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Empathetic Engineering
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Evelyn Masso
August 04, 2018
Programming
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670
Empathetic Engineering
Evelyn Masso
August 04, 2018
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Transcript
Empathetic Engineering Evelyn Masso (@outofambit)
We use empathy in our jobs!
None
empathy?
the ability to understand and share the feelings of another
1. everything is designed 2. you always have a user
Rhetoric of software engineering
https://www.hiremorewomenintech.com
None
Cisheteropatriarchy
Empathy Developers literally anything else
Euphemisms for Empathy
Euphemisms for empathy use case, consumer, user, client, assumptions, maintainable,
readable, story, correct
Who? person: client other developers: correct, maintainable, readable, assumptions, consume
customer: user, client, layperson
Empathy in engineering •Documentation •APIs •Collaborative development
Documentation
Who is the user?
None
Questions to ask yourself • what do they know? •
what do they need to know /first/? • how can they learn more about a given topic?
Empathy Map https://dschool.stanford.edu/wp-content/themes/dschool/ method-cards/empathy-map.pdf
APIs
Who is the user?
Developers
Questions to ask yourself • what are the needs of
the developers using this API? • where/how might they use it? • what patterns are they familiar with? • what other APIs might they use with it?
TDD
Collaborative problem solving
pull requests, pair programming, filing issues
Who is the user?
Developers
Active Listening
The Five Whys
In summary,
None
None
Thank you! (@outofambit)