Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Empathetic Engineering
Search
Evelyn Masso
August 04, 2018
Programming
0
580
Empathetic Engineering
Evelyn Masso
August 04, 2018
Tweet
Share
More Decks by Evelyn Masso
See All by Evelyn Masso
Handling Null in Functional Programming
outofambit
0
700
Visualizing Application Structures
outofambit
0
370
Ways to Welcome Newcomers to Your Open Source Project
outofambit
0
110
Other Decks in Programming
See All in Programming
Hanami and htmx
bkuhlmann
0
190
From Spring Boot 2 to Spring Boot 3 with Java 21 and Jakarta EE
ivargrimstad
0
1.1k
Ruby Function Composition
bkuhlmann
1
330
1BRC--Nerd Sniping the Java Community
gunnarmorling
0
300
CircleCIを活用して AWSへの継続的デリバリーを 実践する
coconala_engineer
1
230
DMMプラットフォームがTiDB Cloudを採用した背景
pospome
7
3.3k
HUIT新歓2024「競技プログラミング、やってみませんか?」
slephy2784
1
250
SpringBoot+MyBatisで例外が出たときどこを見るか
syukai
0
110
雑に思考を整理する技術と効能
konifar
55
24k
Front-end application development, Symfony-style(s)
dunglas
2
1.9k
エンターテイメント業界で利用されるAWS
demuyan
0
200
両面どころかインフラもTSでできるよ ~ 全方位TypeScriptによるプロダクト開発 ~
myfinder
9
3.2k
Featured
See All Featured
Distributed Sagas: A Protocol for Coordinating Microservices
caitiem20
320
20k
Mobile First: as difficult as doing things right
swwweet
216
8.6k
RailsConf 2023
tenderlove
1
530
Debugging Ruby Performance
tmm1
69
11k
The MySQL Ecosystem @ GitHub 2015
samlambert
242
12k
Making the Leap to Tech Lead
cromwellryan
123
8.5k
Statistics for Hackers
jakevdp
789
220k
Unsuck your backbone
ammeep
662
57k
Build your cross-platform service in a week with App Engine
jlugia
224
17k
The Mythical Team-Month
searls
214
42k
JavaScript: Past, Present, and Future - NDC Porto 2020
reverentgeek
39
4.4k
GraphQLの誤解/rethinking-graphql
sonatard
49
9.2k
Transcript
Empathetic Engineering Evelyn Masso (@outofambit)
We use empathy in our jobs!
None
empathy?
the ability to understand and share the feelings of another
1. everything is designed 2. you always have a user
Rhetoric of software engineering
https://www.hiremorewomenintech.com
None
Cisheteropatriarchy
Empathy Developers literally anything else
Euphemisms for Empathy
Euphemisms for empathy use case, consumer, user, client, assumptions, maintainable,
readable, story, correct
Who? person: client other developers: correct, maintainable, readable, assumptions, consume
customer: user, client, layperson
Empathy in engineering •Documentation •APIs •Collaborative development
Documentation
Who is the user?
None
Questions to ask yourself • what do they know? •
what do they need to know /first/? • how can they learn more about a given topic?
Empathy Map https://dschool.stanford.edu/wp-content/themes/dschool/ method-cards/empathy-map.pdf
APIs
Who is the user?
Developers
Questions to ask yourself • what are the needs of
the developers using this API? • where/how might they use it? • what patterns are they familiar with? • what other APIs might they use with it?
TDD
Collaborative problem solving
pull requests, pair programming, filing issues
Who is the user?
Developers
Active Listening
The Five Whys
In summary,
None
None
Thank you! (@outofambit)