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Future of the Web: Emotional Intelligence
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petewsmart
May 20, 2016
Technology
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Future of the Web: Emotional Intelligence
Part 1 of 4 of The Future of the Web speaking series. Presented at UX London, 2016
petewsmart
May 20, 2016
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Transcript
The Future of the Web AND HOW TO PREPARE FOR
IT TODAY @petewsmart
@petewsmart Thank you for having me.
None
@petewsmart
@petewsmart
www.
@petewsmart
@petewsmart
None
None
@petewsmart “Any sufficiently advanced technology is indistinguishable from magic.” –
ARTHUR C. CLARKE
@petewsmart What is magical for us today?
@petewsmart “We’re still in the first minute of the first
day of the internet revolution” – SCOTT COOK
None
@petewsmart Consistent improvement to complete our own web-like existence –
TIM BERNERS LEE
@petewsmart FRICTIONLESS
@petewsmart FRICTIONLESS HUMAN
@petewsmart FRICTIONLESS HUMAN SELF ACTUALIZATION
@petewsmart FRICTIONLESS HUMAN SELF ACTUALIZATION
EMOTIONAL INVISIBLE TANGIBLE @petewsmart ADAPTIVE
T H E F U T U R E O
F T H E W E B I S @petewsmart EMOTIONAL
@petewsmart
@petewsmart
@petewsmart
@petewsmart
@petewsmart
@petewsmart Emotional Intelligence
@petewsmart Stimulus Recognize Filter Interpret Behavior
None
@petewsmart We have an evolutionary bias to create a web
that understands more than us
@petewsmart
@petewsmart Stimulus Recognize Filter Interpret Behavior
@petewsmart 1. Natural language
1801 - Jacquard Loom @petewsmart
1943 - Colossus Valve Machine @petewsmart
@petewsmart
@petewsmart
@petewsmart Hello, I’m Amy. @petewsmart
@petewsmart Hello, I’m Amy. @petewsmart
@petewsmart
@petewsmart
@petewsmart
@petewsmart Xiaoice
@petewsmart 1% of the entire population reached in 1 week
Used by 40 million people today 35.4 jokes per second via Weibo Score 4.5 /4.7 for human vocal recognition
@petewsmart “When I am in a bad mood, I will
chat with her, Xiaoice is very intelligent.” – User in Shenzen
@petewsmart Real-time sentiment analysis
“The most important thing in communication is hearing what isn’t
said” Peter Drucker @petewsmart
@petewsmart
@petewsmart
@petewsmart @petewsmart
@petewsmart
@petewsmart @petewsmart
@petewsmart
@petewsmart Xiaoice
@petewsmart 1. Natural language
2. Facial language @petewsmart
“Our faces are organs of emotional communication; by some estimates,
we transmit more data with our expressions than with what we say” - Raffi Khatchadourian, New York Times @petewsmart
None
None
@petewsmart
@petewsmart
@petewsmart
@petewsmart
Specialised @petewsmart Commercialised Democratised Decentralised
None
@petewsmart
@petewsmart
None
None
@petewsmart
2. Facial language @petewsmart
@petewsmart 3. Body language
@petewsmart
@petewsmart
@petewsmart
@petewsmart
@petewsmart
None
None
None
None
None
@petewsmart 3. Body language
@petewsmart
@petewsmart Siri
@petewsmart
@petewsmart
“We’re still in the first minute of the first day
of the internet revolution” – SCOTT COOK
@petewsmart I’ll be sharing all of these examples, research and
more after this talk at: Thank you
@petewsmart I know just the thing Peter…