Site Reliability Engineering: Getting C-Level Support

Transcript

2. 2 RELIABILITY IS THE MOST IMPORTANT THING DORA Report
3. 3 WE BUILD SOFTWARE FOR USERS And we measure success with velocity
4. 4 THE WORLD IS A MESSY PLACE Every time we deploy a feature, we borrow reliability to invest in the future
5. 5 WHAT DO YOU EXPECT FROM APPLICATIONS
6. 6 RELIABILITY • Meets targets ⇒ happy customers • Sad customers ⇒ misses targets
7. 7 ERROR BUDGET BURN RATE • When to act • When to “invest” • How to measure impact
8. 8 DATA DRIVEN DECISIONS With an error budget
9. 9 WHAT CAN WE SPEND THE BUDGET ON • Releasing new features • Expected system changes • Inevitable failure in hardware, networks, etc. • Planned downtime • Risky experiments
10. 10 MAKE YOUR USERS HAPPY