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「正しい」運用ドキュメントの書き方 /20160630-documentation-for-o...

opelab
June 30, 2016

「正しい」運用ドキュメントの書き方 /20160630-documentation-for-operation

2016-06-30開催のssmjpでの発表資料です。

詳細: https://www.opslab.jp/publish/20160630-ssmjp.html

(運用設計ラボ合同会社 波田野裕一)

opelab

June 30, 2016
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  1. ਓ͸ͳͥυΩϡϝϯτΛॻ͘ͷ͔ Operation Lab ӡ༻ઃܭϥϘ ‣ ະདྷͷࣗ෼΁ͷڞ༗ ‣ උ๨ɺաڈͷূ੻ ‣ ஌ࣝɺܦݧͷ੔ཧɺ֎෦Խ(ϊʔτ)

    ‣ ߦҝͷఆܕԽ (खॱॻɺνΣοΫϦετ) ‣ ෳ਺ਓͰͷڞ༗ ‣ උ๨ɺաڈͷূ੻ ‣ ೝࣝͷڞ༗ɺ֬ೝ ‣ ஌ࣝͷసૹ ‣ ఆܕԽ (ઃܭɺ࣮૷ɺӡ༻) ‣ ෆಛఆଟ਺ͱͷڞ༗ ‣ ΦϐχΦϯ/δϟʔφϦζϜ ‣ ීวͳΔ΋ͷ΁ ࣌Λ௒͑ ۭؒΛ௒͑ ۭ࣌ͷ྆ํ Λ௒͑Δ
  2. ਓ͸ͳͥυΩϡϝϯτΛॻ͘ͷ͔  ྨܕ Operation Lab ӡ༻ઃܭϥϘ ୤ଐਓԽ ٬؍Խ ੔ཧ ه࿥

    ٬؍Խ ੔ཧ ه࿥ ٬؍Խ ୤ଐਓԽ ه࿥ ੔ཧ ٬؍Խ ୤ଐਓԽ ‣ ະདྷͷࣗ෼΁ͷڞ༗ ‣ උ๨ɺաڈͷূ੻ ‣ ஌ࣝɺܦݧͷ੔ཧɺ֎෦Խ(ϊʔτ) ‣ ߦҝͷఆܕԽ (खॱॻɺνΣοΫϦετ) ‣ ෳ਺ਓͰͷڞ༗ ‣ උ๨ɺաڈͷূ੻ ‣ ೝࣝͷڞ༗ɺ֬ೝ ‣ ஌ࣝͷసૹ ‣ ఆܕԽ (ઃܭɺ࣮૷ɺӡ༻) ‣ ෆಛఆଟ਺ͱͷڞ༗ ‣ ΦϐχΦϯ/δϟʔφϦζϜ ‣ ීวͳΔ΋ͷ΁
  3. υΩϡϝϯτ͕࣮ݱ͢Δ΋ͷ Operation Lab ӡ༻ઃܭϥϘ ୤ଐਓԽ ٬؍Խ ੔ཧ υΩϡϝϯτ ͷຊ࣭తͳجૅػೳ͸ʮه࿥ʯ͢Δ͜ͱ ه࿥

    ʮॻ͘ʯͱ͍͏࡞ۀʹΑΓʮ੔ཧʯ͞Ε͍ͯ͘ ʮ༗ܗͷ੒Ռ෺ʯͱͳΔ͜ͱͰʮ٬؍Խʯ͞Ε͍ͯ͘ ࣌ͱۭؒΛ௒͑ͯ஌ݧ͕ڞ༗͞Ε͍ͯ͘
  4. υΩϡϝϯτ͕࣮ݱ͢Δ΋ͷ Ϩϕϧ෼͚ Operation Lab ӡ༻ઃܭϥϘ Ϩϕϧ3: ୤ଐਓԽ Ϩϕϧ2: ٬؍Խ Ϩϕϧ1:

    ੔ཧ Ϩϕϧ0: ه࿥ υΩϡϝϯτ ͷຊ࣭తͳجૅػೳ͸ʮه࿥ʯ͢Δ͜ͱ ʮॻ͘ʯͱ͍͏࡞ۀʹΑΓʮ੔ཧʯ͞Ε͍ͯ͘ ʮ༗ܗͷ੒Ռ෺ʯͱͳΔ͜ͱͰʮ٬؍Խʯ͞Ε͍ͯ͘ ࣌ͱۭؒΛ௒͑ͯ஌ݧ͕ڞ༗͞Ε͍ͯ͘
  5. ӡ༻υΩϡϝϯτͷҐஔ෇͚ Operation Lab ӡ༻ઃܭϥϘ υΩϡϝϯτͷͳ͍࡞ۀ͸ɺ٬؍తʹ͸ ʮۀ຿͕ଘࡏ͠ͳ͍ʯʹ౳͍͠    

    ʮӡ༻͸๩ͦ͠͏ʹ͍ͯ͠Δ͚ͲɺԿ΍͍ͬͯΔͷ͔Θ͔Βͳ͍ʯ ͱݴΘΕͯ͠·͏ɻ ✓ ӡ༻υΩϡϝϯτͱӡ༻ۀ຿͸දཪҰମͷؔ܎ʹ͋Δɻ ✓ πʔϧ΍εΩϧʹର͢Δత֬ͳཁٻ͸ɺ٬؍తͳυΩϡϝϯτ͕͋ͬͯ͸ ͡Ί࣮ͯݱՄೳͱͳΔɻ ✓ υΩϡϝϯτͷͳ͍ۀ຿͸ɺଘࡏ͠ͳ͍͜ͱʹۙ͘ɺ٬؍ධՁ͞Εͳ͍ɻ ✓ ࣄۀͷܧଓੑ͸ɺυΩϡϝϯτ͕͋ͬͯͦ֬͜อՄೳͱͳΔɻ
  6. ӡ༻ʹ͸8)͕ඞཁ Operation Lab ӡ༻ઃܭϥϘ when where who what how ͍ͭ

    (࣌ؒ) Ͳ͜Ͱ (ۭؒ) ୭͕ (ओޠɾओମ) ԿΛ (໨తޠɾ٬ମ) Ͳ͏͢Δ (ಈ࡞) ӡ༻ࣗಈԽ ιʔείʔυ why ͳͥ (ࠜຊతͳҙਤ) ςετίʔυ ൈ͚མͪΔ
  7. Operation Lab ӡ༻ઃܭϥϘ ࢀߟࣗಈԽ͸ʮ໨తʯͰ͸ͳ͍ ࣗಈԽ͸ɺʮυΩϡϝϯτԽͷ݁ՌʯͰ͋ͬͯʮ໨తʯͰ͸ͳ͍ɻ ʮࣗ෼ୡͷ΍͍ͬͯΔ͜ͱͷ҆ఆԽӬଓԽͷͨΊʹʯ ໨త୤ଐਓԽ खஈࣗಈԽ ʮυΩϡϝϯτԽ͞Εͨۀ຿ͷҰ෦ʯΛࣗಈԽ͢Δɻ ໨తͱखஈ͕ͻͬ͘Γ͔͑Δ͜ͱ͸ɺΑ͋͘Δ͜ͱ

    • ʮࣗಈԽ͞Εͨۀ຿ʯͷอक͕ଐਓԽ͢Δɻ • ʮࣗಈԽ͞Εͨۀ຿ʯͷ࢓༷͕ෆ໌ͳͨΊɺมߋ͕Ͱ͖ͳ͍ɻ ஍ཕঢ়ଶ  • ʮࣗಈԽ͞Εͨۀ຿ʯͰτϥϒϧ͕ൃੜ͢ΔͱɺࣗಈԽπʔϧͷमਖ਼͕׬ྃ͢Δ ·ͰϦΧόϦ͕Ͱ͖ͳ͍ɻ खॱ͕Θ͔Βͳ͍ ʮࣗಈԽ͕໨తʯʹΑΔʮ͋Δ͋Δʯ 2014೥ͷൃදࢿྉΑΓ 8IZ͕ࣦͳΘΕͨӡ༻΁
  8. Operation Lab  ࣗಈԽ͸ʮۀ຿ͷߏ଄Խʯͷઌʹ͋Δ΋ͷ ʮ໰୊ΛࠜੑͰղܾ͢Δͷ͸അࣛͰ͢ɻ ໰୊ΛΤϯδχΞϦϯάͰղܾ͢Δͷ͕ ΤϯδχΞͷ࢓ࣄͰ͢ʯ !ZPTIJPSJ ߏ଄Խ ͜͜Ͱ͸ʮΤϯδχΞϦϯά

    ޻ֶ ͷ࣮ફʯʹ͍ۙҙຯͰ࢖͍·͢ɻ ޻ֶͰ͸ԿΒ͔ͷߏ଄෺ɾߏ଄ମΛ࡞Δ͜ͱ͕ෆՄආͳͨΊͰ͢ɻ http://d.hatena.ne.jp/Yoshiori/20120217/1329491437
  9. Operation Lab ӡ༻ઃܭϥϘ 32 ؅ཧۀ຿ ࢀߟӡ༻૊৫ϞσϧԾઆ ஌ࣝ෼ۀܕ Ϣʔβ ΦϖϨʔληάϝϯτ Ϛωδϝϯτηάϝϯτ

    ΞʔΩςΫτηάϝϯτ ෇ՃՁ஋ΛੜΈଓ͚Δ ࢓૊Έ࡞Γ ࣄۀܧଓΛ࣮ݱ͢Δ ׆ಈ αʔϏε ઐ໳ೳྗͱͯ͠ͷ ϦιʔεϚωδϝϯτ λΠϜϚωδϝϯτ αʔϏεՁ஋ ܦӦɺ࣮຿ ΤϯδχΞϦϯάՁ஋ ੜ࢈޻ֶ ϚωδϝϯτՁ஋ ࣌ؒɺϦιʔε ఆৗۀ຿ ඇఆৗۀ຿ ઐ໳ۀ຿ ࣮ಇۀ຿
  10. Operation Lab ӡ༻ઃܭϥϘ 33 ࣮ಇۀ຿ Ϣʔβ ΦϖϨʔληάϝϯτ Ϛωδϝϯτηάϝϯτ ΞʔΩςΫτηάϝϯτ ઐ໳ೳྗͱͯ͠ͷ

    ϦιʔεϚωδϝϯτ λΠϜϚωδϝϯτ ෇ՃՁ஋ΛੜΈଓ͚Δ ࢓૊Έ࡞Γ ࣄۀܧଓΛ࣮ݱ͢Δ ׆ಈ αʔϏε ࢀߟӡ༻૊৫ઐ໳ੑՁ஋Ϛοϓͷٯߦੑ αʔϏεՁ஋͕ແ͍ͱʮӡ༻ʯͷଘࡏҙ͕ٛͳ͍ αʔϏεՁ஋ ؅ཧۀ຿ ઐ໳ۀ຿ αʔϏεՁ஋ Ϣʔβ ͔Βԕ͍ Ϣʔβ ʹ͍ۙ αʔϏεՁ஋ ܦӦɺ࣮຿ ۀ຿ίΞ ೥
  11. Operation Lab ӡ༻ઃܭϥϘ 34 Ϛωδϝϯτηάϝϯτ ΞʔΩςΫτηάϝϯτ Ϣʔβ ΦϖϨʔληάϝϯτ αʔϏε ࢀߟࡾݱओٛ

    ݱ৔ɺݱ෺ɺݱ࣮ αʔϏεՁ஋ ؅ཧۀ຿ ઐ໳ۀ຿ αʔϏεՁ஋ Ϣʔβ ʹ͍ۙ αʔϏεՁ஋ ܦӦɺ࣮຿ ۀ຿ίΞ ݱ৔Ͱɺݱ෺Λ֬ೝ͠ɺ ݱ࣮Λೝࣝͯ͠Δ͔? ࣄۀܧଓΛ࣮ݱ͢Δ ׆ಈ ઐ໳ೳྗͱͯ͠ͷ ϦιʔεϚωδϝϯτ λΠϜϚωδϝϯτ ෇ՃՁ஋ΛੜΈଓ͚Δ ࢓૊Έ࡞Γ Ή͠Ζ࠷ॏཁࢹ͞ΕΔ΂͖͸ʮ࣮ಇۀ຿ʯ ఆৗۀ຿ ࣮ಇۀ຿
  12. ߏ଄Խه๏Λ࢖͏ Operation Lab ӡ༻ઃܭϥϘ • ΦʔϓϯιʔεͷυΩϡϝϯςʔγϣϯϏϧμ • ݩʑ͸1ZUIPOʹΑΔ1ZUIPOυΩϡϝϯτͷͨΊͷ࣮૷ • 4QIJOYҎ߱͸ɺ1ZUIPOʹಛԽͨ͠ػೳ͕෼཭͞Εͯ൚༻Խ

    • #4%ϥΠηϯε • ϚʔΫΞοϓݴޠͱͯ͠SF45SVDUVSFE5FYUΛར༻ • جຊॻࣜ͸ී௨ͷςΩετϝϞʹݟ͑Δɻ • ςΩετϑΝΠϧͳͷͰόʔδϣϯ؅ཧ͕؆୯ɻ • υΩϡϝϯτ࡞੒ʹخ͍͠ଟ༷ͳػೳ • ϫϯιʔεϚϧνΞ΢τϓοτ IUNM1%'UFYUNBOͳͲ  • ಠ֦ࣗுՄೳͳσΟϨΫςΟϒɺϩʔϧɺςʔϚ
  13. υΩϡϝϯτ͋Γ͖ͷӡ༻΁ ‣ ΞϯυΩϡϝϯςουӡ༻͔Βͷ୤٫ ‣ ଐਓత(ϒϥοΫϘοΫε/ߴෛՙ)ӡ༻͔Βͷ୤٫ ‣ ޻ֶతࢹ఺ʹཱͭߴ౓Ͱ߹ཧత(આ໌Մೳ)ͳӡ༻΁ ‣ Ϋϥ΢υʹᷰΘΕͳ͍ɺӡ༻ͷੜ͖࢒Γ ‣

    100%खॻ͖/ଐਓతͳυΩϡϝϯτ࡞੒͔Βͷ୤٫ ‣ ITαʔϏεͷఏڙऀ͕ͪΌΜͱIT͢Δ(ࣗಈԽ)࣌୅΁ ‣ ద੾ͳࣗಈԽʹ͸ߏ଄Խ͕ɺద੾ͳߏ଄Խʹ͸ந৅Խ͕ඞཁ ‣ ޻ֶతࢹ఺ʹཱͭߴ౓ͳυΩϡϝϯτϩδοΫ΁ Operation Lab ӡ༻ઃܭϥϘ υΩϡϝϯτۦಈӡ༻ ໺ྑΫϥ΢υαʔϏεͷແ͍ɺӡ༻ͷະདྷ΁