employee_experience_Mike_Cardus.pdf

Transcript

1. Employee Experience Pattern Gathering & Progress-Focus 1 Mike Cardus :: www.MikeCardus.com
2. “The employee experience is the journey an employee takes with your organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involve an employee's role, workspace, manager and wellbeing.” - Gallup 2 Mike Cardus :: www.MikeCardus.com
3. From CultureAmp https://www.cultureamp.com/blog/wh at-is-employee-experience/ 3 Mike Cardus :: www.MikeCardus.com
4. In a complex system we: 1. start journeys with a general sense of direction but without precise targets. 2. have to be comfortable with what is inherent and unavoidable, uncertainty 3. need real time feedback, with the flexibility to respond and change quickly. 4. can’t avoid some understanding of theory, which has to act as a enabling constraint on action. 5. are ethically responsible for the unintended consequence of any intervention *from cognitive-edge Dave Snowden 4 Mike Cardus :: www.MikeCardus.com
5. How can I gather employee-experiences? • Develop an online way to gather multiple experiences in people’s own voice 5 Mike Cardus :: www.MikeCardus.com
6. Start with a question that asks about experience: A close friend or family member wants to work here, what is a recent experience that you would share with them that lets them know what it is like to work here? 6 Mike Cardus :: www.MikeCardus.com
7. They self-qualify emotional tone of the experience: 7 Mike Cardus :: www.MikeCardus.com
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