How to Talk about User Experience

The status of library user experience design as a professional field is impacted by the absence of a single consistent definition of the area. How we talk about the user experience matters. So, in this 90 minute talk, we'll fix that.

Hey there. My writeup (“How to Talk about User Experience“) is now a 90-minute LITA webinar. I have pretty strong ideas about treating the “user experience” as a metric and I am super grateful to my friends at LITA for another opportunity to make the case.

Transcript

1. Michael Schofield | LibUX user experience HOW TO TALK ABOUT
4. What does it mean to you?
5. I will argue that the status of [user experience] design and its impact as a professional field is impacted by the absence of a single consistent definition of the area, while the spread of professional practices and the varied backgrounds and training of its practitioners. — Jess Leitch
8. ux
9. ux
18. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.
19. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.
20. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.
22. http:/ /www.dtelepathy.com/ux-metrics/
23. http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with
24. http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with The amount of time users spend on our site or in the building.
25. http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more to engage with The amount of time users spend on our site or in the building. Avg. number of minutes spent engaging in content per user per day
32. — Ben Thompson The critical differentiator is the user experience.
33. — Ben Thompson The critical differentiator is the user experience. “Companies that win the user experience can generate a virtuous cycle where their ownership of consumers/users attracts suppliers which improves the user experience.”
34. Ben Thompson | stratechery.com
35. Ben Thompson | stratechery.com
38. Business that invest in a superior customer service • 14.4% more customers willing to purchase the product • 15.8% fewer customers willing to consider doing business with a competitor • 16.6% more customers likely to recommend their product or services Adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf
39. WHAT IS THE ? USER EXPERIENCE Y
40. UX IS GOOD BUSINESS
41. — and that is especially true for services that interface between the customer and the product.
42. — and that is especially true for services that interface between the customer and the product. patron
43. — and that is especially true for services that interface between the customer and the product. patron
44. — and that is especially true for services that interface between the customer and the product. patron
45. WHAT DO YOU ? CALL
46. WHAT DO YOU ? CALL PATRONS
47. WHAT DO YOU ? CALL
48. WHAT DO YOU ? CALL MEMBERS
49. WHAT DO YOU ? CALL
50. WHAT DO YOU ? CALL USERS
51. Even if our motivations are pure we embrace the business case for user experience design because good UX is an organizational discipline. http:/ /www.sheldon-hess.org/coral/2013/07/ux-consideration-cmmi/
52. https:/ /www.helloerik.com/dont-let-your-customer-ecosystem-be-a-dirty-aquarium
58. Ben Thompson | stratechery.com
60. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.
61. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services.
62. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.
63. The user experience is the measure of your end-user’s interaction with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience. User experience librarianship describes a service-based approach that uses the user experience as a key indicator of success. Successful libraries are user-centric. User-centricity improves the user experience. Good UX is good business.