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Your Library Website Stinks and it's Your Fault, Part 2

Your Library Website Stinks and it's Your Fault, Part 2

Your library website is frustrating your users and driving them into the warm embrace of Google, but not for the reasons you think. By making websites that are both usable and pleasurable, you can keep our users happy while helping them get what they need.

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Matthew Reidsma

May 18, 2012
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  1. STINKS YOUR LIBRARY WEBSITE & IT’S YOUR FAULT MATTHEW REIDSMA

    GRAND VALLEY STATE UNIVERSITY PART TWO
  2. #YWSTINKS

  3. FOLLOW ALONG http://matthewreidsma.com/mlatt

  4. GO AWAY Totally stolen from John Fink, @adr

  5. Photo from Hewlett Packard: http://remmbr.us/ltc1

  6. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  7. None
  8. https://twitter.com/#!/ebellempire/status/172355190232592384

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  11. http://dilbert.com/strips/comic/2012-05-07/

  12. DAVE’S LAW USERS SHOULD NOT HAVE TO BECOME MINI-LIBRARIANS TO

    USE THE LIBRARY. http://www.daveyp.com/blog/archives/1800
  13. ARE A SYMPTOM BAD LIBRARY WEBSITES http://matthewreidsma.com/articles/15

  14. NEED? WHAT DO USERS

  15. The Great Carsoni.

  16. EXPERT INTUITION Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/

  17. EXPERT INTUITION EXPERT LISTENING Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/

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  22. (ANGER)

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  24. SCIENCE IMA DROP SOME

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  27. OMG! USABILITY

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  32. USABLE WEBSITE Aarron Walter, Designing for Emotion EDIBLE FOOD =

  33. Aarron Walter, Designing for Emotion

  34. Aarron Walter, Designing for Emotion

  35. YOUR WEBSITE IS PEOPLE

  36. http://pandora.com

  37. http://turntable.fm

  38. None
  39. http://expedia.com

  40. http://hipmunk.com

  41. http://mailchimp.com

  42. http://blippy.com/404

  43. IN THE LIBRARY YOU CAN’T HAVE CARTOONS

  44. YOUR WEBSITE? WHY DO PEOPLE USE

  45. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ YOUR MEMBERS DON’T COME TO THE LIBRARY TO FIND

    BOOKS
  46. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/

  47. THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ INFORMED & INSPIRED

  48. THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ HORRIFIED & ENCHANTED

  49. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ THEY COME TO FIND SOLACE & EXCITEMENT

  50. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ THEY COME TO FIND COMPANIONSHIP OR SOLITUDE

  51. THEIR LIVES TELLING STORIES ABOUT

  52. WHOLE STORY WE ARE NOT THE

  53. vs. INSTITUTIONAL PERSONAL

  54. CHARACTER GETTING INTO

  55. FACES WE HAVE

  56. http://libguides.gvsu.edu/content.php?pid=12361&hs=a

  57. http://lib.umich.edu

  58. http://www.youtube.com/watch?v=uiLq2axJPew

  59. http://gvsu.edu/library/newbuilding

  60. http://gvsu.edu/library/newbuilding

  61. None
  62. http://www.youtube.com/user/hbllproduction

  63. http://library.utm.utoronto.ca

  64. MAKE ‘EM HAPPY

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  66. LEARN MORE http://matthewreidsma.com/mlatt

  67. reidsmam@gvsu.edu :: @mreidsma matthewreidsma.com :: gvsu.edu/library/labs YOU THANK