Future of the Web: Emotional Intelligence

Part 1 of 4 of The Future of the Web speaking series. Presented at UX London, 2016

Transcript

1. The Future
   of the Web
   AND HOW TO PREPARE FOR IT TODAY
   @petewsmart
   

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2. @petewsmart
   Thank you for
   having me.
   

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4. @petewsmart
   

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5. @petewsmart
   

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6. www.
   

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7. @petewsmart
   

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8. @petewsmart
   

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11. @petewsmart
    “Any sufficiently advanced
    technology is indistinguishable
    from magic.”
    – ARTHUR C. CLARKE
    

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12. @petewsmart
    What is magical
    for us today?
    

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13. @petewsmart
    “We’re still in the first minute
    of the first day of the internet
    revolution”
    – SCOTT COOK
    

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15. @petewsmart
    Consistent improvement to
    complete our own web-like
    existence
    – TIM BERNERS LEE
    

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16. @petewsmart
    FRICTIONLESS
    

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17. @petewsmart
    FRICTIONLESS
    HUMAN
    

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18. @petewsmart
    FRICTIONLESS
    HUMAN
    SELF ACTUALIZATION
    

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19. @petewsmart
    FRICTIONLESS
    HUMAN
    SELF ACTUALIZATION
    

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20. EMOTIONAL
    INVISIBLE
    TANGIBLE
    @petewsmart
    ADAPTIVE
    

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21. T H E F U T U R E O F T H E W E B I S
    @petewsmart
    EMOTIONAL
    

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22. @petewsmart
    

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23. @petewsmart
    

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24. @petewsmart
    

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25. @petewsmart
    

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26. @petewsmart
    

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27. @petewsmart
    Emotional
    Intelligence
    

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28. @petewsmart
    Stimulus Recognize Filter Interpret Behavior
    

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30. @petewsmart
    We have an evolutionary
    bias to create a web that
    understands more than us
    

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31. @petewsmart
    

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32. @petewsmart
    Stimulus Recognize Filter Interpret Behavior
    

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33. @petewsmart
    1. Natural language
    

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34. 1801 - Jacquard Loom
    @petewsmart
    

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35. 1943 - Colossus Valve Machine
    @petewsmart
    

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36. @petewsmart
    

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37. @petewsmart
    

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38. @petewsmart
    Hello, I’m Amy.
    @petewsmart
    

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39. @petewsmart
    Hello, I’m Amy.
    @petewsmart
    

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40. @petewsmart
    

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41. @petewsmart
    

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42. @petewsmart
    

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43. @petewsmart
    Xiaoice
    

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44. @petewsmart
    1% of the entire population reached in 1 week
    Used by 40 million people today
    35.4 jokes per second via Weibo
    Score 4.5 /4.7 for human vocal recognition
    

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45. @petewsmart
    “When I am in a bad mood, I will chat
    with her, Xiaoice is very intelligent.”
    – User in Shenzen
    

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46. @petewsmart
    Real-time
    sentiment
    analysis
    

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47. “The most important thing in
    communication is hearing what isn’t said”
    Peter Drucker
    @petewsmart
    

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48. @petewsmart
    

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49. @petewsmart
    

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50. @petewsmart
    @petewsmart
    

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51. @petewsmart
    

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52. @petewsmart
    @petewsmart
    

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53. @petewsmart
    

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54. @petewsmart
    Xiaoice
    

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55. @petewsmart
    1. Natural language
    

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56. 2. Facial language
    @petewsmart
    

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57. “Our faces are organs of emotional
    communication; by some estimates, we
    transmit more data with our
    expressions than with what we say”
    - Raffi Khatchadourian, New York Times
    @petewsmart
    

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60. @petewsmart
    

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61. @petewsmart
    

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62. @petewsmart
    

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63. @petewsmart
    

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64. Specialised
    @petewsmart
    Commercialised
    Democratised
    Decentralised
    

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66. @petewsmart
    

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67. @petewsmart
    

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70. @petewsmart
    

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71. 2. Facial language
    @petewsmart
    

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72. @petewsmart
    3. Body language
    

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73. @petewsmart
    

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74. @petewsmart
    

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75. @petewsmart
    

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76. @petewsmart
    

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77. @petewsmart
    

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83. @petewsmart
    3. Body language
    

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84. @petewsmart
    

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85. @petewsmart
    Siri
    

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86. @petewsmart
    

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87. @petewsmart
    

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88. “We’re still in the first minute
    of the first day of the internet
    revolution”
    – SCOTT COOK
    

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89. @petewsmart
    I’ll be sharing all of these examples,
    research and more after this talk at:
    Thank you
    

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90. @petewsmart
    I know just the thing Peter…
    

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