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Thoughts on digital leadership in the public sector

November 15, 2016

Thoughts on digital leadership in the public sector

slides from a talk at IPAA Victoria conference on Digital Transformation 15 November 2016


November 15, 2016

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  1. dto.gov.au Failure demand is demand caused by a failure to

    do something or do something right for the customer - John Seddon (2003)
  2. dto.gov.au It is common to find failure demand running at

    30 to 60% of all demand in financial services; it can be as high as 70 to 90% in telecommunications, police and local authorities. The lowest ever found was 15% in a financial services firm that was set up to provide service over the phone (so, good but no cigar). https://vanguard-method.net/library/observations-and-anecdotes/failure-demand-some-typical-volumes/
  3. dta.gov.au Principles behind the Agile Manifesto: Our highest priority is

    to satisfy the customer through early and continuous delivery of valuable software.

  4. dta.gov.au Principles behind the Agile Manifesto: Welcome changing requirements, even

    late in development. Agile processes harness change for the customer's competitive advantage.

  5. dta.gov.au Principles behind the Agile Manifesto: Business people and developers

    must work together daily throughout the project.

  6. dta.gov.au Principles behind the Agile Manifesto: Agile processes promote sustainable

    development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely.

  7. - Team structures Specialist roles, e.g. - Product managers -

    Service designers - User researchers - Content designers
  8. - Team structures Work spaces: - Open plan for collaboration

    - Things on walls (allowed) - Flexible / team spaces
  9. - Team structures Procurement - Outcomes not features - More

    SMEs / specialists - Agile procurement
  10. Medicare Enrolment (noun) Getting a Medicare number for your newborn

    (verb) Accessing Australian health services as a Permanent Resident (verb)
  11. dto.gov.au “Real user needs stay the same regardless of changes

    to policy, technology or existing services. You could say it’s a more future proof perspective” - Kate Tarling
  12. dto.gov.au ‘A need is a necessity arising from a problem’

    - Tomer Sharon VP, Head of UX at WeWork, Author of Validating Product Ideas
  13. dto.gov.au The problems that government is involved in don’t tend

    to change much. And certainly not quickly.
  14. dto.gov.au The services and content we need to create in

    response to those needs changes more quickly in response to environmental factors.