve problems 34 • MAKE TIME

    FOR DIFFUSE MODE THINKING • STARE OUT OF THE BUS WINDOW • INDULGE HOBBIES AND PASTIMES • PROCRASTINATION CAN BE A GOOD THING
  35. “ You call it procrastination, I call it thinking. Katie

    Couric 35 #4 IMPERFECTION AND STRATEGIC PROCRASTINATION
  36. 36 Any

  37. 37 The surprising habits of original thinkers - Adam Grant

    - TED talk
  38. Strategic Procrastination TITLE TO DO TITLE TO DO TITLE TO

    DO TITLE TO DO TITLE TO DO TITLE TO DO TITLE TO DO 38
  39. Strategic Procrastination 39 • GIVE YOURSELF LONGER… • …BUT NOT

    TOO LONG! FIND THE SWEET SPOT • IT’S ABOUT MANAGING EMOTIONS, NOT TIME
  40. “ When all think alike, then no one is thinking

    Walter Lippman 40 #5 DIVERSITY OF PEOPLE, TOOLS AND METHODS
  41. Don’t get stuck using just one tool or method 41

    Photo by Kristin Brown on Unsplash
  42. The benefits of diverse teams 42 • DIVERSE TEAMS AVOID

    GROUPTHINK • FACTS ARE PROCESSED MORE CAREFULLY • CONFLICT CAN BE OK • THEY’RE MORE INNOVATIVE
  43. “ “Original thinkers will come up with many ideas that

    are strange mutations, dead ends and utter failures. The cost is worthwhile because they also generate a larger pool of ideas — especially novel ideas” Robert Sutton, Stanford Professor 43 #6 VOLUME, THEN QUALITY
  44. 44 Kids are the masters of creating volume

  45. 45 Starting with producing a large volume of ideas lets

    you select from a greater pool that you can then refine
  46. Generate output like a child 46 • GENERATE VOLUME •

    DON’T GET STUCK • DON’T DISCARD MUTATIONS, DEAD-ENDS AND FAILURES
  47. The rebel innovation toolkit #1 BEGINNER'S MIND Empty your mind

    and embrace divergent thinking. #2 ASK QUESTIONS Be curious. Ask why? What if? How might we? #4 STRATEGIC PROCRASTINATION Avoid compulsive pre-crastination and destructive procrastination. Accept imperfection. #5 EMBRACE DIVERSITY In people, opinions, tools, and methods #3 CONNECTIVE INQUIRY Take your ideas for a long walk or shower, play more, and infuse joy into what you do. 47 #6 VOLUME THEN QUALITY Choose from a larger pool of ideas to hone.
  48. Chaos is your friend 48

  49. 49 “The creative adult is the child who survived.” Ursula

    K. Le Guin
  50. Thank you! Twitter and medium: @laura_yarrow Email: laurayarrow@gmail.com

  51. Articles: Team Diversity: https://hbr.org/2016/11/why-diverse-teams-are-smarter Questions: https://www.fastcompany.com/3060573/how-brainstorming-questions-not- ideas-sparks-creativity Procrastination: it’s all

    in the mind - https://www.bbc.co.uk/news/health-45295392 Constrains in design : https://academic.oup.com/jcr/article-abstract/42/5/767/1855952/ Creating-When-You-Have-Less-The-Impact-of-Resource?redirectedFrom=fulltext Reading List and useful resources 51
  52. Reading list continued TED talks: https://www.ted.com/talks/mara_mintzer_how_kids_can_help_design_cities#t-351425 https://www.ted.com/talks/tom_wujec_build_a_tower?language=en#t-392604 https://www.ted.com/talks/suzie_sheehy_the_case_for_curiosity_driven_research? utm_source=newsletter_daily&utm_campaign=daily&utm_medium=email&utm_content=button__201 8-11-05#t-20800

    Do Schools Kill Creativity? - TED talk by Sir Ken Robinson Books: A More Beautiful Question, Warren Berger Originals, Adam Grant Wired to Create, Carolyn Gregoire and Scott Barry Kaufman Out of our minds, Sir Ken Robinson Zen Mind, Beginners Mind, Shunryu Suzuki The Culture Code, Dan Coyle 52