plan – main idea in the first sentence followed by examples Indirect plan – examples followed by main idea in the last line Positive or neutral news – direct plan Indirect plan – persuade or negative news Topic sentence – main point of the paragraph First sentence – topical or transitional
Permanent record Reread and studied Revised and edited Legal value Transmitted slowly Formal Donot lend for quick or thorough feedback storage
before sending Email and memos have similar format Signature blocks provide information how to contact writer Create a distribution list- saves time Emphasis technique have speacial meaning Business email deserves the same attention as other business messages Set high standards for email quality Treat email attachment with care Proofread before sending Courteous
more pages Every web page have its own goal Web pages need to be written so they can be scanned easily Content may include link Organisation and navigation are key to a well designed websites Regularly updated website has maximum credibility