biz com 06

format of letters, memos

Transcript

1. Chapter 6 Message Formats
2. Message Formats — Formatting letters — Formatting memos Ch 6 - 2
3. Letters — Used for external communication — Used for formal internal messages to employees Ch 6 - 3
4. Standard Parts of a Letter — Heading — Inside address — Salutation — Body — Complimentary close — Signature block — Reference initials Ch 6 - 4
5. Standard Parts of a Letter Ch 6 - 5
6. Heading — Letterhead or keyed return address — Date — Spell out the month Ch 6 - 6
7. Inside Address — Receiver’s name and professional title — Department name — Company name — Street address — City, State, and ZIP code Ch 6 - 7
8. Salutation — Begins one blank line below the inside address — Dear ________: — Should match the first line of the inside address Ch 6 - 8
9. Body — Begins one blank line below the salutation — No blank lines within paragraphs and one blank line between paragraphs Ch 6 - 9
10. Complimentary Close — Examples: — Sincerely, — Sincerely yours, — Respectfully, — Placed one blank line below the last line of the body Ch 6 - 10
11. Signature Block — Writer’s signed name — Writer’s keyed name — Writer’s title Ch 6 - 11
12. Reference Initials — Show who keyed the letter — May also show who wrote the letter if different than the person who signed it Ch 6 - 12
13. Supplementary Parts of a Letter — Attention line — Subject line — Company name in signature block — Enclosure or attachment notation — Copy notation — Postscript Ch 6 - 13
14. Punctuation Styles — Mixed punctuation — colon after the salutation — comma after the complimentary close — Open punctuation — no punctuation after the salutation — no punctuation after the complimentary close Ch 6 - 14
15. Letter Formats — Full Block — Modified Block — Simplified Ch 6 - 15
16. Personal Business Letters — Written by an individual conducting business of a personal nature — Contain the same elements as a business letter Ch 6 - 16
17. International Business Correspondence — Each country and culture may have a unique business letter format. Ch 6 - 17
18. Envelopes Ch 6 - 18
19. Memos and E-Mail — Memos and E-mail — Internal business communication — Less formal and shorter than letters — E-mail — When used for external communication should be informal, not casual Ch 6 - 19
20. Memo Format — To — From — Date — Subject Ch 6 - 20
21. Memo Format Ch 6 - 21
22. Stationery — Size — Weight — Color — Quality — Envelope Paper Ch 6 -