Psychological-Safety how to make it happen

Transcript

1. • Psychological safety is a belief that one will not be
   punished or humiliated for speaking up with ideas, questions,
   concerns or mistakes.
   • Amy Edmondson
   • It’s a shared belief held by members of a team that others
   on the team will not embarrass, reject, or punish you for
   speaking up.
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   The 4 Stages of Psychological Safety
   

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   Stage 1: Inclusion Safety
   Inclusion safety satisfies the basic
   human need to connect and belong.
   In this stage, you feel safe to be
   yourself and are accepted for who
   you are, including your unique
   attributes and defining
   characteristics.
   

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   Stage 2: Learner Safety
   Learner safety satisfies the need
   to learn and grow. In this stage,
   you feel safe to exchange in the
   learning process, by asking
   questions, giving and receiving
   feedback, experimenting, and
   making mistakes.
   

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   Stage 3: Contributor Safety
   Contributor safety satisfies the need
   to make a difference. You feel safe to
   use your skills and abilities to make a
   meaningful contribution.
   

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   Stage 4: Challenger Safety
   Challenger safety satisfies the need
   to make things better. You feel safe
   to speak up and challenge the status
   quo when you think there’s an
   opportunity to change or improve.
   

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11. Four conditions or questions to be
    answered for you to feel
    psychologically safe.
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    What is my role in this team?
    

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    How much control / influence will
    I have in this team?
    

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    Will my goals / needs be met by
    this team?
    

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    What will be the level of intimacy
    in this team?
    

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16. Four conditions or questions to be answered for you to feel
    psychologically safe.
    1. What is my role in this team?
    2. How much control / influence will I have in this team?
    3. Will my goals / needs be met by this team?
    4. What will be the level of intimacy in this team? __
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    To measure a team’s level of psychological safety, Edmondson
    asked team members how strongly they agreed or disagreed
    with these statements:
    1.If you make a mistake on this team, it is often held against you.
    2.Members of this team are able to bring up problems and tough
    issues.
    3.People on this team sometimes reject others for being
    different.
    4.It is safe to take a risk on this team.
    5.It is difficult to ask other members of this team for help.
    6.No one on this team would deliberately act in a way that
    undermines my efforts.
    7.Working with members of this team, my unique skills and
    talents are valued and utilized. _
    

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24. NOW WHAT?
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