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How to Talk about User Experience

LibUX
September 07, 2016

How to Talk about User Experience

The status of library user experience design as a professional field is impacted by the absence of a single consistent definition of the area. How we talk about the user experience matters. So, in this 90 minute talk, we'll fix that.

Hey there. My writeup (“How to Talk about User Experience“) is now a 90-minute LITA webinar. I have pretty strong ideas about treating the “user experience” as a metric and I am super grateful to my friends at LITA for another opportunity to make the case.

LibUX

September 07, 2016
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  1. I will argue that the status of [user experience] design

    and its impact as a professional field is impacted by the absence of a single consistent definition of the area, while the spread of professional practices and the varied backgrounds and training of its practitioners. — Jess Leitch
  2. ux

  3. ux

  4. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services.
  5. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services.
  6. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.
  7. http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more

    to engage with The amount of time users spend on our site or in the building.
  8. http:/ /www.dtelepathy.com/ux-metrics/ Users enjoy our collection and keep discovering more

    to engage with The amount of time users spend on our site or in the building. Avg. number of minutes spent engaging in content per user per day
  9. — Ben Thompson The critical differentiator is the user experience.

    “Companies that win the user experience can generate a virtuous cycle where their ownership of consumers/users attracts suppliers which improves the user experience.”
  10. Business that invest in a superior customer service • 14.4%

    more customers willing to purchase the product • 15.8% fewer customers willing to consider doing business with a competitor • 16.6% more customers likely to recommend their product or services Adobe.com/enterprise/pdfs/Forrester_Best_Prac_In_User_Exp.pdf
  11. — and that is especially true for services that interface

    between the customer and the product.
  12. — and that is especially true for services that interface

    between the customer and the product. patron
  13. — and that is especially true for services that interface

    between the customer and the product. patron
  14. — and that is especially true for services that interface

    between the customer and the product. patron
  15. Even if our motivations are pure we embrace the business

    case for user experience design because good UX is an organizational discipline. http:/ /www.sheldon-hess.org/coral/2013/07/ux-consideration-cmmi/
  16. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services.
  17. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services.
  18. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience.
  19. The user experience is the measure of your end-user’s interaction

    with your library: its brand, its product, and its services. User experience design describes the use of tools, techniques, and the creative application of behavioral knowledge about users to improve that user experience. User experience librarianship describes a service-based approach that uses the user experience as a key indicator of success. Successful libraries are user-centric. User-centricity improves the user experience. Good UX is good business.