Psychological-Safety how to make it happen

Transcript

1. • Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes. • Amy Edmondson • It’s a shared belief held by members of a team that others on the team will not embarrass, reject, or punish you for speaking up. 1
5. 5 The 4 Stages of Psychological Safety
6. 6 Stage 1: Inclusion Safety Inclusion safety satisfies the basic human need to connect and belong. In this stage, you feel safe to be yourself and are accepted for who you are, including your unique attributes and defining characteristics.
7. 7 Stage 2: Learner Safety Learner safety satisfies the need to learn and grow. In this stage, you feel safe to exchange in the learning process, by asking questions, giving and receiving feedback, experimenting, and making mistakes.
8. 8 Stage 3: Contributor Safety Contributor safety satisfies the need to make a difference. You feel safe to use your skills and abilities to make a meaningful contribution.
9. 9 Stage 4: Challenger Safety Challenger safety satisfies the need to make things better. You feel safe to speak up and challenge the status quo when you think there’s an opportunity to change or improve.
11. Four conditions or questions to be answered for you to feel psychologically safe. 11
12. 12 What is my role in this team?
13. 13 How much control / influence will I have in this team?
14. 14 Will my goals / needs be met by this team?
15. 15 What will be the level of intimacy in this team?
16. Four conditions or questions to be answered for you to feel psychologically safe. 1. What is my role in this team? 2. How much control / influence will I have in this team? 3. Will my goals / needs be met by this team? 4. What will be the level of intimacy in this team? __ 16
18. 18 To measure a team’s level of psychological safety, Edmondson asked team members how strongly they agreed or disagreed with these statements: 1.If you make a mistake on this team, it is often held against you. 2.Members of this team are able to bring up problems and tough issues. 3.People on this team sometimes reject others for being different. 4.It is safe to take a risk on this team. 5.It is difficult to ask other members of this team for help. 6.No one on this team would deliberately act in a way that undermines my efforts. 7.Working with members of this team, my unique skills and talents are valued and utilized. _
24. NOW WHAT? 24