biz com 03

PMD2233 Business Communication

Transcript

1. POTENTIAL COMMUNICATION BARRIERS CULTURAL DIVERSITY IN THE WORKPLACE ADVANCES AND TRENDS IN COMMUNICATION TECHNOLOGY
2. •  WORD CHOICE •  DENOTATIVE V/S CONNOTATIVE •  UNFAMILIAR IDIOMS •  IMPLICATIONS AND INFERENCES •  GRAMMAR •  TYPE OF MESSAGE •  APPEARANCE OF THE MESSAGE •  APPEARANCE OF THE SENDER •  ENVIRONMENTAL FACTORS •  RECEIVER’S CAPABILITY •  INEFFECTIVE LISTENING SKILLS •  OTHER COMMUNICATION BARRIERS POTENTIAL COMMUNICATION BARRIERS
3. 1. WORD CHOICE •  Too difficult / too technical – receivers don’t understand •  Too easy – bored & insults •  Reflected poorly on the speaker •  English is not primarily language
4. 2. DENOTATIVE V/S CONOTATIVE •  Denotative – direct •  Conotative – based on experience, situation, slang / sacarsm •  E.g “ well that’s certainly was fast work!’
5. 3. UNFAMILIAR IDIOMS •  Multiword expression which meaning cannot determined from context •  Receivers have difficulty in understanding •  Happens when English is not a primary language •  E.g: break your leg, pull my leg
6. 4. IMPLICATIONS AND INFERENCES •  Implication – meaning given through connotation rather than through specific details •  Inferences – conclusion drawn from conotation •  ‘laughing at a supervisor passing by’
7. 5. GRAMMAR •  Hinder meaning •  Reflect poorly
8. 6. TYPE OF MESSAGE • Complex – written • timeline
9. 7. APPEARANCE OF THE MESSAGE •  Smudges, sloppy correction, light prints, wrinkled paper, poor handwriting •  Emoticons, uppercase letters - email
10. 8. APPEARANCE OF THE SENDER • Facial expression • dressing
11. 9. ENVIRONMENTAL FACTORS •  Noise •  Room temparature •  Odour •  Light •  Should be reduced before communication starts
12. 10. RECEIVER’S CAPABILITY • Increased volume • Printed text • Sign language interpreter
13. 11. INEFECTIVE LISTENING SKILLS •  Speak 150- 200 words a minute – capable of listening to 400 -500 words a minute = mind to wonder •  Sender- give signal to take note, this is important •  Analysing the audience prior
14. 12. OTHER COMMUNICATION BARIER • Discuss with your partner how can you eliminate or reduce the communication barriers that you have discussed yesterday.
15. CULTURAL DIVERSITY IN WORKPLACE
16. CULTURE •  Group beliefs, norms, values, traits and behaviour patterns •  Affects how people view the world, what they value, how they interact
17. CULTURE DIMENSION •  Ethnicity •  Race •  Gender •  Age •  Physical disability
18. CORPORATE CULTURE •  Shared values and behavioural expectations •  ‘the way we do things here’ •  Learning = becoming familiar with formal statements of purpose, philosophy and standards of conducts. •  Leaders of an organisation influence what is valued and expected
19. CULTURAL ETHNICITY AND RACE •  Common history, race to characteristics transmissable by descent •  Interaction decrease cultural differences but changes take place slowly •  Label inaccurate and offensive
20. GENDER ROLES •  Societal expectations of men and women affect how they interact with one another •  Men and women tend to exhibit different communication behaviours
21. AGE DIVERSITY •  18-22: leaving home, establishing identity and new alliances •  23- 28: regarding self as adult, living and building future •  29 – 34: searching for stability and security, reexamining relationship •  37 – 42: becoming one own person, facing reality and a sense of age •  45 – 46: settling down becoming a mentor, grandparents, gaining self confidence •  57- 64: mellowing, preparing for retirement, adjusting to aging •  65+; beining life review, accepting self, adjusting to different routines
22. PHYSICAL DISABILITY • Wheelchair, canes etc • Due to age
23. MULTICULTURAL PERSPECTIVE •  Cultural relativism and ethnocentrism •  Lack of knowledge and understanding culture •  Discrimination and harrasment •  Stereotyping •  Sexual harrasment •  Quid pro quo – exchange of one thing for another •  Hostile environment – unwelcome sexual conduct that create offensive environment •  language
24. MULTICULTURAL COMMUNICATION GUIDELINES •  Understand own culture •  Keep an open mind and respect diversity •  Identify and adapt language differences
25. COMMUNICATION TECHNOLOGY •  Wireless and internet communication •  Changes in advertising media •  Videoconferencing •  Hotelling •  Intranets and colloborative projects