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Empathetic Engineering

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Avatar for Evelyn Masso Evelyn Masso
August 04, 2018
Programming
770
0

Empathetic Engineering

Avatar for Evelyn Masso

Evelyn Masso

August 04, 2018

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Transcript

  1. Empathetic Engineering Evelyn Masso (@outofambit)

  2. We use empathy in our jobs!

  3. None

  4. empathy?

  5. the ability to understand and share the feelings of another

  6. 1. everything is designed 2. you always have a user

  7. Rhetoric of software engineering

  8. https://www.hiremorewomenintech.com

  9. None

  10. Cisheteropatriarchy

  11. Empathy Developers literally anything else

  12. Euphemisms for Empathy

  13. Euphemisms for empathy use case, consumer, user, client, assumptions, maintainable,

    readable, story, correct

  14. Who? person: client other developers: correct, maintainable, readable, assumptions, consume

    customer: user, client, layperson

  15. Empathy in engineering •Documentation •APIs •Collaborative development

  16. Documentation

  17. Who is the user?

  18. None

  19. Questions to ask yourself • what do they know? •

    what do they need to know /first/? • how can they learn more about a given topic?

  20. Empathy Map https://dschool.stanford.edu/wp-content/themes/dschool/ method-cards/empathy-map.pdf

  21. APIs

  22. Who is the user?

  23. Developers

  24. Questions to ask yourself • what are the needs of

    the developers using this API? • where/how might they use it? • what patterns are they familiar with? • what other APIs might they use with it?

  25. TDD

  26. Collaborative problem solving

  27. pull requests, pair programming, filing issues

  28. Who is the user?

  29. Developers

  30. Active Listening

  31. The Five Whys

  32. In summary,

  33. None
  34. None

  35. Thank you! (@outofambit)