Develop Sales Automation Workflow on LINE

Transcript

1. Develop Sales Automation Workflow on LINE
2. How do we normally sell on LINE?
3. Sales Process on LINE Customers Door#1 Door#2 Door#3
4. Sales Process on LINE Customers First Touchpoint
5. Sales Process on LINE Customers Chat Journey First Touchpoint
6. Sales Process on LINE Customers User Decision First Touchpoint Chat Journey
7. First Touchpoint Customers LINE OA ?
8. 6 methods to acquire users to LINE 1. Add Friend via URL / ID https://page.line.me/LINEID [verified account] https://line.me/R/ti/p/@LINEID https://line.me/R/oaMessage/@LINEID/?{text}
9. 6 methods to acquire users to LINE 2. Add Friend via QR CODE Generate from LINE OA Manager Use url from previous slide to create QR URL
10. 6 methods to acquire users to LINE 3. Share LINE OA from/to friends Manual Share https://line.me/R/nv/recommendOA/@LINEID
11. 6 methods to acquire users to LINE 4. LINE Gain Friend Ads
12. 6 methods to acquire users to LINE 5. LINE Beacon Banner LINE OA
13. 6 methods to acquire users to LINE 6. LINE LIFF / LINE Login
14. 6 methods to acquire users to LINE 6. LINE LIFF / LINE Login LIFF URL (liff.line.me) YOUR WEB APP
15. 6 methods to acquire users to LINE 6. LINE LIFF / LINE Login YOUR WEB APP LOGIN WITH LINE YOUR WEB APP
16. 6 methods to acquire users to LINE 1. Add Friend via URL / ID https://page.line.me/LINEID [verified account] https://line.me/R/ti/p/@LINEID https://line.me/R/oaMessage /@LINEID/?{text} 2. Add Friend via QR CODE Generate from LINE OA Manager Use url from previous slide to create QR URL 3. Share LINE OA from/to friends Manual Share https://line.me/R/nv/recom mendOA/@LINEID 4. LINE Gain Friend Ads 5. LINE Beacon Banner LINE OA 6. LINE LIFF / LINE Login LIFF URL (liff.line.me) YOUR WEB APP
17. Sales Process on LINE Customers Chat Journey First Touchpoint
18. Chat Journey Added friends Inquiry Bargain Order Summary
19. Chat Journey 1. Inquiry 2. Bargain 3. Order Summary สอบถามหน่อยครับ? ตัวนี้มีอยู่ไหม? สีนี้มีไหม? ใช ้ได ้ไหม? เป็นไง? โปรนี้คือยังไงครับ? ลดได ้ไหม? ส่งฟรีไหม? 3 ตัวลดไหม? มีโปรไหม? ผ่อนได ้ไหม? สรุปยอด xxx บาทครับ ลูกค้าสะดวกแล้วโอนมาที่ xxxxx เสร็จแล้วแจ้งสลิป และ ชื่อ+ที่อยู่นะครับ สรุปรายการ 1. 2. ยอด xxx บาทครับ กดที่ลิ้งนี้เพื่อจ่ายเลยครับ xxxxxxxxxxxxx
20. 3 ways to automate sales journey LINE Auto Reply LINE SHOPPING LINE Chatbot
21. Sales Process on LINE Customers User Decision First Touchpoint Chat Journey
22. Sales Process on LINE KEY = shorten and automate sales process to make user decide faster Reduce 1 second -> Can add +10% in Conversion
23. 3 ways to close sales on LINE Slip Capture+Slip Verification LINE Payment Gateway LINE LIFF or external web กดที่ลิ้งนี้เพื่อจ่ายเลยครับ PAYMENTLINK โอนแล้วแนบสลิปได้เลยครับ
24. TV Shopping Showcases
25. TV Shopping Showcases
26. BOT SERVER Architecture Overview MESSAGES MSG QUEUE / LOAD BALANCE OPEN LIFF DATABASE Via API/Middleware
27. Hotel Booking Showcases
28. Hotel Booking Showcases
29. Sales Process on LINE Customers User Decision First Touchpoint Chat Journey
30. THANK YOU