Ambulance Dispatch Queue Modeling: A Deep Dive into Spatial Queues

This presentation examines how traditional queuing theory (M/M/c) falls short in emergency medical services because it ignores physical geometry, travel distances, and time-varying traffic speeds. Instead of relying on misleading average response times, the presentation argues for optimizing tail compliance (ensuring at least 90% of critical Advanced Life Support calls are reached in under 8 minutes).

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