Empathetic Engineering

1. Empathetic Engineering Evelyn Masso (@outofambit)
2. We use empathy in our jobs!
4. empathy?
5. the ability to understand and share the feelings of another
6. 1. everything is designed 2. you always have a user
7. Rhetoric of software engineering
8. https://www.hiremorewomenintech.com
10. Cisheteropatriarchy
11. Empathy Developers literally anything else
12. Euphemisms for Empathy
13. Euphemisms for empathy use case, consumer, user, client, assumptions, maintainable, readable, story, correct
14. Who? person: client other developers: correct, maintainable, readable, assumptions, consume customer: user, client, layperson
15. Empathy in engineering •Documentation •APIs •Collaborative development
16. Documentation
17. Who is the user?
19. Questions to ask yourself • what do they know? • what do they need to know /first/? • how can they learn more about a given topic?
20. Empathy Map https://dschool.stanford.edu/wp-content/themes/dschool/ method-cards/empathy-map.pdf
21. APIs
22. Who is the user?
23. Developers
24. Questions to ask yourself • what are the needs of the developers using this API? • where/how might they use it? • what patterns are they familiar with? • what other APIs might they use with it?
25. TDD
26. Collaborative problem solving
27. pull requests, pair programming, filing issues
28. Who is the user?
29. Developers
30. Active Listening
31. The Five Whys
32. In summary,
35. Thank you! (@outofambit)