Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Empathetic Engineering
Search
Evelyn Masso
August 04, 2018
Programming
0
690
Empathetic Engineering
Evelyn Masso
August 04, 2018
Tweet
Share
More Decks by Evelyn Masso
See All by Evelyn Masso
Handling Null in Functional Programming
outofambit
0
840
Visualizing Application Structures
outofambit
0
460
Ways to Welcome Newcomers to Your Open Source Project
outofambit
0
120
Other Decks in Programming
See All in Programming
AWS Serverless Application Model入門_20250708
smatsuzaki
0
120
自作OSでDOOMを動かしてみた
zakki0925224
1
1.4k
DockerからECSへ 〜 AWSの海に出る前に知っておきたいこと 〜
ota1022
5
1.8k
CEDEC2025 長期運営ゲームをあと10年続けるための0から始める自動テスト ~4000項目を50%自動化し、月1→毎日実行にした3年間~
akatsukigames_tech
0
150
SOCI Index Manifest v2が出たので調べてみた / Introduction to SOCI Index Manifest v2
tkikuc
1
110
🔨 小さなビルドシステムを作る
momeemt
1
410
Flutter로 Gemini와 MCP를 활용한 Agentic App 만들기 - 박제창 2025 I/O Extended Seoul
itsmedreamwalker
0
150
20250808_AIAgent勉強会_ClaudeCodeデータ分析の実運用〜競馬を題材に回収率100%の先を目指すメソッドとは〜
kkakeru
0
200
Dart 参戦!!静的型付き言語界の隠れた実力者
kno3a87
0
200
Understanding Ruby Grammar Through Conflicts
yui_knk
1
120
Honoアップデート 2025年夏
yusukebe
1
840
エンジニアのための”最低限いい感じ”デザイン入門
shunshobon
0
130
Featured
See All Featured
Understanding Cognitive Biases in Performance Measurement
bluesmoon
29
1.8k
Documentation Writing (for coders)
carmenintech
73
5k
Designing Experiences People Love
moore
142
24k
Imperfection Machines: The Place of Print at Facebook
scottboms
268
13k
Rails Girls Zürich Keynote
gr2m
95
14k
Fight the Zombie Pattern Library - RWD Summit 2016
marcelosomers
234
17k
Chrome DevTools: State of the Union 2024 - Debugging React & Beyond
addyosmani
7
820
Rebuilding a faster, lazier Slack
samanthasiow
83
9.1k
The Cost Of JavaScript in 2023
addyosmani
53
8.8k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
139
34k
Practical Tips for Bootstrapping Information Extraction Pipelines
honnibal
PRO
23
1.4k
10 Git Anti Patterns You Should be Aware of
lemiorhan
PRO
656
61k
Transcript
Empathetic Engineering Evelyn Masso (@outofambit)
We use empathy in our jobs!
None
empathy?
the ability to understand and share the feelings of another
1. everything is designed 2. you always have a user
Rhetoric of software engineering
https://www.hiremorewomenintech.com
None
Cisheteropatriarchy
Empathy Developers literally anything else
Euphemisms for Empathy
Euphemisms for empathy use case, consumer, user, client, assumptions, maintainable,
readable, story, correct
Who? person: client other developers: correct, maintainable, readable, assumptions, consume
customer: user, client, layperson
Empathy in engineering •Documentation •APIs •Collaborative development
Documentation
Who is the user?
None
Questions to ask yourself • what do they know? •
what do they need to know /first/? • how can they learn more about a given topic?
Empathy Map https://dschool.stanford.edu/wp-content/themes/dschool/ method-cards/empathy-map.pdf
APIs
Who is the user?
Developers
Questions to ask yourself • what are the needs of
the developers using this API? • where/how might they use it? • what patterns are they familiar with? • what other APIs might they use with it?
TDD
Collaborative problem solving
pull requests, pair programming, filing issues
Who is the user?
Developers
Active Listening
The Five Whys
In summary,
None
None
Thank you! (@outofambit)