Emotional Intelligence

Transcript

1. Emotional Intelligence @nmsanchez Spring 2015
2. Do you think you have high emotional intelligence?
3. Emotional Intelligence is made up of four core skills. Source: http://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/
4. @nmsanchez’ translation DO I KNOW HOW I FEEL? HOW DO I ACT ON HOW I FEEL? DO I KNOW HOW OTHERS FEEL? DO I KNOW WHAT TO SAY/ HOW TO ACT ACCORDING TO THIS RELATIONSHIP? INSIDE MY HEAD OUTSIDE MY HEAD
5. Common ways Emotional Intelligence surfaces: • Empathy (not to be confused with sympathy) • Putting yourself in someone else’s shoes • Reading people • Diplomacy • Feeling a room • Read between the lines • “I can’t quite put my finger on it, but something feels…”
6. Why Emotional Intelligence? • 67% of all competencies deemed essential for high performance are related to emotional intelligence.1 • Emotional intelligence matters twice as much as one’s technical knowledge or IQ for this high performance.1 • High levels of emotional intelligence across a staff has a strong correlation to healthy workplace culture.2 1. Source: Goleman, Daniel. Working with Emotional Intelligence 2. Downey, Roberts, Stowe. Workplace Culture Emotional Intelligence and Trust in the Prediction of Workplace Outcomes
7. Practice Your colleague is on vacation this week and you need something from her. It is something that will make your week easier, but it cannot be categorized as “urgent.” On Monday, you send an email. By end of the day on Tuesday, you don’t hear anything back. Wednesday morning, you send another email and receive a curt reply. What is happening here?
8. @nmsanchez’ translation DO I KNOW HOW I FEEL? HOW DO I ACT ON HOW I FEEL? DO I KNOW HOW OTHERS FEEL? DO I KNOW WHAT TO SAY/ HOW TO ACT ACCORDING TO THIS RELATIONSHIP? INSIDE MY HEAD OUTSIDE MY HEAD
9. Practice You are leading a new project that requires you to work in a small group of 5 Hubbers total. 2 are in SF with you, while 2 are remote. Hubber A (remote) is worried that you'll ignore all of their ideas in favor of Hubber B’s (SF) ideas. It’s no secret that Hubber B is a good friend of yours. You find out from Hubber C (not on the team) about A’s fears. C is a trusted source .
10. @nmsanchez’ translation DO I KNOW HOW I FEEL? HOW DO I ACT ON HOW I FEEL? DO I KNOW HOW OTHERS FEEL? DO I KNOW WHAT TO SAY/ HOW TO ACT ACCORDING TO THIS RELATIONSHIP? INSIDE MY HEAD OUTSIDE MY HEAD
11. Is it realistic to expect a workplace devoid of emotional needs, events, reactions?
12. Notes on Asperger’s Syndrome • Asperger’s is on the autism spectrum • Conversations and events are literal • Emotional subtext is unseen • Behaviors end up not matching the situation • The myth of higher instances of Asperger’s in tech hubs has not been definitively substantiated.* *Source: http://www.nature.com/news/2011/111102/full/479025a.html