Your Library Website Stinks and it's Your Fault, Part 2

Your library website is frustrating your users and driving them into the warm embrace of Google, but not for the reasons you think. By making websites that are both usable and pleasurable, you can keep our users happy while helping them get what they need.

Transcript

1. STINKS YOUR LIBRARY WEBSITE & IT’S YOUR FAULT MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY PART TWO
2. #YWSTINKS
3. FOLLOW ALONG http://matthewreidsma.com/mlatt
4. GO AWAY Totally stolen from John Fink, @adr
5. Photo from Hewlett Packard: http://remmbr.us/ltc1
6. Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
8. https://twitter.com/#!/ebellempire/status/172355190232592384
11. http://dilbert.com/strips/comic/2012-05-07/
12. DAVE’S LAW USERS SHOULD NOT HAVE TO BECOME MINI-LIBRARIANS TO USE THE LIBRARY. http://www.daveyp.com/blog/archives/1800
13. ARE A SYMPTOM BAD LIBRARY WEBSITES http://matthewreidsma.com/articles/15
14. NEED? WHAT DO USERS
15. The Great Carsoni.
16. EXPERT INTUITION Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/
17. EXPERT INTUITION EXPERT LISTENING Whitney Hess: http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/
22. (ANGER)
24. SCIENCE IMA DROP SOME
27. OMG! USABILITY
32. USABLE WEBSITE Aarron Walter, Designing for Emotion EDIBLE FOOD =
33. Aarron Walter, Designing for Emotion
34. Aarron Walter, Designing for Emotion
35. YOUR WEBSITE IS PEOPLE
36. http://pandora.com
37. http://turntable.fm
39. http://expedia.com
40. http://hipmunk.com
41. http://mailchimp.com
42. http://blippy.com/404
43. IN THE LIBRARY YOU CAN’T HAVE CARTOONS
44. YOUR WEBSITE? WHY DO PEOPLE USE
45. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ YOUR MEMBERS DON’T COME TO THE LIBRARY TO FIND BOOKS
46. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
47. THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ INFORMED & INSPIRED
48. THEY COME TO BE http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ HORRIFIED & ENCHANTED
49. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ THEY COME TO FIND SOLACE & EXCITEMENT
50. http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/ THEY COME TO FIND COMPANIONSHIP OR SOLITUDE
51. THEIR LIVES TELLING STORIES ABOUT
52. WHOLE STORY WE ARE NOT THE
53. vs. INSTITUTIONAL PERSONAL
54. CHARACTER GETTING INTO
55. FACES WE HAVE
56. http://libguides.gvsu.edu/content.php?pid=12361&hs=a
57. http://lib.umich.edu
58. http://www.youtube.com/watch?v=uiLq2axJPew
59. http://gvsu.edu/library/newbuilding
60. http://gvsu.edu/library/newbuilding
62. http://www.youtube.com/user/hbllproduction
63. http://library.utm.utoronto.ca
64. MAKE ‘EM HAPPY
66. LEARN MORE http://matthewreidsma.com/mlatt
67. reidsmam@gvsu.edu :: @mreidsma matthewreidsma.com :: gvsu.edu/library/labs YOU THANK