7 Habits of Highly Effective DevOps Leaders

Was hat Leadership mit DevOps zu tun? Was ist DevOps überhaupt? Eine Rolle oder ein spezielles Team? Werkzeuge wie Docker oder Kubernetes? Praktiken wie Continuous Delivery oder Blue-Green Deployment? Wir gehen in diesem Talk auf die Kultur von DevOps ein: Was können agile Softwareentwickler vom Betrieb lernen und umgekehrt? Was konkret kann ich als Führungskraft tun, um DevOps in meiner Organisation zu unterstützen oder zu ermöglichen? Welche Verhaltensweisen und welche Kultur fördern DevOps? Wir klären, wie Führungskräfte diese ganzheitliche neue Art der Softwareentwicklung optimal unterstützen können. Als Softwareentwickler und Operations Engineer waren wir Teil von agilen Teams, die nach DevOps Werten und Prinzipien arbeiten und kennen die Herausforderungen aus erster Hand

Transcript

1. 7 Habits of Highly Effective
   DevOps Leaders
   DevOps Events Stammtisch
   

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2. DevOps and Leadership
   DevOps Events Stammtisch
   

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3. Simulation: Cardboard House
   Build a cardboard house like this
   in 30 seconds.
   Now deploy it to production on
   stage.
   

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4. What Dev and Ops can learn from each other
   Dev can teach…
   ■ … how to automate stuff
   ■ … everything as code
   ■ … version control
   ■ … testing
   ■ … embrace change
   analyze and structure your solution
   Ops can teach…
   ■ … how to monitor systems
   ■ … real world load patterns
   ■ … operational responsibility
   ■ … chaos engineering
   ■ … redundancy and resilience
   stay calm in the presence of chaos
   

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5. Dysfunctional Way: Optimize for Local Efficiency
   System
   Dev
   Optimize
   System
   Ops Optimize
   Handover
   

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6. System
   1st Way: Systems Thinking
   Dev Ops
   Optimize
   

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7. 2nd Way: Amplify Feedback Loops
   Dev Ops
   Optimize
   Feedback
   System
   

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8. 3rd Way: Continual Experimentation and Learning
   Dev Ops
   Optimize
   Feedback
   System
   Experiment
   &
   Learn
   

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9. Seven Leadership Duties
   1. Start small
   2. Reduce overhead
   3. Eyes on - hands off
   4. Encourage cross silo communication
   5. Dissolve existing silos
   6. Take it to the team
   7. Lead by example
   

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10. 1. Start Small
    ■ Avoid analysis paralysis
    ■ Reduce anxiety
    ■ Explore, don’t conquer
    ■ Learn as you grow
    ■ Contain risk
    Image source: https://www.flickr.com/photos/demandaj/6815874716
    

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11. 2. Reduce Overhead
    ■ Reduce management
    hierarchies
    ■ Allow leadership to
    emerge
    ■ Limit meetings
    ■ Eliminate status reports
    ■ Avoid excessive
    planning
    Image source: https://www.flickr.com/photos/foilman/8916359709
    

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12. 3. Eyes On - Hands Off
    ■ Adopt lean’s “Go and see” approach
    ■ Be present and don’t interfere
    ■ Act if invited
    ■ Don’t pull the grass, let it grow
    Image source: https://www.flickr.com/photos/neonzu1/34016537494
    

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13. 4. Encourage Cross Silo Communication
    ■ Bring everyone involved to the same
    table
    ■ Change “need to know” mindset into
    free flowing information
    ■ Use information radiators
    ■ Avoid handover meetings
    ■ Trust your teams
    Image source: https://www.flickr.com/photos/mabelia/37030632943
    

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14. 5. Dissolve Existing Silos
    ■ Grow cross-functional
    teams
    ■ Foster a feeling of shared
    responsibility
    ■ Find common goals to
    optimize the whole
    system
    ■ Don’t focus on local
    optimization
    ■ Educate management to
    become leaders
    Image source: https://www.flickr.com/photos/tomgehrke/4906776131
    

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15. 6. Take it to the Team
    ■ Delegate decisions to the “lowest”
    possible level
    ■ Avoid overriding team decisions
    ■ Make delegation levels transparent
    ■ Re-visit delegation levels regularly
    ■ Don’t answer for the team
    ■ Don’t be the bottleneck
    Image source: https://www.flickr.com/photos/btf5/29354305801
    

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16. 7. Lead by Example
    ■ Grant your team the same privileges
    as yourself
    ■ Create transparency about your work
    ■ Celebrate successes and learnings
    ■ Do unto others as you would have
    them do unto you (Golden Rule)
    ■ Embrace feedback from your teams
    Image source: https://www.flickr.com/photos/theloushe/4420666879
    

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17. About Us
    Peter Götz
    peter@devops-events.de
    Save 50% for our next DevOps Lab training
    https://www.devops-events.de/trainings/devops-lab
    Buy one ticket and bring a friend or colleague
    for free (coupon code “2-4-1”)
    Oliver Hankeln
    oliver@devops-events.de
    

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